RAHUL SINGH

• Define the product roadmap and strategy for Appian-based low-code applications and RPA, aligning with business objectives and customer needs
• Picking up the potential fiserv products for implementation team and automating them to save 30% cost and clearing the backlog of projects by 20%
• Guide the organization through change with clear communication, reporting mechanisms, and alignment across diverse global teams and syndication partners
• Expertise in agile methodologies, a variety of program and project management principles, and change management with offshore near shore team
• Using Jira to create user stories, integration with Service Now for Incident management and Release Automation.
• Work with stakeholders to prioritize product features and ensure alignment with organizational goals
• Champion a culture of lifelong learning and iterative improvement, identifying and implementing opportunities for innovation in work methodologies and delivery efficiency.
• Collaborate with clients and internal teams to gather business requirements and translate them into actionable user stories
• Consulted with product development teams to enhance products based on customer interest data.
• Lead the end-to-end implementation of Appian solutions, ensuring timely delivery and high-quality results
• Increased new client acquisition through targeted initiatives.
• Manage project timelines, resources, and risks to ensure successful deployments
• Oversee system integrations and ensure applications work seamlessly with existing systems and APIs
• Guide cross-functional teams, including developers, designers, and QA, to deliver scalable and secure Appian applications
• Mentor and train team members on low-code application development best practices
• Track and analyze application performance metrics to identify optimization opportunities
• Facilitated portfolio performance review and implemented new strategies.
• Managed integrations with legacy systems and APIs, ensuring seamless operational transitions
• Collaborated with C-level executives and stakeholders to develop long-term financial plans.

• Cloud Strategy and Roadmap Development: Expertise in planning and managing product roadmaps for cloud solutions like AWS and Azure.
• Cloud Migration: Skills in developing and implementing cloud migration strategies, ensuring seamless transition from on-premise to cloud environments.
• Security and Compliance: Knowledge of security best practices and regulatory compliance, particularly for financial institutions in regions like EMEA, LATAM, and North America.
• Infrastructure Management: Ability to manage the end-to-end lifecycle of cloud infrastructure services, including development, deployment, and support.
• Scalability and Optimization: Experience in implementing practices for scalability and optimization of cloud solutions.
• Microsoft 365 Expertise: Proficiency in deploying and managing services like Exchange Online, Teams, and SharePoint.
• User Adoption and Training: Skills in facilitating user adoption through training and support, enhancing productivity and collaboration.
• Workflow Improvement: Ability to collaborate with stakeholders to streamline workflows and improve team collaboration.
• RPA Design and Implementation: Expertise in designing and launching scalable RPA solutions to automate business processes.
• Integration Skills: Experience in integrating RPA with cloud platforms and enterprise systems using APIs and connectors.
• Performance Monitoring and Improvement: Skills in monitoring RPA performance, measuring success through KPIs, and implementing continuous improvements.
• Tool Deployment: Proficiency in deploying RPA tools like UiPath, Automation Anywhere, and Blue Prism.
• Cross-functional Collaboration: Ability to define RPA requirements and user stories in collaboration with cross-functional teams.
• Project Leadership: Strong leadership skills in managing end-to-end implementation projects and collaborating with stakeholders.
• Support Framework Design: Skills in designing and implementing a centralized support framework to improve response times for cloud operations.

Demonstrating a comprehensive understanding of cloud and automation technologies, portfolio management, and strategic planning, positioning you well for roles focused on digital transformation and operational excellence.

• Streamlined Customer Support: The Helpdesk Module in PeopleSoft CRM allows for efficient tracking and management of customer inquiries and issues, leading to faster resolutions and improved customer satisfaction.
• Enhanced Client Interaction: With digitized processes, Citibank can ensure seamless client interactions during requirements gathering, design, UAT, and deployment, providing a more transparent and responsive service experience.
• Improved Documentation and Compliance: Partnering with project teams to ensure appropriate sign-offs on system documentation helps maintain compliance with internal and external regulations, crucial for a financial institution like Citibank.
• Accurate Functional Specifications: Proficient preparation of Functional Specification Documents (FSDs) and detailed workflow mapping ensure clarity and precision in meeting business requirements.
• Seamless Collaboration: Collaboration between business analysts and technical specialists ensures that functional specifications are accurately developed, enhancing the overall quality and effectiveness of the solutions.
• Robust Testing and Quality Assurance: Comprehensive test plans and scenarios enable thorough system testing, ensuring high-quality deployments and reducing the risk of errors or issues.
• Effective Problem Solving: By recommending functional solutions based on cost-benefit analysis and feasibility studies, Citibank can address complex business requirements efficiently.
• Data Quality and Management: Facilitating data management and driving data quality ensures that regional and global datasets are accurate and reliable, supporting informed decision-making.
• Efficient Team Management: Managing a team of 15 business and technical analysts allows for effective resource allocation and collaboration, driving project success and innovation.
• Scalability and Future-readiness: Digitizing the helpdesk operations positions Citibank to scale its support capabilities as it grows and adapts to future technological advancements.

• Leveraged PeopleSoft CRM Sales and Order Management: Utilized advanced features of PeopleSoft CRM to streamline sales processes and enhance order fulfillment for high-profile clients, including Conde Nast, Lafarge, and Otis, resulting in optimized operations and increased client satisfaction.
• Optimized Sales Workflows: Customized and implemented sales workflows using PeopleSoft's configurable components, such as Activity Guides and Approval Frameworks, to improve lead tracking and conversion rates, thereby increasing sales efficiency and driving revenue growth for clients.
• Enhanced Order Management: Developed tailored solutions within the Order Management module, employing PeopleSoft's Order Capture and Inventory Management tools to manage complex inventory and fulfillment processes, ensuring timely delivery and greater customer satisfaction.
• Client-Specific Customizations: Delivered industry-specific customizations using PeopleSoft Application Designer and PeopleCode, addressing unique client challenges and requirements, leading to improved process alignment and operational effectiveness.
• Data-Driven Insights: Provided clients with actionable insights through the use of PeopleSoft Query and nVision reporting tools, facilitating comprehensive data analysis and enabling informed decision-making and strategic planning.
• Integration and Collaboration: Facilitated seamless integration of PeopleSoft CRM with existing enterprise systems using Integration Broker and Component Interfaces, collaborating with cross-functional teams to ensure cohesive operations and consistent data flow.
• Training and Support: Conducted training sessions utilizing PeopleSoft User Productivity Kit (UPK) and provided ongoing support to client teams, enhancing user adoption and maximizing system utilization.
• Cost and Time Efficiency: Implemented solutions using PeopleSoft's Workflow Technology and Business Process Management capabilities to reduce operational costs and time-to-market for new products and services, contributing to overall business growth.s requirements for implementation
• Performed system testing, share bugs with the Development team and conduct User Acceptance Testing with end user
• Chaired the preparation of the implementation plan and data to ensure the application goes Live without any discrepancies
• Performed a variety of duties including configuration, Active Analytics Framework (AAF), PS QUERY and User Manual Creation
• Manage the team of leads and technical resource