Rahul Brahmbhatt
Summary
Results-driven executive with extensive experience in strategic leadership and operational excellence. Proven track record in fostering team collaboration, driving organizational growth, and adapting to evolving business needs. Skilled in strategic planning, financial management, and stakeholder engagement. Known for strong decision-making abilities and unwavering focus on achieving measurable outcomes.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
15
15
years of professional experience
1
1
Certification
Work History
President
SSR Group
10.2021 - Current
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
- Legal and regulatory compliance, including obtaining necessary licenses and permits
- Stay up to date with industry developments and trends
Store Manager
WALGREEN'S BOOTS ALLIANCE ( WBA ) UK LTD
10.2017 - 09.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
- Developed rewards program that significantly increased repeat business by rewarding loyal customers.
- Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
Operations Manager
Shree Ji Corporation
10.2020 - 09.2021
- Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience.
- Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations and business ethics.
- Responsible for the selection, scheduling, and development of pharmacy technician personnel. Leads training, coaching, and performance management of pharmacy technicians. Makes decisions regarding performance management including discipline and termination.
- Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints, helps respond to customers' requests in a timely manner and answers non-clinical questions to ensure a positive customer experience.
- Develops strong relationships with customers by anticipating customer needs and proactively offering services to provide the best experience possible when using the pharmacy. Enhances customer experience by increasing focus on healthcare services.
- Responsible for assisting pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law). Completes patient and physician calls under the supervision of a pharmacist (where allowed by law). Under the supervision of a pharmacist assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law.
- Within the guidelines of authorized company policies, state and federal laws/regulations, exercises independent judgment to delegate, direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds others accountable for efficient workflow.
- At the direction of the pharmacist, prepares, and files reports and records required by the company and various government agencies.
- Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and organizes pharmacy daily schedule of activities. Recommends allocation of pharmacy hours. Assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies.
- Under the direction of the pharmacist, exercises independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure. Manages annual inventory preparation.
- Accountable for completion of non-clinical patient calls.
- Drives new technology/ process roll out, champions change and engages team around action planning. Assures proper operation and maintenance of pharmacy department equipment. In collaboration with Pharmacy Manager, responsible for recordkeeping and ensuring security safeguards are in-place.
- Under supervision of the pharmacist, strictly adheres to the company policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities and understands their role in ensuring that the elements of Good Faith Dispensing are met.
- Maintains and applies knowledge of Company asset protection techniques. Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager.
- Communicates prescription errors to the accountable pharmacist, and adheres to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program.
- Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and conducts or participates in 3rd party audit.
- Manages Community Outreach Portal and coordinates and, at the direction of the Pharmacy Manager, assigns pharmacists to off-site immunization clinics and community events. Builds and sustains relationships with retail partnerships.
- Leads performance management of technicians including making decisions and recommendations regarding discipline and termination. Follows constructive discipline policy to discipline, suspend, terminate or effectively recommend the same. Uses constructive discipline policy to ensure pharmacy technicians are compliant with state and federal laws. Holds technician accountable for attendance and timeliness. Maintains and improves performance of pharmacy through team member engagement and action planning.
- Accountable for technician hiring, on-boarding, training, and scheduling. Monitors and holds pharmacy technicians accountable for timely training completion. Follows established policies and procedures set by the company for scheduling and training.
- Accountable for identifying gaps in pharmacy operations knowledge among team members and supporting those team members in their training, either through hands-on training or assignment of learning modules.
- Assists Pharmacy Manager in monitoring that all pharmacy and team member licensees, registrations and certifications are active and in good standing/ compliant with all regulatory and legal requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws.
- Maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.
- Maintains and enhances current knowledge and skills related to pharmacy and healthcare.
- Obtains necessary certifications, education credits and training such as LTMP e-modules as required by the Company. Follows performance improvement plans.
- Seeks professional development by monitoring one's own performance, solicits for constructive feedback, and leverages Healthcare Supervisor as mentor and coach.
- Communicates with pharmacy team, relaying messages from the support center or other key emails as required.
Pharmacy Technician
WALGREEN'S BOOTS ALLIANCE ( WBA ) UK LTD
06.2010 - 08.2012
- Lead pharmacy technician in a high-volume pharmacy.
- Supervised two pharmacy technicians and two pharmacy advisors including scheduling shifts and facilitating quarterly reviews. Increased staff retention by 20%.
- Responsible for managing pharmaceutical stock. Decreased waste by 18%.
- Enacted a new text-message prescription notification system that decreased wait time and increased customer satisfaction by 30%.
- Responsible for compassionate customer service in a fast-paced pharmacy.
- Received 95% positive feedback in random customer satisfaction surveys.
Accuracy Checking Pharmacy Technician (ACPT)
WALGREEN'S BOOTS ALLIANCE ( WBA ) UK LTD
09.2012 - 09.2017
- Performing a final accuracy check on any medication before it's given to patients.
- Returning prescriptions to the pharmacist or dispenser if an error is identified.
- To provide courteous, confidential and professional service to all pharmacy customers.
- To ensure all prescriptions are dispensed accurately and in a timely manner.
- To check prescriptions previously clinically assessed by a pharmacist and when not involved in the dispensing process itself.
- To maintain a high standard of appearance of the pharmacy.
- To monitor stock levels and adapt orders appropriately.
- To carry out dispensary administrative tasks, where applicable.
- To supervise the work of others and delegate tasks and roles, as applicable.
- To adhere to Company Standard Operating Procedures and Policies, Health and Safety regulations and legal and ethical requirements affecting pharmacy.
- Follow COSHH regulations at all times and be able to recognize and handle hazardous goods.
- Handle returned medicines, waste and rubbish appropriately, dealing with spillage and debris efficiently and appropriately.
- Being Patient Safety Champion - responsible for doing patient safety review every month and briefed the pharmacy team about the focus area and error trend.
- Responsible for completing all end of day/month paperwork in a timely manner.
- This may include preparing prescriptions for submission to the PPD, the branch report and PCT claim forms.
Education
Accuracy Checking Pharmacy Technician - Pharmacy
Boots Healthcare Academy
Ahmedabad, GJ01.2001
Accuracy Checking Pharmacy Technician - Pharmacy
Boots Healthcare Academy
01.2013
NVQ 3 - Pharmacy
The National Pharmacy Association
London, England01.2010
Certificate - Business Administration
Central School of Professional Studies
01.2006
Skills
- Effective team leader
- Strong interpersonal abilities
- Dedicated work ethic
- Strong organizational skills
- Goal focused
- Visionary planning initiatives
- Market analysis expertise
- Brand strategy development
- Enhancing sales performance
- Retail operations management
Certification
- Royal Pharmaceutical Society Of Great Britain, Registration, PT1120750, UK
- General Pharmaceutical Council ( GPhc ) Registration, 5010174, UK
- Association of Pharmacy Technicians, UK
- Disclosure & Barring Service ( DBS ) Certificate, 001415934554
Awards
- Area Winner Wimbledon, 2016
- Legendary Leader, 2016
- Area Winner Wimbledon Best Team Of The Year ( Carshalton ), 2016
Performance Rating
Legendary - Average since joined the company
Languages
English
Full Professional
Hindi
Full Professional
Gujarati
Full Professional
Punjabi
Elementary
Interests
- Artificial Intelligence (AI) and Machine Learning
- Sustainable Tech Innovations
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Supporting STEM education initiatives and mentorship programs
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Getting involved in local advocacy groups to promote positive change in the community
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Mindfulness Practices
- Personal Development and Self-Improvement
Timeline
President
SSR Group
10.2021 - Current
Operations Manager
Shree Ji Corporation
10.2020 - 09.2021
Store Manager
WALGREEN'S BOOTS ALLIANCE ( WBA ) UK LTD
10.2017 - 09.2020
Accuracy Checking Pharmacy Technician (ACPT)
WALGREEN'S BOOTS ALLIANCE ( WBA ) UK LTD
09.2012 - 09.2017
Pharmacy Technician
WALGREEN'S BOOTS ALLIANCE ( WBA ) UK LTD
06.2010 - 08.2012
Accuracy Checking Pharmacy Technician - Pharmacy
Boots Healthcare Academy
NVQ 3 - Pharmacy
The National Pharmacy Association
Certificate - Business Administration
Central School of Professional Studies
Accuracy Checking Pharmacy Technician - Pharmacy
Boots Healthcare Academy
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