Rah'shad Claiborne
Portsmouth,VA
Summary
Versatile Crew Leader with experience directing others, managing tasks and monitoring work areas. Reputation for staying calm and poised even in stressful circumstances. Offering exemplary interpersonal and communication skills.
Overview
13
13
years of professional experience
Work History
Office Assistant
Food Lion
07.2011 - 03.2017
- To provide fast, easy, flexible, and friendly service to our customers through the achievement of Food Lion customer service standards
- Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service
- Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
- Greet each customer and uses his or her name whenever possible
- Avoid personal conversations with other associates when customers are present
- Ensure store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager
- Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coin
- Ensure workstation and front-end area of the store has a neat and clean presentation
- Maintains proper knowledge of all sales associate register functions and Front-End accounting services
- Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner
- Ensure the MVP savings center KIOSK is filled with paper and properly working
- Performs the task of sales associate when scheduled or as needed per the surge plan guidelines
- Performs the task of the customer lead as needed to ensure service standards are maintained
- Maintain alertness and calls for assistance when needed to service customers per service standards
- Is courteous and helpful to other associates
- Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
- Adhere to all company guidelines, policies, and standard practices
- Observe and correct all unsafe conditions that could cause associate or customer accidents
- Notify QA of any cleaning issues or maintenance required on front end
- Successfully complete computer-based training (CBT) and training aid courses
- Perform all other duties as assigned
- Perform repetitive hand and arm motions
- Bend and lift products weighing up to 15 lbs
- 8 hour shift.
Crew Leader/Supervisor
The City Of Norfolk
03.2017 - Current
- Supervises ground maintenance activities by scheduling, training and assigning duties, taking service requests, completing time sheets, keeping work records and logs, conducting performance evaluations and conducting daily team meetings
- Manages the maintenance of grounds and landscaping by seeding, fertilizing, spraying, mowing, trimming, installing sod, applying herbicides, preparing and planting flowers, shrub beds and trees, pulling weeds, watering plants, trimming trees and shrubs, raking leaves and picking up litter
- Performs and supervises the daily maintenance of equipment by changing blades, lubricating equipment and performing minor repairs and preventative maintenance
- Supervises emergency response by clearing streets, walkways, assisting emergency personnel and being on call to respond to emergencies.
Education
Information technology -
University of Phoenix
Norfolk, VA05.2019
High School Diploma -
Maury High School
Norfolk, VA06.2013
Norfolk Technical Center
Norfolk, VA12.2012
Skills
- Customer service
- Computer skills
- Microsoft office
- Microsoft excel
- Microsoft word
- Administrative experience
- Communication skills
- Organizational skills
- Office experience
- English
- Computer literacy
- Microsoft powerpoint
- Cashiering
- Data entry
- Marketing
- Time management
- Microsoft outlook
- Leadership Experience
Timeline
Crew Leader/Supervisor
The City Of Norfolk
03.2017 - Current
Office Assistant
Food Lion
07.2011 - 03.2017
Information technology -
University of Phoenix
High School Diploma -
Maury High School
Norfolk Technical Center
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