Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Languages
Timeline
Generic
RAHUL SHASHIKANT MANTRI

RAHUL SHASHIKANT MANTRI

Mumbai,Maharashtra

Summary

Dynamic hospitality professional with extensive experience at Silversea Cruise Line, excelling in guest service and health compliance. Proven track record in enhancing operational efficiency and training staff to uphold high standards. Committed to continuous improvement and delivering exceptional guest experiences through effective team leadership and strategic inventory management.

Overview

22
22
years of professional experience
1
1
Certification

Work History

CHIEF HOUSEKEEPER

Silversea Cruise Line
09.2013 - Current
  • Collaborated with team to maintain cleanliness and organization of guest suites.
  • Supported development of cleaning schedules to optimize efficiency and service delivery.
  • Ensured compliance with health and safety regulations in daily tasks.
  • Contributed to maintaining inventory levels of cleaning supplies and equipment.
  • Handled emergency situations calmly and efficiently while prioritizing guest safety at all times.
  • Trained new housekeeping staff, ensuring adherence to high standards of cleanliness and professional conduct.
  • Conducted regular inspections of rooms and common areas to ensure compliance with health and safety regulations.
  • Maintained detailed records of maintenance needs and repairs, liaising with maintenance department for timely completion.
  • Evaluated employee performance and developed improvement plans.
  • Collaborated with front desk personnel to address guest concerns promptly and courteously.


BUTLER MANAGER

Silversea Cruise Line
11.2009 - Current
  • Managed daily butler operations, ensuring seamless service and guest satisfaction.
  • Coordinated events, providing tailored experiences to meet guest preferences and expectations.
  • Oversaw inventory management, maintaining stock levels for department supplies and amenities.
  • Implemented new organizational systems, improving workflow and reducing response times to guest requests.
  • Assisted with event planning and execution, ensuring successful gatherings that left lasting impressions on attendees.

Head Butler

REAGENT CRUISE
05.2003 - 10.2009
  • Coordinated daily butler operations, ensuring seamless service and exceptional guest experiences.
  • Led a team of butlers in providing personalized service to high-profile guests, enhancing overall satisfaction.
  • Developed and implemented training programs for new butlers, fostering skill development and operational efficiency.

Education

High School Diploma -

Sofia College
Mumbai
01-1999

Bachelor of Science - Zoology

Wilson College
Mumbai
01-1997

Skills

  • Guest service commitment
  • Continuous improvement strategies
  • Team effectiveness assessment
  • Health compliance expertise

Accomplishments

    Have been awarded excellence awards twice in row for outstanding service.

Affiliations

  • Guild of English professional butlers

Certification

  • Having completed numerous certified courses from WHO ,CDC,Forbes.
  • Variety courses from oceans learning platform.


Languages

English
Full Professional
Hindi
Native or Bilingual
Marathi
Native or Bilingual

Timeline

CHIEF HOUSEKEEPER

Silversea Cruise Line
09.2013 - Current

BUTLER MANAGER

Silversea Cruise Line
11.2009 - Current

Head Butler

REAGENT CRUISE
05.2003 - 10.2009

High School Diploma -

Sofia College

Bachelor of Science - Zoology

Wilson College

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