Rahmel Watson
Albany,GA
Summary
Results-driven Social Insurance Specialist with extensive experience at the Social Security Administration (SSA), known for exceptional interpersonal skills and strong financial insight. Successfully enhanced interdepartmental communication, leading to substantial improvements in client service management. Proficient in eligibility determination and policy interpretation, demonstrating a commitment to delivering excellence in customer service and fostering team collaboration.
Overview
24
24
years of professional experience
Work History
Social Insurance Specialist
Social Security Administration, SSA
Albany, GA
04.2009 - 09.2023
- Conducted interviews with applicants to determine eligibility for various types of assistance or coverage under applicable laws.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Fostered strong collaboration with team and leadership.
- Enhanced communication between departments for efficient service management.
- Researched and evaluated client data to ensure accuracy of information provided.
- Advised clients on their rights and responsibilities according to relevant laws or regulations.
- Granted, modified, denied, or terminated assistance based on key information and eligibility determination.
- Performed administrative duties such as filing documents, maintaining records.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Operated equipment and machinery according to safety guidelines.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Family Independence Case Manager
Dougherty County DFCS
Albany, GA
09.1999 - 04.2009
- Processed Temporary Assistance for Needy Families, Food Stamp and Medicaid Applications
- Communicated with the general public to provide information and equality services, targeted to meet customer service needs.
- Handled customer inquiries with empathy and attentiveness.
- Facilitated opportunities increasing self-sufficiency for families through tailored employment services.
- Developed partnerships with community organizations to identify resources for clients.
- Handled administrative procedures to meet objectives set by boards of directors or senior management.
- Provided guidance on budgeting techniques that help families manage their income more effectively.
- Educated families about available local resources related to housing, childcare, employment assistance.
- Offered supportive counseling sessions to assist families in overcoming barriers they may face.
Education
Bachelor of Science - Social Work
Albany State University
Albany, GA06-1998
Skills
- Research
- Strong analytical skills
- Financial acumen
- Cross-cultural sensitivity
- Case management proficiency
- Policy interpretation
- Claims processing
- Decision-making capacity
- Fast typing speed
- Detail orientation
- Conflict resolution
- Multitasking
- Self-motivation
- Interpersonal skills
- Customer service
- Multitasking capacity
- Professionalism
- Active listening
- Recordkeeping and data input
- Professional demeanor
- Programming
- Relationship building
- Team collaboration
- Networking skills
- Eligibility determination
- Documentation skills
Accomplishments
- Received several Recognition of Contribution Awards during my tenure within the Agencies
- Certificate of Proficicency Awards
- Best of the Best Award
Timeline
Social Insurance Specialist
Social Security Administration, SSA
04.2009 - 09.2023
Family Independence Case Manager
Dougherty County DFCS
09.1999 - 04.2009
Bachelor of Science - Social Work
Albany State University
Similar Profiles
Jessica WrightJessica Wright
Program Analyst at Social Security Administration, SSAProgram Analyst at Social Security Administration, SSA
Bridget CoaleBridget Coale
IT Senior Manager (Detail) at Social Security Administration, SSAIT Senior Manager (Detail) at Social Security Administration, SSA
Tressa JonesTressa Jones
Service Representative at Social Security Administration, SSAService Representative at Social Security Administration, SSA
Alana DavisAlana Davis
Section Chief at Social Security Administration, SSASection Chief at Social Security Administration, SSA
Kelsey Shantil DawsonKelsey Shantil Dawson
Student Assistant at SEEL InternStudent Assistant at SEEL Intern