Rahnaun Wilkerson
Waldorf,MD
Summary
Demonstrated ability to solve problems quickly, enhancing overall passenger satisfaction. Energetic professional successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
5
5
years of professional experience
Work History
Transit Bus Operator
WMATA
Washinton DC, DC
04.2020 - Current
- Conducted pre-trip inspections of the bus to ensure it was safe for operation.
- Adhered to all traffic laws including speed limits, stop signs, signals.
- Assisted customers in locating information about destinations or connecting routes.
- Reported any mechanical problems or incidents that occurred during transit operations.
- Kept an eye out for suspicious activity or unattended items on board the bus.
- Managed time effectively by arriving at stops on schedule according to route times.
- Maintained professional demeanor when dealing with difficult customers or situations.
- Provided assistance to elderly or disabled passengers with their transportation needs.
- Assisted passengers with mobility devices in boarding and disembarking safely.
- Resolved conflicts between passengers in a professional manner when necessary.
- Followed emergency procedures in case of accidents or other dangerous situations.
- Maintained safe driving habits to protect property and general public on roadways.
Project Leader
Department of Employment Services
District Of Columbia, DC
05.2019 - 04.2020
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Created new strategies for improving customer service standards within the organization.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Directed and supervised team of 15 employees in daily operations.
- Monitored employee productivity to provide constructive feedback and coaching.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
Education
GED -
Eastern SR High
Washington, DC01-1990
Skills
- Defensive Driving
- Safe Driving
- Customer Relationship Management (CRM)
- Team management experience
- Training and mentoring
- Complex Problem-Solving
- Processes and procedures
- Policy Enforcement
References
References available upon request.
Timeline
Transit Bus Operator
WMATA
04.2020 - Current
Project Leader
Department of Employment Services
05.2019 - 04.2020
GED -
Eastern SR High
Similar Profiles
Rafiq BaileyRafiq Bailey
Bus Operator at WMATABus Operator at WMATA
Tracey HintonTracey Hinton
TRAIN OPERATOR at WMATATRAIN OPERATOR at WMATA
La Vada Paris-keltonLa Vada Paris-kelton
Transit Bus Operator at WMATATransit Bus Operator at WMATA
Lawrence JacobsLawrence Jacobs
Bus Operator at WMATABus Operator at WMATA
Jalen ProctorJalen Proctor
Administrative Assistant at Koniag Government ServicesAdministrative Assistant at Koniag Government Services