Rahul Shukla
Summary
An experienced IT professional with 20+ years of experience engaging in various roles including Engagement Manager, IT Program/Project Delivery Manager, Technical Project Manager, Technical Lead, and Developer. Demonstrated history of working in Travel, Hospitality and Finance industry on small to large scale clients across multiple geography.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Engagement Manager / IT Program Delivery Manager
Amtrak
04.2019 - Current
- Maintained up-to-date knowledge of relevant technology products and services.
- Lead cross-functional teams to deliver complex projects on time and within budget in SAFe environment.
- Created detailed project plans that incorporated risk management strategies as well as quality assurance protocols.
- Successfully managed multiple customer engagements simultaneously, utilizing strong organizational and communication skills.
- Conducted stakeholder interviews and workshops to identify requirements, develop solutions, and define success criteria.
- Monitored progress against goals, ensuring timely completion of tasks while maintaining budget constraints.
Technical Project Manager
Hilton
07.2013 - 03.2019
- Collaborated with stakeholders to define and document business requirements, technical specifications, user stories, use cases, and test plans.
- Led cross-functional teams consisting of developers, designers and QA engineers towards successful product launches.
- Managed multiple software development projects and ensured timely completion of tasks within project timeline.
- Created detailed reports on project status, milestones achieved, risks identified, action items assigned for senior management review.
- Developed project plans for each project phase including scope, budgeting, scheduling and resource allocation.
- Maintained a close relationship with clients to understand their needs and provide feedback on progress updates.
- Documented technical design documents outlining system architecture and integration points with other systems and applications.
- Resolved conflicts between team members by providing constructive feedbacks in an effective manner.
- Monitored the performance of team members to ensure deadlines and quality standards.
- Managed project execution to ensure adherence to budget, schedule, and scope.
- Coordinated recruitment or selection of project personnel.
- Prepared project status reports by collecting, analyzing, and summarizing information and trends.
- Assessed current and future customer needs and priorities by communicating directly with customers, conducting surveys, and other methods.
- Submitted project deliverables, ensured adherence to quality standards.
- Monitored performance of project team members, provided, and documented performance feedback.
- Developed and managed work breakdown structure (WBS) of information technology projects.
- Monitored and tracked project milestones and deliverables.
Technical Lead
Carnival Cruise Lines
05.2008 - 06.2013
- Optimized existing applications by refactoring code or implementing new technologies.
- Liaised with senior leadership to discuss project, operational, and strategy risks and opportunities.
- Provided technical guidance to team members on product design decisions, coding practices, testing methodologies, and debugging procedures.
- Collaborated with QA teams during UAT cycles to ensure high-quality releases.
Application Analyst
Digital Bridge
08.2007 - 04.2008
- Working as onsite coordinator, client communication and handling offshore team and management
- Providing support for existing .NET tool application to client, solving production problem and enhancing current application
- Requirement gathering of new application developed in java as a plug in
- Preparing requirement documents
- Designing new system, OOAD,UML diagrams of new system
- GUI design of new system, Preparing test cases of new system
.Net Module Lead
Govt. Of Gujarat
11.2004 - 07.2007
- Performed rigorous testing of all modules prior to release into production environment.
- Identified opportunities for process improvement and increased efficiency in module development processes.
- Developed and implemented comprehensive project plans to ensure on-time delivery of modules.
.NET Developer
Valplan Technologies
02.2004 - 10.2004
- Developed a web application using C#, ASP.NET MVC, Web API and Entity Framework.
- Performed software testing activities such as functional testing, integration testing, regression testing, to identify bugs or defects in the system before release.
Skills
- Design Thinking
- Stake Holder Management
- Agile Implementation
- Finance Management
- Change & Release Management Process
- RFP Response
- Risk Management
Summary
- Managed complex programs up to $20 MM budget and team size more than 40 members.
- Skilled in Large Technology Transformation Program, Business Relationship Management, Stakeholder Management, Software Development Life Cycle (SDLC) and Incident Management.
- Experience in leading cross-functional teams to analyze and understand the problem statement, define strategy, and drive the team towards success
- Strong experience in managing end to end program execution; starting from getting work request, RFP preparation & review, solutioning, budgeting, resource management, project kick off activities to closure.
- Rich experience in managing and coordinating team spread across multiple geographies, coordinating with external vendors, internal infrastructure and cross-functional teams.
- Experience in working with different methodologies - Agile (Scrum), Hybrid and Waterfall
- Proficient in Project management skills using PMBOK guidelines – Project Initiation, Planning, Execution & Control, Monitoring, Risk Management, Release Management and Project Closure
- Experience in creating & mentoring project artifacts like Project charter, project plan, create WBS, Test plan/RTM, Release check list and finalization of technical/functional specification.
- Define UI/UX road map for transformation project by working closely with UX research team and project sponsors.
- Vast experience in managing Finance – Estimation, Budgeting, Forecasting, Accrual and Invoicing Reporting to Management, Technology Leaders & Stakeholders for project updates
Certification
- Project Management Professional (PMP)
- Certified Scrum Master (CSM)
- Microsoft Certified Professional (MCP)
- ITIL
Tools & Technologoes
Tools Used : Project Plan, JIRA, Confluence, TFS, Rational, HP-ALM
Technologies : Angular, AEM, Ionic, iOS, Mule, AWS, Salesforce, .NET, SQL Server, Oracle
Additional Information
B.E. in Computer Science Engineering
Timeline
Engagement Manager / IT Program Delivery Manager
Amtrak
04.2019 - Current
Technical Project Manager
Hilton
07.2013 - 03.2019
Technical Lead
Carnival Cruise Lines
05.2008 - 06.2013
Application Analyst
Digital Bridge
08.2007 - 04.2008
.Net Module Lead
Govt. Of Gujarat
11.2004 - 07.2007
.NET Developer
Valplan Technologies
02.2004 - 10.2004