Rahsan Willis
Southfield,MI
Summary
Dynamic General Manager with a proven track record at VISTA International Security and Investigations, excelling in customer service management and enterprise risk management. Spearheaded initiatives that enhanced operational efficiency by over 65%, while fostering strong client relationships and utilizing data analysis tools like SQL to drive strategic improvements.
Overview
8
8
years of professional experience
1
1
Certification
Work History
General Manager
VISTA INTERNATIONAL SECURITY AND INVESETIGATIONS
Troy, MI
11.2022 - Current
- Monitored and integrated client requests and expectations into daily operations, utilizing KPIs and surveys to track satisfaction, identify areas for improvement, and strengthen client relationships.
- Created and maintained customer profiles, using churn and satisfaction data to guide future initiatives and customer success strategies.
- Implemented new vendor onboarding procedures that boosted revenue and improved overall efficiency by more than 65% annually.
- Developed and enforced security policies to safeguard assets, minimize risks, and ensure business continuity.
- Consistently met 95% of sales targets by negotiating deals, fostering relationships, and expanding the company's reach.
- Directed security operations across national and local levels, maintaining high standards with clients and vendors.
- Oversaw employee onboarding, including pre-employment checks, drug screenings, orientations, and ongoing training.
- Used Critical Incident Management Systems (CIMS) to review daily activity reports, incidents, and irregularities.
Security Supervisor
VISTA INTERNATIOAL SECURTIY AND INVESTIGATIONS
TROY, MI
07.2022 - 11.2022
- Supervised security personnel, ensuring compliance with safety protocols, proper training, and certification in line with company policies and local regulations.
- Monitored security systems and networks to protect against losses, supervised property entrances and exits, ensured employee safety, and oversaw surveillance operations, policies, and procedures to mitigate risks.
- Investigated incidents, drafted detailed reports, and recommended improvements to enhance the security program.
- Deterred and detected security threats across physical and network platforms, utilizing data analytics tools like SQL and Python.
- Utilized project management platforms to efficiently plan, organize, track, and manage projects.
Service Porter
Suburban Acura / Suburban Honda
Southfield, USA
09.2017 - 08.2020
- Received and parked customer vehicles for service, assisting with the repair drop-off process.
- Assisted in documenting and processing customer vehicle information, ensuring all service-related paperwork was accurately filed.
- Maintain all vehicles to meet cleanliness standards.
- Assisted the sales and maintenance teams, coordinating with external professionals for special projects.
- Responded promptly to customer inquiries regarding pricing estimates for specific types of repairs or maintenance services.
Education
High School Diploma -
Harrison High School
Farmington Hills, MI06.2017
Some College (No Degree) - Computer Technology
OCC
Farmington Hills, MISkills
- Customer Service Management (CSM)
- Enterprise Risk Management (ERM)
- Project Coordination
- Human Resources Oversight
- Monitoring and Managing Security Systems
- Data Management with SQL and Python
- Regulatory Framework Creation
- Incident Resolution Expertise
- Data Analysis and Reporting
- Proficient in Microsoft Office, Asana, Jira and Confluence
Certification
- CompTIA Security+ (In Progress): Anticipated Acquisition - Spring 2025
Education
true
References
Available upon request.
Timeline
General Manager
VISTA INTERNATIONAL SECURITY AND INVESETIGATIONS
11.2022 - Current
Security Supervisor
VISTA INTERNATIOAL SECURTIY AND INVESTIGATIONS
07.2022 - 11.2022
Service Porter
Suburban Acura / Suburban Honda
09.2017 - 08.2020
- CompTIA Security+ (In Progress): Anticipated Acquisition - Spring 2025
High School Diploma -
Harrison High School
Some College (No Degree) - Computer Technology
OCC
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