SUNITA SHARMA
Navi Mumbai,India
Summary
Looking for a challenging role, where I can create an environment that encourages team spirit and increases profits.
Overview
9
9
years of professional experience
Work History
Assistant Restaurant Manager
THE FERN RESIDENCY
Navi Mumbai, Maharashtra
03.2022 - Current
- Resolved customer complaints in a timely manner.
- Conducted daily inspections of the dining area to ensure cleanliness and orderliness.
- Provided leadership and direction to restaurant employees.
- Supervised food preparation, ordering of supplies, and inventory control.
- Assisted in recruiting, training, and scheduling staff members.
- Monitored customer service standards and took corrective action when needed.
- Calculated inventory and ordered appropriate supplies to meet expected demands.
- Created weekly work schedules for all restaurant personnel.
- Managed cash register operations including deposits and reconciling discrepancies.
- Took immediate responsibility for issues and found effective solutions for swift resolution.
- Ensured that all customer orders were fulfilled accurately and efficiently.
- Assisted personnel with duties and tasks during high-volume periods.
- Maintained accurate records of sales transactions and other financial information.
- Analyzed operational costs and made recommendations for cost savings.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Coordinated catering services for special occasions or corporate events.
Senior Team Leader
THE FERN RESIDENCY
Navi Mumbai
- 03.2023
- Identified opportunities for process improvements to increase efficiency and effectiveness.
- Monitored staff performance through observation, audits and reports.
- Maintained up-to-date records of all activities related to the team's operations.
- Analyzed operational data to identify areas requiring improvement or optimization.
Team Leader
THE REGENZA BY TUNGA Hotel
Navi Mumbai
12.2018 - 03.2020
- Maintained a positive work environment that promoted collaboration between team members.
- Offered training and support to keep team members motivated and working toward objectives.
Senior Associate
ROYAL TULIP Hotel
Navi Mumbai
04.2017 - 11.2018
- Resolved customer inquiries in a timely manner while adhering to service level agreements.
- Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
Guest Service Associate
OAKWOOD RESIDENCE KAPIL
Hyderabad
04.2015 - 03.2017
- Resolved any customer complaints or issues professionally and efficiently.
- Handled payment processing and provided customers with receipts and proper bills and change.
Guest Service Associate
SAROVER GROUP of Hotel
Hyderabad
09.2014 - 03.2015
- Maintained a neat, clean, and organized front desk area at all times.
- Answered incoming calls from potential customers to answer questions about hotel amenities, rates, availability.
Education
B.SC. of Hotel Management, Catering Technology & Tourism -
William Carey University
02.2024
Hotel Management diploma -
IGNOU Institute of Vocational Education and Training (IIVED) Gangtok, Sikkim
07.2014
Class 12th -
National Institute of Open School Gangtok
Class 10th -
Govt. Secondary school Makha
01.2012
Skills
- Decision-making and judgment
- Hard working and dedicated
- Ability to maintain confidentiality
- Ability to do multi-tasking
- Ability to learn new things & processes
- Good interpersonal skills
- Team Development
- Delegation
- Organization Strategies
- Strategic Planning
- Shift Scheduling
- Mentoring
- Client Service
- Team Supervision
- Documentation and Reporting
Strengths Hobbies
I am an honest, self-motivated, and hard-working girl with a positive attitude towards my career and my life., I love cooking and I also like to play games and learn something new.
Personal Information
- Father's Name: Mr. Punya Prasad Sharma
- Date of Birth: 05/27/1993
- Nationality: Indian
- Marital Status: Single
Disclaimer
I hereby declare that all the information stated above is true to the best of my knowledge and belief.
Languages
English, Hindi
Timeline
Assistant Restaurant Manager
THE FERN RESIDENCY
03.2022 - Current
Team Leader
THE REGENZA BY TUNGA Hotel
12.2018 - 03.2020
Senior Associate
ROYAL TULIP Hotel
04.2017 - 11.2018
Guest Service Associate
OAKWOOD RESIDENCE KAPIL
04.2015 - 03.2017
Guest Service Associate
SAROVER GROUP of Hotel
09.2014 - 03.2015
Senior Team Leader
THE FERN RESIDENCY
- 03.2023
B.SC. of Hotel Management, Catering Technology & Tourism -
William Carey University
Hotel Management diploma -
IGNOU Institute of Vocational Education and Training (IIVED) Gangtok, Sikkim
Class 12th -
National Institute of Open School Gangtok
Class 10th -
Govt. Secondary school Makha
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