Rahul Shetty

Led operational and strategic initiatives for stores, ensuring seamless integration of business objectives with a superior customer experience.

Core Responsibilities:

- Lead and cultivate a high-performance team of sales professionals, operational staff, and management personnel, ensuring alignment with organizational goals and corporate ethos.

- Architect and implement robust sales strategies that amplify revenue streams and optimize customer acquisition and retention, thereby establishing the store as a market leader.

- Champion customer satisfaction through proactive service excellence, resolving complex inquiries and fostering long-term loyalty.

- Direct the recruitment, training, and professional development of staff to maintain a highly skilled and motivated workforce.

Developed strategies to meet business goals for multiple stores including Fulton Street, Long Island City, Elmhurst, and Gateway Drive locations.

•Responsible for developing new business, customer-value maximization, relationship development, customer-need identification, and anticipating business response to competitor strategy

•Implement and maintain all merchandising directives and ensure execution of effective merchandising strategies

•Ensure target achievement as prescribed by the management through effective strategies, customer handling. Work closely with Brand Managers to ensure flawless execution of institutional merchandising and product placement at the point of sale

•Help build a retail culture committed to unparalleled customer service and constant improvement. Evolve store policies and procedures to reflect this commitment.