Rahmat Hassan
Charlottesville
Summary
To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills.
Overview
15
15
years of professional experience
Work History
Coordinator
Aga Khan University Hospital
Karachi, Sindh
12.2008 - 05.2024
Coordinator Inpatient areas
08.2011 - 01.2024
- Communication and coordination: Visit all patients daily to ensure their comfort and satisfaction and follow-up to resolve complaints and provide timely feedback about the round to the Manager
- Meet regularly with Manager for discussion and information update
- Initiate dialogue with different personnel and department to resolve complaints and to review performance to improve standards
- Maintain strong liaison with all department and their heads
- Effectively coordinate with all support services and work closely with the Head Nurse / In charge Nurse to ensure patient satisfaction and maintain appropriate service standards at all levels
- Extend help to all patient queries regarding billing, clinical summaries, medical reports and purchase of medical accessories
- Coordinate with Purchase Department for the procurement of equipment and other accessories as and when required
- Coordinate construction and maintenance activities as per schedule
- Enter patient complaints in the PCHS (Patient Complaint Handling System) on a daily basis and update it, as complaints are resolved
- Apprise the Senior Management of all the VIP patient status through the VIP update system
- Facilitation & Supervision: Supervise and coordinate with admission office and unit receptionist for admissions/transfer in transfer out process
- Facilitate and expedite the process of early and timely discharge
- Environmental and Operational Management: Maintain unit inventory with head nurse and follow up for the disposal and write off
- To ensure that unit environment is maintained at a set standard at all times
- Actively participate in Quality Circle of the unit and management meetings
- Conduct studies of service issues by collecting data, analyzing it and make recommendations.
Education
Masters in Arts -
Karachi University, Pakistan
01.2006
L.L.B (Bachelor of Law) -
Government Islamia Law College Karachi
01.2003
Bachelors of Arts -
Govt.Islamia Arts & Commerce College Karachi
01.1999
Intermediate in Commerce -
Govt.Islamia Arts & Commerce College Karachi
01.1996
Matriculation in Arts -
Govt.High School Taus Yaseen
01.1992
Skills
- Good communication skills
- Complaint Handling
- Effective coordination with other department
- Handle stressful situation
Languages
- English
- Urdu
- Chitrali
- Brushaski
References
References available on request
Timeline
Coordinator Inpatient areas
08.2011 - 01.2024
Coordinator
Aga Khan University Hospital
12.2008 - 05.2024
Masters in Arts -
Karachi University, Pakistan
L.L.B (Bachelor of Law) -
Government Islamia Law College Karachi
Bachelors of Arts -
Govt.Islamia Arts & Commerce College Karachi
Intermediate in Commerce -
Govt.Islamia Arts & Commerce College Karachi
Matriculation in Arts -
Govt.High School Taus Yaseen
Similar Profiles
Dr. Saad AslamDr. Saad Aslam
Research Elective, at AGA KHAN HOSPITAL, Aga Khan University HospitalResearch Elective, at AGA KHAN HOSPITAL, Aga Khan University Hospital
Muhammad SaleemMuhammad Saleem
Resident Doctor at Aga Khan University Hospital(Neurology)Resident Doctor at Aga Khan University Hospital(Neurology)
Nasir MehmoodNasir Mehmood
Azure Engineer at Aga Khan University HospitalAzure Engineer at Aga Khan University Hospital
TAHNIAT WARDATAHNIAT WARDA
Student Intern at Aga Khan University HospitalStudent Intern at Aga Khan University Hospital
Kimberlene ButlerKimberlene Butler
Senior Contract Specialist at ACQUISITION SUPPORT DIVISION, INTELLIGENCE SUPPORT BRANCH & NGIC BRANCH, ACC-DTA, U.S. Army Rivanna Station at NGICSenior Contract Specialist at ACQUISITION SUPPORT DIVISION, INTELLIGENCE SUPPORT BRANCH & NGIC BRANCH, ACC-DTA, U.S. Army Rivanna Station at NGIC