Founded the online store and am responsible for the end-to-end running of the online business
Offering quality products and services to clients, and able to maintain 93% positive customer reviews with more than 21% of repeat customer scores
Managing various human resource matters, including those relating to hiring, training and employees’ welfare (e.g., remuneration and other benefits)
Performing business-related compliance exercises to ensure that business operations conform to the relevant regulatory requirements
Taking care of business finance-related matters, including budgeting and resource planning
Assisting in workforce empowerment initiatives through the provision of resources and training to employees to enhance the quality of customer services provided.
Analytics Charlotte
Business Intelligence Consultant & Auditor
Charlotte, NC
11.2021 - 05.2022
Assisted in planning and breaking down financial models for clients
Worked independently to complete collection of account balances and business analytics
Used analytical skills to complete financial growth models
Assists with day-to-day, monthly and year-end tax and auditing operations
Coordinated with team to create financial graphs
Lead team to complete projects analyzing growth of clients
Manage intercompany accounts and reconcile weekly
Recreational Specialist
Marriott International, The Westin Resort, Hilton
06.2021 - 08.2021
Providing comprehensive customer services, including managing Point of Sale Systems, cash registers, and responding to resort visitors’ queries and complaints
Undertaking event management activities, assisting in the set-up, running, and closing of various resort special events
Assisting in the evaluation and improvement of services to meet the needs of visitors, including having regular meetings with co-workers and the management team
Engaging in quality control initiatives by ensuring that all operations and activities are conducted in accordance with in-house procedures and policies
Managing administrative tasks including correctly accounting for visitor admission, passes and coupons, and handling different forms of payment.
Financial and Accounting Intern
Pushpa-Men's Fashions
Rock Hill, South Carolina
03.2015 - 04.2018
Formulated and facilitated inventory and data input
Worked independently to complete online product orders and shipping
Used analytical skills to complete fiscal reports and balance sheets
Assists with day-to-day, monthly and year-end operations of the accounting department
Assists and performs general accounts analysis
Performs balance sheet reconciliations such as prepaid expenses, accrued expenses, and fixed assets
Manage intercompany accounts and reconcile weekly
Marketing and Business Operations Specialist
East Coast Jerseys, Online Clothing Line
06.2021 - Current
Responsible for enhancing customer engagement via the collection and analysis of data and implementing dynamic as well as customer-focused strategies
Driving revenue and achieving customer retention by managing the entire communication flows with clients using multiple trigger-based channels (including emails, SMS, and direct mails)
Analyzing messaging performance, reporting findings on a weekly basis, and using the data to tailor marketing campaigns with the objective of enhancing business profitability.
Education
Bachelor of Science - International Business And Finance
University of South Carolina
Columbia, SC
05.2022
Double Minor - Sports Management And Hospitality Management
University of South Carolina
Columbia, SC
05.2022
High School Diploma -
Providence Day School
Charlotte, NC
05.2018
Skills
Excellent customer engagement skills
Excellent interpersonal communication and team skills, with the capability of employing active listening skills to discern the needs of customers
Good time management with sound prioritizing skills
High emotional intelligence with the ability to handle stress effectively
Decision- Making and Adaptability
Willingness to learn
Innovative thinking
Committed worker
Microsoft Word, Excel, PowerPoint- Advanced
QuickBooks, iMovie- Advanced
Management, Customer Services, Cashier, Microsoft Word, Microsoft Power Point - Advanced
Intelligence Analyst at Department of Energy, Environment and Climate ChangeIntelligence Analyst at Department of Energy, Environment and Climate Change