RAHUL RIJAL
Falls Church,VA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
10
10
years of professional experience
Work History
Sales Associate
Shell Gas Station
Falls Church, VA
05.2023 - Current
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Conducted inventories on a regular basis to track stock levels.
- Provided accurate information about products, prices and services.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Processed transactions using a point-of-sale system.
- Tracked sales performance metrics to identify trends in market place.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained cleanliness of store environment including floors, windows, displays.
- Assisted customers with product selection, sizing and styling.
- Demonstrated product features and benefits for customers' needs.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Maintained up-to-date knowledge of store merchandise and policies.
- Organized stockroom shelves according to size, color or style.
- Greeted customers and provided exceptional customer service.
- Used technology resources to assist customers in locating and selecting items.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Helped customers find specific products, answered questions, and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Worked with fellow sales team members to achieve group targets.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered incoming telephone calls to provide store, products and services information.
- Received and displayed product shipments on store retail shelves upon delivery.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Adhered to company initiatives and achieved established goals.
- Organized store by returning merchandise to proper areas and restocked displays.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Maintained records related to sales for store management.
- Cleaned shelves, counters and tables to maintain organized store.
- Ticketed, arranged and displayed merchandise to promote sales.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Maintained knowledge of sales and promotions, return policies and security practices.
Assistant Manager
Dairy Queen
Falls Church, VA
06.2019 - 04.2023
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Monitored employee attendance records, timekeeping, and payroll information.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Ensured compliance with safety regulations and company policies.
- Created reports on sales trends, inventory levels, and financial data.
- Collaborated with management on developing strategic plans for achieving business goals.
- Developed a system for tracking inventory and ordering supplies as needed.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Resolved conflicts between team members in an effective manner.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Communicated regularly with customers to gain insights into their needs.
- Managed customer service inquiries and complaints in a timely manner.
- Analyzed business performance data and forecasted business results for upper management.
- Reviewed completed work to verify consistency, quality, and conformance.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited and trained new employees to meet job requirements.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Sales Associate
Cricket Wireless
Mankato, MN
03.2017 - 03.2018
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Conducted inventories on a regular basis to track stock levels.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Processed transactions using a point-of-sale system.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained cleanliness of store environment including floors, windows, displays.
- Assisted customers with product selection, sizing and styling.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Helped customers find specific products, answered questions, and offered product advice.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Maintained records related to sales for store management.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Maintained knowledge of sales and promotions, return policies and security practices.
Sales Associate
Goodman Jewelers
Mankato, MN
01.2016 - 08.2017
- Stock shelves, and mark prices on shelves and items
- Estimate cost of repair or alteration of merchandise
- Assist customers in finding their choice of jewelry
- Make sure the store is well maintained.
Key Holder
Shoe Department Encore
Mankato, MN
02.2016 - 04.2017
- Change or rotate window displays, interior display areas, or signage to reflect changes in inventory or promotion
- Consult with advertising or sales staff to determine the type of merchandise to be featured and the time and place for each display
- Schedule or monitor air or surface pickup, delivery, or distribution of products or materials
- Supervise the activities of workers engaged in receiving, storing, testing, and shipping products or materials
- While closing, divide tasks among sales associates and make sure the store is neat and tidy for tomorrow
- While opening, check to make sure the night crew did the required job, and the store is neat and clean.
Building Assistant
Minnesota State University, Mankato
Mankato, MN
03.2014 - 05.2016
- Arrange furniture and the rented space by the client as per their requirement and clean-up after events
- Recommend or arrange for additional services, such as painting, repair work, renovations, and the replacement of furnishings and equipment
- Inventory stock to ensure that supplies and equipment are available in adequate amounts
- Perform or assist with cleaning duties as necessary
- Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner
- Inspect work performed to ensure that it meets specifications and established standards
- Prepare reports on activity, personnel, and information such as occupancy, hours worked, facility usage and work performed.
Education
Bachelor of Science - Chemistry
Minnesota State University
Mankato, MN01.2019
Skills
- Positive and professional
- Superb time management
- Problem-solving skills
- Merchandising knowledge
- Excellent communication skills
- Multi-tasking strength
- Meeting deadlines
- Professional Demeanor
- Goal-Oriented
- Policy and Procedure Adherence
- POS System Operation
- Service-oriented
- Strategic Planning
- Flexible Schedule
- Reliable and punctual
- Listening Skills
- Teamwork and Collaboration
- Shipment Processing
- Cash Handling Accuracy
- Exceptional customer service
Languages
English
Full Professional
Spanish
Limited
Nepali
Native/ Bilingual
Hindi
Professional
Timeline
Sales Associate
Shell Gas Station
05.2023 - Current
Assistant Manager
Dairy Queen
06.2019 - 04.2023
Sales Associate
Cricket Wireless
03.2017 - 03.2018
Key Holder
Shoe Department Encore
02.2016 - 04.2017
Sales Associate
Goodman Jewelers
01.2016 - 08.2017
Building Assistant
Minnesota State University, Mankato
03.2014 - 05.2016
Bachelor of Science - Chemistry
Minnesota State University
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