Rah'nasia Adams
Valdosta,Georgia
Summary
Dedicated Customer Service Representative with 3+ years of experience delivering high-quality support in fast-paced, remote, and retail environments. Skilled in CRM tools, conflict resolution, and product recommendation. Proven ability to handle high call volumes, increase customer retention, and improve satisfaction. Seeking to bring strong communication and multitasking skills to a customer-focused role.
Overview
3
3
years of professional experience
Work History
Customer Service Executive
ResultsCx LLC.
Valdosta, GA
08.2025 - Current
- Operated Slack, Microsoft Teams, Salesforce, and Avaya for streamlined workflow management
- Maintained up-to-date information in electronic medical records software.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Addressed discrepancies between prescribed medications, alerting medical professionals when necessary to prevent adverse reactions or negative outcomes.
Customer Service Representative
ClearLink Insurance Agency
Remote
08.2024 - 05.2025
- - Handled 100+ inbound and outbound calls daily, maintaining a professional and empathetic tone.
- - Recommended personalized insurance products based on customer budget and needs.
- - Maintained a 100% call disposition rate each week.
- - Resolved customer issues efficiently, boosting satisfaction and contributing to a 10% increase in retention.
- - Performed accurate data entry to maintain up-to-date customer records.
- - Used multiple software tools simultaneously to manage customer accounts.
Team Lead
McDonald's
Alma, Georgia
10.2022 - 11.2024
- - Trained and supervised new employees to ensure performance standards.
- - Delivered consistent, high-quality customer service during peak hours.
- - Managed employee shift scheduling and shift coverage.
- - Collected customer feedback and implemented improvements to enhance service.
- - Maintained professionalism during conflict resolution with customers.
Education
High School Diploma - undefined
Bacon County High School
Alma, Georgia05.2024
Skills
- - CRM Software (Salesforce)
- - Microsoft Office Suite
- - Data Entry & Multitasking
- - Customer Relationship Management
- - Verbal & Written Communication
- - Time Management
- - Conflict Resolution
- - Remote Work Tools
- - Team Leadership
- - 54 WPM
- - HIPPA Compliance
Timeline
Customer Service Executive
ResultsCx LLC.
08.2025 - Current
Customer Service Representative
ClearLink Insurance Agency
08.2024 - 05.2025
Team Lead
McDonald's
10.2022 - 11.2024
High School Diploma - undefined
Bacon County High School