Summary
Overview
Work History
Education
Skills
Timeline
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RAHUL SINGH

RAHUL SINGH

Cumming,GA

Summary

Dynamic Senior Product Manager with a proven track record at Global Point Inc., excelling in customer relationship management and business process improvement. Spearheaded Appian and Microsoft 365 implementations, achieving a 30% boost in collaboration efficiency. Skilled in translating complex requirements into actionable solutions, enhancing productivity and user satisfaction.

Overview

17
17
years of professional experience

Work History

Senior Product Manager

Global point Inc.
09.2023 - Current
  • Define the product roadmap and strategy for Appian-based low-code applications, aligning with business objectives and customer needs
  • Identify opportunities for process optimization and automation using Appian’s low-code platform
  • Work with stakeholders to prioritize product features and ensure alignment with organizational goals
  • Collaborate with clients and internal teams to gather business requirements and translate them into actionable user stories
  • Conduct gap analyses to identify areas where low-code solutions can add value
  • Define acceptance criteria and ensure clarity in functional and technical specifications for development teams
  • Lead the end-to-end implementation of Appian solutions, ensuring timely delivery and high-quality results
  • Manage project timelines, resources, and risks to ensure successful deployments
  • Oversee system integrations and ensure Appian applications work seamlessly with existing systems and APIs
  • Partner with QA teams to facilitate testing and resolve defects during implementation phases
  • Guide cross-functional teams, including developers, designers, and QA, to deliver scalable and secure Appian applications
  • Serve as the primary point of contact for implementation teams, ensuring clear communication and goal alignment
  • Mentor and train team members on low-code application development best practices
  • Act as a liaison between clients and technical teams, ensuring solutions meet client expectations
  • Deliver product demos and conduct client workshops to gather feedback for iterative improvements
  • Provide post-implementation support and monitor application performance to ensure customer satisfaction
  • Track and analyze application performance metrics to identify optimization opportunities
  • Incorporate feedback to continuously improve Appian applications and user experiences
  • Stay updated on Appian platform updates and emerging low-code trends to maintain a competitive edge
  • Successfully led the implementation of Appian low-code solutions, reducing manual workflows by 30% and saving 200k hours for 10 products implementations
  • Managed integrations with legacy systems and APIs, ensuring seamless operational transitions
  • Delivered projects on time and within budget
  • Increased team productivity by through effective training on low-code development practices

Senior Product Manager

Fiserv/Infinite
01.2016 - 09.2023
  • Defined and managed product roadmaps for Microsoft 365 solutions, focusing on implementation, user adoption, and optimization
  • Recommended and deployed M365 licenses tailored to organizational requirements, ensuring cost efficiency and compliance
  • Led end-to-end implementation of Microsoft 365 services, including Exchange Online, Teams, and SharePoint
  • Collaborated with stakeholders to streamline workflows, improve collaboration, and enhance productivity through M365 features
  • Delivered user training, created support documentation, and ensured smooth adoption of M365 tools
  • Designed and launched scalable RPA solutions to automate repetitive business processes, reducing manual intervention
  • Defined RPA requirements, user stories, and workflows in collaboration with cross-functional teams
  • Managed the integration of RPA with cloud platforms and enterprise systems using APIs and connectors
  • Monitored RPA performance, measured success through KPIs, and implemented continuous improvements
  • Led the deployment of RPA tools like UiPath, Automation Anywhere, and Blue Prism for process automation
  • Oversaw cloud migration strategies, ensuring seamless transition of on-premise infrastructure to Azure and AWS environments
  • Defined and implemented support frameworks, including RACI matrices, for cloud operations and governance
  • Managed end-to-end lifecycle of cloud infrastructure services, from development to deployment and ongoing support
  • Implemented security, scalability, and compliance best practices across cloud solutions
  • Partnered with engineering teams to optimize cost, performance, and reliability of cloud-based applications
  • Successfully implemented Microsoft 365 services for credit unions and banks, achieving a 30% improvement in collaboration efficiency
  • Designed RPA workflows that automated, reducing manual efforts by 20% and saving $
  • Managed the migration of [number] workloads to Azure/AWS, ensuring zero downtime and full compliance with regulatory standards
  • Spearheaded the creation of a centralized support framework for cloud operations, improving response time
  • Delivered cost-effective RPA solutions integrated with M365, enhancing user experience and business process efficiency

Banking Sector Business Analyst

Polaris Consulting and Services
12.2013 - 12.2016
  • The scope of the project included PeopleSoft CRM 9.1
  • The project is of support and enhancement of Helpdesk Module
  • Client interaction for requirement, design, UAT and Deployment
  • Partner with Project Team to ensure that all system documentation has the appropriate level of sign-off from the business and internal teams
  • Proficiently prepare Functional Specification Document (FSD) and complete flow of the module as regards the requirement document
  • Collaborate with the Technical Specialists to ensure the functional specifications identified have been met through development
  • Create comprehensive test plans and test scenarios while performing system testing and obtaining related testing sign-off
  • Recommend functional solution for complex business requirements by understanding the current process driver and ensuring that all requirements have gone through the process of cost-benefit analysis and feasibility study
  • Facilitate data management and drive data quality in collaboration with the project team to achieve regional and global dataset
  • Manage the team of 15 Business and technical Analyst

Publication House Business Analyst

L&T INFOTECH
07.2008 - 12.2013
  • The scope of the project was the implementation of PeopleSoft CRM 9.0 which involved moving the system from Mainframe to PeopleSoft CRM 9.0
  • Partnered with Client to ensure that all system documentation has the appropriate level of sign-off from the business and internal teams
  • Client interaction for requirement, design, UAT and Deployment
  • Established the technical vision and propose new solutions while working in collaboration with Developers and Technical Managers
  • Executed Fit/Gap analysis to map business requirements with product features, identify gaps in product features and prioritize business requirements for implementation
  • Performed system testing, share bugs with the Development team and conduct User Acceptance Testing with end user
  • Chaired the preparation of the implementation plan and data to ensure the application goes Live without any discrepancies
  • Performed a variety of duties including configuration, Active Analytics Framework (AAF), PS QUERY and User Manual Creation
  • Manage the team of leads and technical resource

Education

Master - Management Studies in Marketing and Sales

Thakur Institute of Management Studies & Research (TIMSR)
Mumbai
01.2004

Physics Chemistry and Math -

Sathaye College
Mumbai
01.2002

Skills

  • Customer Relationship Management
  • Requirement Gathering
  • Planning Estimation
  • Design
  • UAT
  • Implementation
  • Post Implementation Support
  • Sales & Marketing Management
  • Business Process Improvement
  • Product Management
  • Data-driven decision making
  • Contract solicitation
  • Product metrics
  • Sales enablement
  • Business case development
  • Business planning
  • Product launches
  • Project roadmap development
  • Product positioning

Timeline

Senior Product Manager

Global point Inc.
09.2023 - Current

Senior Product Manager

Fiserv/Infinite
01.2016 - 09.2023

Banking Sector Business Analyst

Polaris Consulting and Services
12.2013 - 12.2016

Publication House Business Analyst

L&T INFOTECH
07.2008 - 12.2013

Master - Management Studies in Marketing and Sales

Thakur Institute of Management Studies & Research (TIMSR)

Physics Chemistry and Math -

Sathaye College

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