Rahmanda Dashiell
Denton,TX
Summary
Experienced Production Associate Trainer with 14 years of experience. Focused on maximizing team success by providing new members with great training and support. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
29
29
years of professional experience
Work History
Production Assigned (Trainer)
Safran Electrical & Power
Denton, Texas
11.2004 - Current
- Assist Production Associates with resolving issues to promote a strong team performance
- Teach Production Associates the proper way to build and look up required customer specifications
- Inspect both in-process and end item hard for compliance.
- Solve routine inspection problems, procedures, plans, and details
- Adhere to safe work practices
- Participate in improvement initiatives
- Taught new team members correct procedures for all areas of operations.
- Set positive example for team members by providing high-quality, efficient service.
- Monitor shop order movement with assigned cost and report to Area Team Leaders
- Maintain accurate Shop Order records
- Develop estimated completion dates to help ensure on time delivery to customers
- Fill shop order shortages to ensure continuous movement of in process work
- Resolve issues that make impact WIP or elevate issue to proper manager
Inventory Specialist
RGIS Inventory Services
Salisbury, Maryland
04.2000 - 11.2004
- Completed physical inventory counts each month.
- Performed data entry and completed proper paperwork.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Worked with supervisors and team members to understand the importance of accuracy during store counts
- Produce accurate store counts to assist each business inventory control
Customer Service Associate Cashier
Walmart
Salisbury, Maryland
05.1996 - 03.2002
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Call Center Agent
Call Center Services
Salisbury
02.1995 - 12.1997
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests for products, services and company information.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Education
No Degree - Criminal Justice
Wor-Wic Community College
Salisbury, MDHigh School Diploma -
Wicomico High School
Salisbury, MD06.1993
Skills
- Quality Inspections and Reporting
- Workstation Equipment Monitoring
- Sales Expertise
- Team Leadership
- Process Improvement
- Production Standards
- Great Multi-tasking and Organization
- Teamwork and Communication
- Customer Service
- Handheld Scanners
- Production Reports
- Packing Slip Verification
- Root Cause Analysis Participation
- PPE Compliance
- Cash Register Operations
Timeline
Production Assigned (Trainer)
Safran Electrical & Power
11.2004 - Current
Inventory Specialist
RGIS Inventory Services
04.2000 - 11.2004
Customer Service Associate Cashier
Walmart
05.1996 - 03.2002
Call Center Agent
Call Center Services
02.1995 - 12.1997
No Degree - Criminal Justice
Wor-Wic Community College
High School Diploma -
Wicomico High School
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