Summary
Overview
Work History
Education
Skills
Technical Skills
Certification
Accomplishments
Timeline
Generic

RAHUL SHUKLA

Summary

I am an associate with TATA Consultancy Services since 2004. During this tenure, I played multiple roles and worked with various clients to deliver small to large scale projects. With over 20 years of expertise, I have successfully led diverse project management and technical initiatives. I excel in fast-paced environments, consistently driving the rapid launch of innovative, customer-centric solutions. A self-driven and quick learner with proven track record of managing and delivering critical programs of budget $6M+ for a wide range of IT clients, ensuring seamless execution and measurable results. Experience in leading cross-techno functional teams of 30+ members spread across multiple geographies, coordinating with external vendors, internal infrastructure and cross domain teams. Solid experience in managing end to end program delivery; start from receiving RFP and preparing solution, SOW, budgeting, resource management, project execution to closure. Experience in working with different methodologies - SAFe, Agile, Hybrid and Waterfall. Collaborate with technical teams to ensure that proposed solution is align with the organization's technical architecture, design standards and industry best practices. Proficient in Project management skills using PMBOK guidelines - Project Initiation, Planning, Execution, Monitoring & Control, Risk Management, Release Management and Project Closure. Experience in creating project artifacts like Project charter, Project plan, Test plan/RTM, Release check list and finalization of technical/functional specification. Creating detailed project plans and WBS using MS Project that incorporated risk management strategies as well as quality assurance protocols. Utilized Jira, confluence and SNOW to manage and track progress of project, issue tracking and generation of dashboard and reports to analyze project metrics. Experience with DevOps, API integration, Automation, CI/CD and release management. Good understanding of AWS & Salesforce cloud-based project implementation and integration. Vast experience in Budge Management - Estimation, Forecasting, Accrual, and Invoicing. Developed and executed comprehensive test plans, ensuring thorough testing of software components and systems to achieve optimal performance and functionality. Resource Management - Hiring & Monitor the performance of team members to ensure deadlines and quality standards. Collaborate with business stakeholders to define the product roadmap, epics, and requirements. Define UI/UX road map for transformation project by closely working with UX research team and business owners and making sure those are ADA compliant. Established governance structures and communication strategies to deliver clear and concise project updates to stakeholders at various levels to ensure transparency and alignment.

Overview

22
22
years of professional experience
1
1
Certification

Work History

IT Program Delivery Manager

Amtrak
04.2019 - Current
  • Oversee technical transformation initiatives around 5M and cross functional team of 30+ members to enhance capabilities across booking channel (Amtrak.com, Mobile and Kiosk), revenue systems, API and Automation.
  • Manage the complete project lifecycle starting from kickoff to deployment and hyper-care support.
  • Ensure adherence to PMI methodologies and governance through various checkpoint gates to deliver projects on time, within scope, and budget.
  • Develop comprehensive RFP solutions, Statements of Work (SOW), technical responses, business cases, and cost estimations for programs aligning with organizational goals and stakeholder requirements.
  • Executing projects using Hybrid, Agile and SAFe methodologies, managing multiple PI/SCRUM teams for quick roll out of product to market.
  • Expert in Agile Ceremonies.
  • Serve as a subject matter expert to guide teams through complex problem-solving and decision-making, ensuring solutions are effective, scalable and sustainable
  • Working closely with Architecture, Development and IT Service teams to prepare Capability Architecture & Design document for Design Review Gates.
  • Managed and led design of AEM-Angular based UI components with API integration to facilitate seamless data exchange between back-end service.
  • Work with DevOps teams to create CI/CD pipelines, vulnerability checks and performance of application before promoting code to higher environment.
  • Develop and review comprehensive project plans to track milestones, tasks and dependencies.
  • Oversee and track project financials, including budgets, variances, and contract management, taking corrective actions as necessary to address any deviations.
  • Collaborate with all stakeholders to identify and secure the necessary resources throughout the project lifecycle.
  • Address resource availability issues, resolve conflicts across the program, and participate in the recruitment and hiring of personnel to ensure project success.
  • Maintaining a RAID log for proper monitoring and control of the program.
  • Understand business process, system architecture and provide best solution for complex challenges.
  • Promotes best practices for continuous process improvement and learning new technologies.
  • Lead solution design and end to end development for Automated Route Builder application by collaborating with third party provider IOMOB.
  • Influencing business outcomes through direct engagement with business users and stakeholders to ensure clear communication and alignment on project goals.

Technical Project Manager

Hilton
07.2013 - 03.2019
  • Managed and led Hilton's Key Corporate System Portfolio - Property & Opportunity Management, Brand Standards & Supplier Management System to make its business more agile, efficient, and responsive to market
  • Design and Lead solution for client using technical expertise in .NET, SQL, SSIS and SSRS.
  • Collaborated with stakeholders to define and document business requirements, technical specifications, user stories, use cases, and test plans.
  • Documented technical design documents outlining system architecture and integration points with other systems and applications.
  • Making sure all ITIL processes like Incident/Service Management, Problem Management & Change Management are adhered to by collaborating with different support team to identify and resolve production issues within SLA.
  • Involved in API design to get extract data from different system and creating business logic.
  • Successfully migrated SQL servers & application servers to higher versions.
  • Implemented webservice security and SAML authentication for application authorization & access to data.
  • Created detailed project status report, milestones achieved, risks identified, action items assigned for senior management review.

Technical Lead

Carnival Cruise Lines
05.2008 - 06.2013
  • Worked on projects that deals with Enterprise Reservation Systems for managing reservations of all ships of carnival, revenue management and agency profiles.
  • Tech Lead for Reservation UI Modernization project called Carnival Navigator - which converts existing Unisys based green screen to WPF based Rich UI applications, enhancing to meet new functionalities, expanding to meet requirements of different world region like UK, Australia.
  • Created project framework using MVVM and WPF.
  • Lead project of converting VB based applications to .NET
  • Optimized existing applications by refactoring code or implementing new technologies.
  • Liaised with technical and functional leads to discuss project, operational, and strategy risks and opportunities.
  • Provided technical guidance to team members on product design decisions, coding practices, testing methodologies, and debugging procedures.
  • Collaborated with QA teams during UAT cycles to ensure high-quality releases.
  • Worked in Production support team to resolve issues within SLA.

Application Analyst

Digital Bridge
08.2007 - 04.2008
  • Worked on a project that deals with integrated and complete software package to allow proactive, continuous, top-down management of Service Level Agreements (SLAs) and operational obligations.
  • Onsite coordinator, client communication and handling offshore team and management.
  • Gathering requirements from client, preparation of functional and design specifications.
  • Providing support application support, solving production problem and enhancing current application
  • GUI design of new system, Preparing test cases of new system.

Technical Lead

Delta Index
10.2006 - 07.2007
  • Developed an application using Flash and ASP.NET which provides rich UI to place trade though web application and in-house windows-based tool to manage user request.

FULL STACK .Net Developer

Govt. Of Gujarat
11.2004 - 09.2006
  • A Life Sciences and Healthcare project deals with digitalizing all transaction of all hospitals of entire state.

FULL STACK .Net Developer

Valplan Technologies
02.2004 - 10.2004
  • Analysis of Product, Platform for making them 21 CFR Part 11 compliant and Product enhancement.

FULL STACK .Net Developer

Gujjuweb Consulting
06.2003 - 01.2004
  • Developed multiple web application using VB.NET, ASP.NET, and database components.

Education

Bachelor of Science - Computer Engineering

Gujarat University
India
06-2003

Skills

  • End to End Solution Design
  • Agile Implementation
  • Team Leadership
  • Client Engagement with RFP
  • Effort and Schedule Estimation
  • Stakeholder Management
  • Budget Management
  • Change & Release Management
  • Risk Management
  • Onsite-Offshore Coordination
  • Resource Management
  • Manage 24*7 Support Model

Technical Skills

  • Development Platform : Angular, AEM, Ionic, Swift, ASP.NET, VB.NET, iOS, Salesforce, AWS, MuleSoft, Java
  • Tools : MS Project, SharePoint, MS Office, JIRA, Confluence, Service Now, Check Mark, Sketch, Invision, IBM Rational, Clear Case, TFS, HP-ALM
  • Database :Oracle, SQL Server, AWS (S3, Amazon Aurora, DynamoDB)

Certification

  • Project Management Professionals (PMP)
  • SAFe Agilist
  • Certified Scrum Master (CSM)
  • Microsoft Certified Professionals (MCP)
  • ITIL

Accomplishments

  • Successfully delivered Amtrak's flagship project Kiosk transformation program - $4.0M.
  • Performed 'Proof of compatibility' version of application to ensure the ability to interact with the Kiosk hardware peripherals and integration of application with hardware and the Omni-channel vision.
  • Performed a key role in defining strategy for Mobile App reengineering program to migrate ionic based application to iOS-Android Native platform - redesign application and add more native capabilities.
  • Designed a 3 tap booking flow to improve user experience and quick booking.
  • Re-architect and deploy eMAP21A Conductor mobile application on Mobile devices - $1.5M.
  • Worked with iOS, MuleSoft & AWS team to create Flutter based mobile application that use AWS APPSYNC to exchange data between Mobile and Back end using MuleSoft APIs.
  • Lead technical implantation and design efforts for notification based alert system for Amtrak police department using Nodejs and AWS Lambda.

Timeline

IT Program Delivery Manager

Amtrak
04.2019 - Current

Technical Project Manager

Hilton
07.2013 - 03.2019

Technical Lead

Carnival Cruise Lines
05.2008 - 06.2013

Application Analyst

Digital Bridge
08.2007 - 04.2008

Technical Lead

Delta Index
10.2006 - 07.2007

FULL STACK .Net Developer

Govt. Of Gujarat
11.2004 - 09.2006

FULL STACK .Net Developer

Valplan Technologies
02.2004 - 10.2004

FULL STACK .Net Developer

Gujjuweb Consulting
06.2003 - 01.2004

Bachelor of Science - Computer Engineering

Gujarat University
RAHUL SHUKLA