Rahul Jain

• Lead end to end project for S/4 Hana implementation project for Production Planning/Warehousing/Logistics
• Responsible for Project Governance and Reporting: Established project governance frameworks, including project charters, governance boards, and reporting mechanisms. Provide regular project updates, performance metrics, and status reports to key collaborators and senior management.
• Responsible for designing and executing holistic organizational change strategies to facilitate adoption of transformative initiatives wrt to production planning, procurement process, warehousing etc.
• As program manager, I am responsible to forge and sustain robust partnerships with pivotal stakeholders throughout organization. Employ clear and persuasive communication with collaborators to secure consensus and backing for change endeavors. Proactively identify and mitigate partner apprehensions and opposition to change through anticipatory measures.
• Drove change management and adoption for solutions deployed, ensured seamless integration across Penumbra's supply chain operations.
• Given the critical nature of the S4 implementation project, my role involves vigilantly identifying any potential obstacles and risks to seamless change execution, while proactively devising mitigation strategies.
• Continuously assess and appraise business operations and performance. Adapt organizational change strategies accordingly to tackle evolving obstacles and secure favorable results
• Responsible for ensuring a proper communication plans are there for updating the key stakeholders as well as the project members for eg Weekly Newsletter, bi-weekly business meetings showcasing the important KPIs and deliverables.

• Collaborated with various teams to uncover issues, identify applicable solutions and offer guidance.
• Maintained and updated project related documents.
• Improved success of program by making proactive adjustments to operations.
• Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
• Implemented best practices in project management to optimize workflow efficiencies across the organization.
• Addressed and resolved technical, financial and operational concerns by working with team members and directors.
• Oversaw team of six personnel focused on Supply chain domain
• Interacted with customers and clients to identify business needs and requirements.
• Increased stakeholder satisfaction with proactive communication and timely issue resolution.
• Established strong partnerships with internal and external stakeholders for collaborative problemsolving.
• Led change management initiatives, fostering a positive organizational culture during periods of transition.

• Oversee the design and build of technology solutions to meet business requirements through coordination with the IT Operations team, assist with establishing effective monitoring and management of the application architecture
• Conduct workshops to gather the business requirement around Supply chain area and write BRD's
• Responsible for managing the team of Supply Chain Business analysts across geography (India/Philippines)
• Provide oversight and governance to the operational support activities
• Review ,manage and approve Change Requests on weekly CAB meetings
• Work on the important project elements like risk management, resource allocations, key deliverables, milestones etc.
• Ensure stabilization of all the 3rd party tools/interfaces connected to ERP via PI/PO (Transplace,SPS Commerce,GT Nexus) via EDI/Idocs viz 850,940,945 etc and ensure proper information handshake
• Currently leading Supply Chain Transformation project across business processes involving end to end procurement, demand planning, allocation,Inventory management, Supply planning .Expected savings across units ~ $8-9mio/year
• Serve as liaison between line business and the IT for smooth issue resolutions
• Work with several other connected IT systems like MDG/MM/SD to ensure the end to end ERP is working interruptedly
• Communicate and Influence business partners, manage vendor relationships and communications regarding operations, programs and processes
• Maintain broad understanding of the entire software landscape within the company
• Manage and maintain the knowledge repository of Business processes in Sharepoint/Confluence.

• Designed scalable product (SAP TM) as per the customer requirement
• Defining and prioritizing a backlog of work including the creation of stories for new features and enhancements to existing functionality and improving product quality by tracking the rate of defects
• Coordinated with customers to plan efficient or quality deliveries
• Responsible for the scope of work which included the project planning, Baselining,resource management,business process mapping, blueprinting, design, configuration, and setup of technical environment
• Lead UAT with business leaders to ensure system has been developed as per the business process
• Driving an initiative for SAP landscape Scalability for high transaction volumes related to freight movements
• Directly responsible to the client executive team for reporting achieved transaction volumes for the Transportation Management
• Responsible for assessment of system bottlenecks in multiple areas like SAP ECC, TM and other related systems
• Engaged in detailed planning for execution of various phases of the System testings
• Responsible for doing Demo/playback for the clients on regular basis and take sign off

• Managed multiple implementation projects from the requirement gathering phase through development, testing, go live and Post go live support
• Lead projects on SAP SNC (Supplier Network Collaboration) implementation
• Accountable for milestone reporting, escalation management and resource management during the project
• Responsible for reviewing detailed design specifications, test plans and user documentation for functional and technical completeness
• Conducted String test, UAT, Functional Unit Test along with Business Stakeholders
• Supervise, guide and coordinate on site/offshore IT team during design and execution process
• Responsible for the developing training materials and train the Business Users on the new application

Client-Apple Inc

April'07-09

• Coordinate with various Apple Business stakeholders in SAP landscape for system availability and impact of ongoing Projects in the test environment
• Handle all ticketing SLAs in terms of acknowledgement & closure and manage Escalations
• Responsible and Achieved the following for the SCM Production Support:
  -Reduced the inflow of Business Tickets in SCM area to 65% from 95%
  -Reduced the inflow of Auto Tickets in SCM area to 43% from 90%
  -Scored Highest Customer Satisfaction Level score for Supply Chain Team
  -Reduced the Aging Tickets Bucket to 10%
• Improved the Business users experience to the “Highest” Level by conducting various workshops on Business Process, resolving tickets with one to one interaction with Business Users
• Providing status and manage several critical issues to the Apple Business/Project team on weekly meetings
• Resolving TM/APO/SD and integration issues and supported day-to-day operations under a specific Service Level Agreement
• System testing and Integration testing. Day to day interaction with Business users for co-ordination of UAT sign off and resolving issues
• Coordinating with Technical team for custom development of programs and also for resolving issues involving bug fix and logic change
• Coordinate all change requests, regression testing effort

Client-Air Liquide

• Provide functional support to issues related to Sales and Distribution module
• Servicing user and system tickets, providing temporary workaround, performing root cause analysis
• Post implementation support includes solving service requests raised by the end user
• System testing and Integration testing. Day to day interaction with business users for co-ordination of UAT sign off and resolving issues

• Revenue focus - growing revenue across the product lines
• Responsible for identifying, scoping and closing engagements & support agreements with assistance from Account Managers and Principals

• Responsible for business development for Automotive Clients across Europe
• Forge relationship with clients for repeat & continued business