Rahsaan Miller
Woodlands,TX
Summary
Achieved significant revenue growth through effective direction in role. Drove sales and elevated visibility while maintaining a reputation for outstanding service. Secured and retained a distinguished client base that trusted the team for exceptional service.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Front of House Manager
Fielding’s Local Kitchen and Bar
01.2024 - Current
- Oversaw daily operations to ensure high-quality customer service and satisfaction.
- Managed staff scheduling and training to optimize team performance and efficiency.
- Enhanced guest experience by coordinating special events and promotions effectively.
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
Director of Catering Sales
Fielding’s Culinary Group
02.2022 - Current
- -Generated new business and maintain existing client relations through effective consultation and contract negotiation.
- -Generated and updated all menus, contracts, and BEO’s.
- -Implemented and managed high requirement, hiring, and training standards to increase satisfaction rates of clientele.
- Led strategic sales initiatives, increasing client engagement and revenue growth.
- Oversaw contract negotiations, securing favorable terms while minimizing risk exposure.
- Cultivated strong relationships with clients, ensuring personalized service and repeat business.
Assistant General Manager
Grape Juice
02.2015 - 05.2021
- -Managed the recruitment and hiring process of the service team promoting a positive work environment.
- -Conducted comprehensive training programs in wine and food knowledge, resulting in a knowledgeable and well-prepared service team.
- -Scheduled service team shifts, maximizing efficiency and ensuring optimal staff coverage.
- Fostered a collaborative work environment, enhancing team communication and morale.
- Managed vendor relationships, negotiating contracts to secure favorable terms and services for operations.
Event Manager
A Fare Extraordinary
09.2011 - 03.2013
- -Oversaw the service team at various events, ranging from corporate gatherings to in-home dining experiences.
- -Ensured smooth event execution by coordinating with vendors and clients, while maintaining high-quality service standards.
- Coordinated logistics for large-scale events, ensuring seamless execution and client satisfaction.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Increased client satisfaction by consistently delivering well-executed events within budget constraints.
Admissions Counselor
The Right Step - Houston Central
02.2009 - 01.2011
- Conducted assessments to evaluate client needs and develop personalized treatment plans.
- Facilitated individual and group counseling sessions to support recovery goals.
- Educated clients on coping strategies and relapse prevention techniques.
- Referred clients to appropriate community resources when necessary, ensuring access to essential services such as housing assistance or medical care.
- Assisted healthcare providers in obtaining pre-authorization for necessary medical services.
- Maintained up-to-date knowledge of industry trends, best practices, and regulatory requirements to ensure accurate and relevant guidance during utilization review activities.
Behavioral Healthcare Technician
MHMR Kerr County - Villa Del Sol
10.2006 - 10.2007
- Monitored patient vital signs and reported changes to healthcare team.
- Maintained accurate patient records using electronic health record systems.
- Assisted clients in developing coping strategies and life skills for recovery.
- Developed educational materials on addiction recovery for client workshops.
- Actively participated in ongoing professional development opportunities to stay current on best practices within the field of chemical dependency treatment.
Event Manager
Carlton Hospitality Group
05.1998 - 08.2006
- -Provided exceptional alcohol beverage and food service at various events, including synchronized service, Russian service, and buffet service.
- -Managed a team of servers for event set-up and breakdown, ensuring timely and efficient operations.
- -Catered to a diverse clientele, including Tony’s @ Home (Vallone’s), Jackson Hicks, Abuso Catering, Melange Catering, and Eatz’s.
Education
Associate of Science - Hospitality And Tourism Management
Sullivan University
Louisville, KYSkills
- Oversaw project teams with a focus on detail-oriented execution Fostered strong interpersonal communication to drive team engagement Leveraged adaptability to navigate complex problem-solving scenarios Directed staff management initiatives to optimize team performance
- Guest relations
- Staff management
- Hiring
- POS system operations
- Reservation management
- Floor management
Certification
TABC
Management Food Handlers Certification
Timeline
Front of House Manager
Fielding’s Local Kitchen and Bar
01.2024 - Current
Director of Catering Sales
Fielding’s Culinary Group
02.2022 - Current
Assistant General Manager
Grape Juice
02.2015 - 05.2021
Event Manager
A Fare Extraordinary
09.2011 - 03.2013
Admissions Counselor
The Right Step - Houston Central
02.2009 - 01.2011
Behavioral Healthcare Technician
MHMR Kerr County - Villa Del Sol
10.2006 - 10.2007
Event Manager
Carlton Hospitality Group
05.1998 - 08.2006
Associate of Science - Hospitality And Tourism Management
Sullivan University