Rahsheena Hill
Trenton,NJ
Summary
Accomplished in enhancing patient and customer satisfaction, Experienced in cross functional team training and coordination, and exceptional communication skills. Proven ability in insurance verification and conflict resolution, significantly improving service delivery. Specializes in customer service management and quality control, driving process improvements and fostering trust. Organized Patient Service Representative 10 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
10
10
years of professional experience
Work History
Patient Service Representative
Capital Health (Insight Global)
2024.05 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the regulations.
- Receive and process payments for medical services Rendered.
- Answer,Investigate and direct patient inquiries or complaints to the appropriate staff member.
- scheduling patient appointments and reminder calls.
- Informing patients about delays and late arrivals.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
Phlebotomy Technician
Immunotek Bio Centers
2022.08 - 2024.03
- Improved patient satisfaction by providing efficient, accurate, and timely blood draws.
- Collected fluid or tissue samples by using appropriate collection procedures.
- skillful and precise in performing venipunctures and capillary punctures. Collecting, preparing and storing blood samples, and verifying medical records.
- Demonstrated Knowledge of medical Terminology, infection control procedure, Quality Assurance support and data entry and retrieval.
Executive Customer Representative
American Customer Care
2014.11 - 2020.02
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Listened to customers' questions and concerns to provide answers or responses.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries, via email, phone or chat.
- Resolve Customer Complaints and issues in a timely and professional manner.
- Maintain accurate records of customer interactions and transactions
- Identify and escalate complex issues to senior management.
- Monitor customer feedback and suggest improvement.
- Participate in team meetings and contribute to process improvement initatives.
Education
High School Diploma -
Vance Granville
Henderson, NC06.2000
Skills
- Customer Service
- HIPAA Compliance
- Insurance Verification
- Medical terminology knowledge
- Excellent Communication Skills
- Problem Solving and Analytical Mindset
- Conflict Resolution and negotiation skills
- Knowledge of Customer Service Principals and Practices
- Customer Service Management system design and implementation
- Quality Control management and monitoring
Timeline
Patient Service Representative
Capital Health (Insight Global)
2024.05 - Current
Phlebotomy Technician
Immunotek Bio Centers
2022.08 - 2024.03
Executive Customer Representative
American Customer Care
2014.11 - 2020.02
High School Diploma -
Vance Granville
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