Rahssandra Gonzales
Fort Worth,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Airline industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization.
Overview
11
11
years of professional experience
Work History
Customer Service Agent
Southwest Airlines
10.2012 - Current
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adapted to new applications and maintained knowledge of current technologies.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Provided primary customer support to internal and external customers.
- Assisted customers with payment transactions and refunds.
Education
Associate of Arts - Cosmetology
Gavilan College
Gilroy, CA09.2012
Skills
- Empathetic and Genuine
- Information Updates
- Problem Resolution
- Customer Complaint Resolution
- Outstanding Communication Skills
- Customer Service
- Documentation and Reporting
- Customer Relations
- Exemplary Work Ethic
- ID Verification
- Payment Processing
- Refunds and Exchanges
- Knowledge in union contacts
- Proficiency in computer software: Kronos, Altea, Net tracer and Microsoft office etc
Timeline
Customer Service Agent
Southwest Airlines
10.2012 - Current
Associate of Arts - Cosmetology
Gavilan College