Rahwa Ghebremichael

• Identified and addressed gaps in Data Quality policies with actionable solutions.
• Developed test plans to validate source system changes before production deployment.
• Created dashboards, providing visibility into data quality KPIs across multiple projects.
• Delivered daily operational IAM support in a high-ticket-volume environment.
• Executed user provisioning and deprovisioning via Microsoft Entra ID integrated with Workday.
• Maintained documentation outlining attribute mappings, workflows, and access policies.

• Developed and maintained access request workflows in SailPoint IIQ for enterprise environments.
• Supported lifecycle management, role-based access control policies, and access certifications.
• Tested and validated access provisioning logic to ensure SAP applications grant or restrict access accurately based on approval levels, maintaining compliance with security protocols, and enhancing user authorization integrity.
• Created detailed bug reports with steps to reproduce the issue along with screenshots when necessary.

Earned micro-certifications in Flow Designer and Service Portal.

• Developed strong foundation in ITSM, Service Catalog, and UI/Form Design.
• Created business rules and explored IntegrationHub for automation solutions.

• Maintained website for nonprofit organization, ensuring optimal functionality and user experience.
• Provided technical support to clients regarding WordPress features and performance.
• Analyzed customer feedback to enhance website design based on user interactions.
• Troubleshot bugs and resolved codebase issues in a timely manner.