Rai Veerasami
South Richmond Hill,NY
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Proficient in CDK & Excede software . Assist Techs with Mitsubishi , Cummins, Isuzu, Navistar and Allison diagnostic.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Service Manager
Allegiance Trucks
11.2021 - Current
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Championed energy efficiency initiatives within the organization, leading to reduced operating costs without sacrificing quality of service.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Passionate about learning and committed to continual improvement.
- Demonstrated leadership skills in managing projects from concept to completion.
- Learned and adapted quickly to new technology and software applications.
Service Manager
Truck King International
05.2008 - 11.2021
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Resolved customer complaints in professional and timely manner.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Developed strong communication and organizational skills through working on group projects.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Strengthened communication skills through regular interactions with others.
Service Advisor
Truck King International
05.2005 - 05.2008
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
- Cross-trained and provided backup support for organizational leadership.
- Organized and detail-oriented with a strong work ethic.
- Worked effectively in fast-paced environments.
Education
Bachelor of Science - Business Administration And Management
Baruch College of The City University of New York
New York, NY05.2007
Skills
- Problem-Solving
- Workplace Safety
- Team Development
- Continuous Improvement
- Customer satisfaction measurement
- Customer Service Management
- Technical Troubleshooting
- Problem Resolution
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Mitsubishi diagnostic & Isuzu trucks diagnostic Knowledge.
Certification
- Navistar - Certified Manager Certification
- Mitsubishi Trucks, Daimler
- Isuzu Trucks
Wine tasting, Swimming, Long family drives.
Enjoy family time with all my love ones. Vacationing with with lakes & pools.
Timeline
Service Manager
Allegiance Trucks
11.2021 - Current
Service Manager
Truck King International
05.2008 - 11.2021
Service Advisor
Truck King International
05.2005 - 05.2008
Bachelor of Science - Business Administration And Management
Baruch College of The City University of New York
- Navistar - Certified Manager Certification
- Mitsubishi Trucks, Daimler
- Isuzu Trucks
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