Rahmel Bines
Stone Mountain,GA
Summary
Detail-oriented professional with 10+ years in compliance, AML, securities, and Client/Entity services. Strong analytical aptitude of customer due diligence process and methodology to identify patterns and trends to communicate risks to management. Successfully managing multiple competing priorities and deadlines.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Wipro
Atlanta, GA
09.2020 - 01.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Stayed current with latest changes to applicable regulatory standards and company procedures.
- Assisted investigation and risk management teams with fraud investigations and risk identification.
- Enforced compliance with complex state and federal laws, rules and regulations for industry.
- Collected detailed notes on investigations and other communication to adhere to legal requirements and enhance recordkeeping.
- Collected payment from customers, provided documentation and changed accounts to reflect current statuses.
- Supported KYC processes for prospective and existing customers.
Transportation Specialist
MARTA Transportation
Atlanta, GA
10.2019 - 06.2020
- Coordinated schedules and communicated changes to customers.
- Worked with service providers to resolve issues and correct delays.
- Maintained operations in compliance with DOT regulations.
- Researched affordable transportation methods and performed safety audits on equipment.
- Provided timely transportation of diverse clients to healthcare facilities.
- Guaranteed safe and on-time passenger arrival by closely monitoring passenger and route safety and enforcing regulations.
- Met vehicle operation regulations by staying up-to-date on personal licensing requirements and performing regular maintenance.
- Submitted detailed reports on mileage, repairs, maintenance and other necessary expenditures during drives.
- Supported KYC processes for prospective and existing customers.
- Determined customer risk ratings based on analysis and research findings.
- Offered internal support for audit, compliance and reporting activities.
Professional Security Officer
DSI Security Services
Atlanta, GA
07.2019 - 03.2020
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
- Monitored employee activities, confirming compliance with security regulations.
- Reported irregularities such as fire and safety hazards to maintenance.
- Guided periodic property safety inspections and oversaw remedial action for potential hazards.
Concierge Agent
Beacon Management Services
Atlanta, GA
06.2017 - 05.2018
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Arranged for transportation to and from airport, train station and events for visitors.
- Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
- Carried out day-day-day duties accurately and efficiently.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Maintained energy and enthusiasm in fast-paced environment.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Transportation Specialist
Lyft
Atlanta, GA
02.2017 - 04.2018
- Coordinated schedules and communicated changes to customers.
- Maintained operations in compliance with Ride share regulations.
- Guaranteed safe and on-time passenger arrival by closely monitoring passenger and route safety and enforcing regulations.
- Inspected vehicles and checked gas, oil and water levels prior to departure.
- Met vehicle operation regulations by staying up-to-date on personal licensing requirements and performing regular maintenance.
- Identified appropriate travel routes in accordance with applicable traffic and bulk cargo transportation laws, regulations, protocols and guidelines.
- Resourced KYC prior to engagement of clients for safety and risk level. Also to see potential red flags.
Sales Consultant
Nissan mcdonough
McDonough, GA
08.2016 - 05.2017
- Maximized customer retention by resolving issues quickly.
- Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
- Created detailed sales presentations to communicate product features and market data.
- Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Implemented Onboarding and KYC sourcing strategies to identify high-quality candidates.
- Pre-screened clients and or entity for red flags prior to sending to lenders for consideration.
Security Specialist
Securitas
Newyork, Newyork
06.2012 - 03.2016
- Guided periodic property safety inspections and oversaw remedial action for potential hazards.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Provided safety reports and data analysis to building managers to inform security processes.
- Screened incoming employees, personal belongings and shipments for security concerns.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Consulted with team members to assess flawed root causes and plan for remediation.
- Investigated network breaches and patched flaws, preventing future infiltration.
- Scanned computer networks for vulnerabilities, surfacing and addressing potential holes at program and firewall level.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Administered CPR and first aid to resuscitate individuals while waiting for emergency medical responders to arrive.
- Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.
- Liaised with risk management, internal audit and employee services departments to direct compliance issues to appropriate channels for investigation and resolution.
- Gathered, organized and evaluated data to make accurate assessments of current operations.
- Wrote and presented reports outlining findings and recommendations from compliance audits.
- Resourced KYC to verify client or entity attempting to gain access within areas of secured premises.
- Always making Safety is top priority and making myself aware of potential red flags.
- Inspected worksites, practices and gear for compliance with established safety standards.
Banking Assistant
Investors Bank
Queens, NY
07.2010 - 04.2011
- Maintained confidentiality of private banking information with discretion, diplomacy and professionalism.
- Managed customer service inquiries and pinpointed and implemented proper path to resolution.
- Advised customers of products and services and assisted bankers in delivering superior customer service.
- Gathered due diligence information for loan document preparation, ordered title work appraisals and secured collateral data from lender.
- Completed e-learning plan and bank secrecy act training and maintained up-to-date banking knowledge.
- Calculated fees due, interest and change for customer transactions.
- Established rapport with new clients to increase satisfaction and loyalty.
- Handled various accounting transactions.
- Counted, verified and handled bank deposits and armored car transactions.
- Adjusted end-to-end KYC process needs to align with workforce capabilities.
- Conducted KYC formality reports on questionable accounts and transactions.
- Supported KYC processes for prospective and existing customers.
- Offered internal support for audit, compliance and reporting activities.
- Determined customer risk ratings based on analysis and research findings.
- Analyzed and investigated clients to conduct detailed customer due diligence and enhanced due diligence review.
- Reviewed new prospect KYC documents to meet requirements and determine business model risk.
- Prepared high-risk reviews with results and recommendations for customer onboarding, closure and retention.
- Interpreted evidence from multiple tools and systems to determine legitimacy of customer behavior.
- Resourced Tools Such as Lexis Nexis, Watchdog, RDC and google. Also utilizing Other Media search Tools.
Teller Specialist
Check Cashing Store
Brooklyn, NY
09.2009 - 05.2010
- Cash handling
- Vault handling
- Built and Maintained client relationships
- Client/Entity Onboarding
- SAR reporting
- Escalations when red flags Occur
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Compliance Professional
- In Store audits
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Maintained friendly and professional customer interactions.
- Received loan and utility payments, sending funds to correct destinations.
- Processed customer transactions promptly, minimizing wait times.
- Prepared and submitted 30 day reports and monthly financial statements.
- Stayed current with latest changes to applicable regulatory standards and company procedures.
- Assisted investigation and risk management teams with fraud investigations and risk identification.
- Prepared documentation and records for upcoming audits and inspections.
Education
Diploma - Academics
Walk in Love Christian Academy High
Brooklyn, NY02.2009
No Degree - Customer Service
EOC York College
Queens, NYSkills
- Microsoft Office (6 years)
- 70 WPM (10 years)
- Internet (10 years)
- Outlook (8 years)
- Marketing
- Sales
- Fast Learner
- Management
- Communications
- Receptionist
- Cash Handling
- Customer Service Skills
- Security
- Computer Skills
- Negotiation
- Microsoft Excel
- Surveillance
- Account Management
- Quality Assurance
- Writing Skills
- Compliance management
- Data entry
- Mozilla Firefox
- Research and Analysis
- Software and Hardware Implementation
- Transaction Monitoring
- Conflict Resolution Tactics
- Conducting Risk Assessments
- Anti Money Laundering (AML)
- Customer Transactions
- Accounts Payable and Accounts Receivable
- Customer Accounts Management
- Financial Crimes Investigations
- Maintaining Detailed Records
- SAR Reporting
- BSA Trained
- USA Patriot Act
- Financial Due Diligence
Additional Information
Highly Motivated and aware of my goals to provide consistent and professional work ethic.
Timeline
Customer Service Representative
Wipro
09.2020 - 01.2022
Transportation Specialist
MARTA Transportation
10.2019 - 06.2020
Professional Security Officer
DSI Security Services
07.2019 - 03.2020
Concierge Agent
Beacon Management Services
06.2017 - 05.2018
Transportation Specialist
Lyft
02.2017 - 04.2018
Sales Consultant
Nissan mcdonough
08.2016 - 05.2017
Security Specialist
Securitas
06.2012 - 03.2016
Banking Assistant
Investors Bank
07.2010 - 04.2011
Teller Specialist
Check Cashing Store
09.2009 - 05.2010
Diploma - Academics
Walk in Love Christian Academy High
No Degree - Customer Service
EOC York College
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