Rahul Mehta

Work History

Nextech

09.2023 - Current

Led and mentored a team of product managers, product analysts and UI/UX design members.
Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
Consolidated vendors and renegotiated contracts to optimize costs.
Implemented and developed operational standards, policies and procedures.
Executed appropriate staffing and budgetary plans to align with business forecasts.
Spearheaded business and product strategy for a SaaS EHR solution with a focus on enhancing the patient experience, including online patient self-scheduling, patient portal, communication tools, digital intake, patient acquisition, lead management, and CRM solutions (Nextech)
Developed and executed comprehensive roadmaps, go-to-market strategies, pricing models, competitive analysis, and data-driven market research to drive product success.
Initiated and launched first add-on product, achieving a 50% attach rate and increasing revenue by 17% per primary product sold.
Contributed to Nextech Hackathons, leveraging AI and automated patient communication to optimize practice scheduling and maximize revenue potential.
Designed and implemented a two-way text and automated messaging solution, improving patient communication, reducing hold times, and freeing up 20% of staff time to focus on office operations rather than answering calls.

Modernizing Medicine

04.2022 - 08.2023

Spearheaded the development and launch of Klara Premium, a B2B, B2C SaaS platform that achieved 50% YoY revenue growth, generating $10M+ in annual revenue
Owned and directed the product vision and strategic roadmap for the patient experience product line that supported 2,000+ customers
Developed and executed a data-driven product roadmap, aligning business objectives with customer needs and market trends, resulting in a 20% improvement in product adoption
Managed product launch timelines and coordinated with stakeholders to ensure successful product releases
Conducted comprehensive market research and customer feedback analysis to identify market opportunities, resulting in the successful introduction of 'Recalls', 'Text-to-pay', and 'Intake' which increased customer satisfaction by 30%
Identified and eliminated bottlenecks in the product development process, resulting in a 20% reduction in development time
Hired, trained, and supported the growth from a three-person team to a team of eight product managers (director to Manager levels), two product designers, two senior analysts, and two operational roles in less than 12 months
Established a continuous planning model for the roadmap using the SAFe methodology as a framework
Cross-functional collaboration with product marketing, customer success, engineering, sales, and implementation team to create effective go-to-market strategies
Modernizing Medicine

HHAeXchange

07.2019 - 05.2022

Worked closely with product and development teams to effectively coordinate complex system design and development developed in-depth product knowledge and an understanding of the technical and functional aspects of the payer and provider platforms
Quickly became a knowledge expert on HHA Exchange’s suite of web-based enterprise SaaS solutions
Played a key, “hands-on” role in drafting specifications materials
Effectively communicated requirements to the development team using JIRA and Confluence
Acted as the primary point of reference for questions raised by development team in managing the backlog
Collaborated with engineering/development teams within an Agile environment to ensure new features are delivered with a high-quality, user-friendly experience
Worked closely with Technical Writing, Training, Integration, and Implementation teams to ensure effective knowledge transfer between departments

EClinicalWorks

09.2015 - 07.2019

Handled enhancement and custom-development requests from large enterprise hospitals and healthcare organizations
Worked with high-level core-committee personnel, administration, allied health professionals, and providers to understand and research business requirements for enhancement and/or development requests
Created statements of business plans and timelines for the requests
Tested new modules/builds as needed during the enhancement and/or development cycle
Actively worked with eCW development Team to resolve any issues encountered throughout the development cycle
Developed documentation about the functionality and purpose of the enhancement and/or new module that was built
Actively engaged and educated enterprise clients / eCW personnel on the functionality of enhancement and/or new developments that were built
Notable Clients: Comanche County Memorial Hospital-Oklahoma, Waverly Health Center-Iowa, Hamilton Hospital-Texas

EClinicalWorks

08.2013 - 08.2015

Provided trainings on comprehensive EHR and practice management solutions
Specialized in 100+ one-to-one and group setting trainings to improve efficiency and enhance patient care
Worked directly with providers, MAs, front desk, billing and office managers on optimizing their workflows with eCW Software
Coached client practices with the latest and most innovative products offered by eCW ranging from dragon dictation services to using the software through an iPad device
Travel to outpatient practices across the country and train end users (doctors and clinical staff) in various specialties on the eCW software and ancillary functionalities via one-on-one coaching and classroom instruction