Summary
Overview
Work History
Education
Skills
Languages
Work Preference
Certification
Work Availability
Accomplishments
Timeline
Generic

Rahwa Gebreamlak

ROWLETT,TX

Summary

Adept at property management and customer service, I enhanced tenant satisfaction and increased rental revenue at Lynx Star Investment. Skilled in Microsoft Office and multilingual communication, I excel in detailed organization and effective problem-solving, ensuring optimal operational efficiency and client relations.

Overview

17
17
years of professional experience
6
6
years of post-secondary education

Work History

Property Manager

Lynx Star Investment
309 SE 14th Street Grand Prairie Tx, 75051
06.2020 - Current
  • Resolved tenant complaints swiftly and effectively.
  • Ensured timely resolution of conflicts.
  • Conducted final move-out inspections with tenants to pinpoint needed repairs.
  • Performed consistent property inspections to ensure optimal conditions.
  • Managed lease agreements from start to finish.
  • Enhanced overall tenant satisfaction through timely responses.
  • Facilitated collaboration with maintenance staff for timely repair completion.
  • Ensured accurate and accessible leasing documents.
  • Communicated any delays and schedule changes promptly.
  • Observed tenant behavior to ensure compliance with property rules.
  • Implemented preventative strategies to minimize expensive repair costs.
  • Minimized vacancy periods through strategic marketing initiatives.
  • Ensured prompt attention to maintenance problems, boosting overall tenant contentment.
  • Ensured respectful tenant community through comprehensive screenings.
  • Implemented maintenance program, boosting property worth.
  • Ensured properties met local, state, and federal standards.
  • Monitored payments and tracked expenses.
  • Provided 24-hour emergency on-call service for tenants.
  • Increased rental revenue by optimizing cost control strategies.
  • Organized schedules for property viewings.

Customer Service Sales Representative

Summit Trading Co
800 Fulgham Rd Plano Tx 75093
09.2016 - 03.2020
  • Increased sales revenue by determining customer needs.
  • Established customer relationships through active listening.
  • Successfully increased customer satisfaction through effective issue resolution.
  • Handled high call volume efficiently, ensuring timely response.
  • Followed up with customers post-sales to evaluate satisfaction and address any issues.
  • Negotiated solutions in challenging situations to retain customer loyalty.
  • Resolved customer complaints, ensuring customer satisfaction and loyalty.
  • Acquired extensive understanding of products and services to assist customers.
  • Facilitated the completion of purchases.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Operated efficiently in a self-directed work setting, overseeing daily activities and determinations.

Caregiver

Starlight Caregivers
289 South San Antonio Rd Los Altos
04.2014 - 08.2016
  • Supported clients in performing daily activities, enhancing independence.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
  • Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
  • Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
  • Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
  • Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Recorded status and duties completed in logbooks for management.

Caregiver

Guidance Home Care
548 Division St Campbell CA, 95008
05.2010 - 08.2016
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted patients with self-administered medications.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
  • Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
  • Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Entrusted to handle confidential and sensitive situations in professional matter.

Customer Service

JCPenney
10150 North Wolf Rd, Cupertino, CA 95014
10.2007 - 10.2010
  • Developed comprehensive knowledge of company products and services to effectively address customer inquiries.
  • Improved customer retention rates by consistently delivering excellent service and support.
  • Issued credits for contested returns, shipping fees and damaged merchandise.
  • Boosted customer satisfaction by providing timely and accurate sales support services.
  • Strengthened client relationships, promptly addressing concerns and inquiries.
  • Facilitated smooth communication between sales staff and clients to ensure seamless transactions.
  • Used in-store system to locate inventory and place special orders for customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Performed cash, card, and check transactions to complete customer purchases.

Education

No Degree - Cyber Security And Information Assurance

Western Governors University
Salt Lake City, UT
03-2026

Associate of Arts - Liberal Art -Science, Math And Engineering Emphasis

De Anza College
Cupertino, CA
09.2009 - 06.2015

Skills

  • Property management
  • Payment collection
  • Property inspections
  • Customer service-focused
  • Network

    • computer skill

  • Microsoft Word, Excel, Access, Powerpoint
  • Communication-Multilingual

    • English, Amharic, Tigrinya, Basic Hindi

  • Organized
  • Detail oriented

Languages

English
Native or Bilingual
Hindi
Limited Working
Amharic
Native or Bilingual
Tigrinya
Native or Bilingual

Work Preference

Work Type

Full TimeInternship

Work Location

RemoteOn-SiteHybrid

Important To Me

Work-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsCareer advancement

Certification

  • ComptiaA+
  • Comptia Project+
  • ITIL4

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Maintained occupancy rate at 100% for 4 years.

Timeline

Property Manager

Lynx Star Investment
06.2020 - Current

Customer Service Sales Representative

Summit Trading Co
09.2016 - 03.2020

Caregiver

Starlight Caregivers
04.2014 - 08.2016

Caregiver

Guidance Home Care
05.2010 - 08.2016

Associate of Arts - Liberal Art -Science, Math And Engineering Emphasis

De Anza College
09.2009 - 06.2015

Customer Service

JCPenney
10.2007 - 10.2010

No Degree - Cyber Security And Information Assurance

Western Governors University

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Rahwa Gebreamlak