Rahma L. Johnson
Fountain,Colorado
Summary
Motivated and determined to accomplish goals and tasks, one step at a time, by any means necessary. I have sevral years of retail/ customer service experience. I am positive I’d make an excellent addition and excel in any team If I’m granted the opportunity to be a part of. I will walk the extra mile to get the job done. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
1
1
Certificate
Work History
Bud-tender
Maggies Farm
05.2022 - Current
- Restocked supplies and arranged displays.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Informed customers of current store promotions to encourage additional sales purchases.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Grocery team member
Whole Foods
06.2021 - 05.2022
- Stock live load with and back stock / extra products that couldn’t fit on the shelf’s, Helped customers find the products that they are looking for.
- Unloaded produce items from truck, broke down pallets, loaded flats with proper produce items for placement on produce floor and checked produce on display for quality.
- Assisted customers with purchases by providing knowledgeable recommendations and suggestions, educating customers on standard preparation and food pairing.
- Checked for outdated and overripe grocery items and removed from inventory.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
SAS
Whole Foods
06.2020 - 06.2021
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Answered questions about store policies and addressed customer concerns.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Donut Finisher
Hurts Donut Company
11.2019 - 06.2020
- Frying and decorating donuts selling them to the customers, cash handling, customer service, taking orders over the phone, handling packing and boxing the donuts and maintaining the kitchen and keeping it clean during and at the end of my shift
- Educated bartenders, clerks, and servers on responsible service protocols.
- Rotated product in coolers and freezers according to FIFO processes.
- Kept workstation and area around workstation neat and clean.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Worked flexible hours; night, weekend, and holiday shifts.
Waitress
Brookdale Skyline
10.2018 - 11.2019
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Stayed up-to-date on menu changes to help customers make food choices.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Prepared specialty desserts for customers for special occasions.
Ropes Course Facilitator
Quaker Ridge Camp
04.2018 - 10.2018
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
- Delivered information and details of interest about facility to visitors.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.
- Assisted customers in entering and exiting rides, providing balance support and general directions.
Caregiver
CYS Fort Carson
06.2016 - 04.2018
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Met with parents about daily activities, positive developments and issues.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Planned and guided age-appropriate tasks like reading, crafts and little dance parties.
- Kept notes of behavior issues, food served and medications administered to children.
- Created and implemented diverse educational strategies to boost development.
- Monitored entrances and exits to maintain safety and organized environments.
- Introduced children to educational games and activities to boost learning.
- Distributed food, napkins and beverages in preparation for snack time.
- Assisted children with putting on coats and cold-weather gear before going outside.
- Led children in creative, athletic and educational activities while maintaining safe and orderly group.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
Education
Courses. Customer Service Training-Computer Courses On Health Safetyfor Myself And The Residents in A - Anatomy
Colorado Institute of Massage Therapy
1490 W Fillmore St Colorado Springs, CO 8090405.2021
High School Diploma -
Falcon High School
Skills
- Meeting Sales Goals
- Item Ticketing and Pricing
- Exceeding Customer Expectations
- Rewards Programs
- Merchandise Receiving and Handling
- Building Customer Relationships and Loyalty
- Ability to Lift 40 Pounds
- Restocking Supplies
- Computer Proficiency and Microsoft Office
- Knowledge of Marijuana
- Sales and Promotions
- Strong Communication and Interpersonal Skills
- Adaptable and Flexible
- Cash Counting
- Bagging Items
- Item Scanning
- Legal Standards
- Creative Solutions
- Brand Awareness
- Money Transfer Systems
- Register Opening and Closing
- Customer Assistance
- Speech Clarity
- Positive Customer Engagement
- Goal-Driven
- Building End Caps
- Social and Emotional Development
- Planning and Leading Activities
- Caring and Responsible
- Calendaring and Scheduling
- Infant Care and Feeding
- Child Supervision
- Positive Reinforcement Methods
- Safety Monitoring and Management
- Team-Building Exercises
- Group Assistance
- Rock Climbing
- Special Events
- Safety Training
- Safety Procedures
- Leading Groups
- Course Planning
- Equipment Inspection
- Conflict Management
- Behavior Modeling
- Ride Control Operation
Accomplishments
- top seller at Maggie's Farm
- Resolved product issue through consumer testing.
- Trained and mentored several employees.
Certification
- CMT - Certified Massage Therapist
Languages
Arabic
Elementary
Timeline
Bud-tender
Maggies Farm
05.2022 - Current
Grocery team member
Whole Foods
06.2021 - 05.2022
SAS
Whole Foods
06.2020 - 06.2021
Donut Finisher
Hurts Donut Company
11.2019 - 06.2020
Waitress
Brookdale Skyline
10.2018 - 11.2019
Ropes Course Facilitator
Quaker Ridge Camp
04.2018 - 10.2018
Caregiver
CYS Fort Carson
06.2016 - 04.2018
Courses. Customer Service Training-Computer Courses On Health Safetyfor Myself And The Residents in A - Anatomy
Colorado Institute of Massage Therapy
High School Diploma -
Falcon High School
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