Motivated manager with extensive experience in franchise operations, sales growth, and team leadership. Seeking to leverage my skills and experience to contribute to a dynamic team and achieve the best interests of the company.
Overview
11
11
years of professional experience
1
1
Certificate
Work History
Manager
7-Eleven
01.2019 - Current
Promoted to manager in 2019, focusing on driving sales growth and overseeing the implementation of all 7-Eleven programs.
Achieved over 52% gross profit (GP) with numerous 100% scores in the Secret Shopper program.
Consistently ranked in the top 3 for the 7-Rewards program in the area, demonstrating exceptional service and operational standards.
Collaborated with a strong team of franchise members and area leaders to achieve company goals and enhance overall performance.
Shift Manager
Burger King
01.2014 - 12.2018
Managed daily operations and ensured high standards of customer service.
Supervised and trained staff to maintain efficiency and quality.
Implemented strategies to improve sales and customer satisfaction.
Maintained compliance with health and safety regulations.
Achieved significant improvements in customer satisfaction scores.
Increased sales by implementing effective promotional strategies.
Successfully trained and developed team members to enhance performance.
Education
Bachelor of Science - Computer Science
Northwestern Polytechnic University
Fremont, CA
01.2019
Diploma - Civil Engineering
01.2017
Skills
Sales Growth Strategy
Team Leadership and Development
Customer Service Excellence
Franchise Operations Management
Business Development
Data Analysis and Reporting
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
Familiar with POS systems and inventory management software