Raia Hamed
Mclean,USA
Summary
Working professional with over 3 years of diverse experience in customer service, patient care, and sales, demonstrating a strong ability to enhance client satisfaction and engagement. Possesses a unique blend of skills including effective communication, multilingual capabilities, and innovative problem-solving, honed in fast-paced environments such as CARTIER and ALO YOGA. Eager to apply a creative and analytical approach to improving client service strategies and fostering positive client relationships.
Overview
3
3
years of professional experience
Work History
Sales Associate
ALO YOGA
Mclean, USA
09.2023 - Current
- Boosted sales by 15% through persuasive and enthusiastic customer engagement
- Collaborated with team to implement innovative merchandising techniques
- Utilized analytical skills to track inventory and sales trends
- Resolved customer issues
- Enhancing overall customer satisfaction by 20% Contributed to Alo Yoga's growth by consistently achieving sales targets
- In revenue terms, a 20% growth, partly attributable to my contributions, has resulted in a 10% uptick in our monthly revenue.
Client Coordinator
CARTIER
McLean, USA
10.2023 - 02.2024
- Boosted client satisfaction by 30% through innovative problem-solving, thereby positively impacting revenue
- Leveraged analytical prowess to refine client engagement strategies, resulting in increased revenue streams
- Collaboratively collaborated with the team to enhance the client experience, leading to a 20% increase in repeat clients and a subsequent revenue boost, with my contributions playing a significant role
- Facilitated seamless coordination of appointments, contributing to revenue growth.
Cybersecurity Specialist
Advanced Engineered Solutions
Dubai
01.2022 - 01.2024
- Led comprehensive security audits and overhauled network infrastructure, enhancing system efficiency and reliability.
- Implemented robust security protocols and managed risk, significantly strengthening the company's cybersecurity framework.
- Conducted threat analysis and developed innovative strategies to safeguard against evolving cyber threats.
- Effectively communicated complex technical information, garnering stakeholder agreement for security enhancements and training efforts.
- Mentored junior staff and supported team collaboration, fostering a knowledge-sharing environment.
- Stayed abreast of the latest cybersecurity trends and technologies, ensuring the company remained at the forefront of industry standards.
Medical Assistant
Capital Area Pediatrics
Ashburn, USA
09.2021 - 07.2023
- Executed patient care responsibilities with a welcoming demeanor
- Streamlined clinic operations by enhancing the patient experience through efficient recording of vitals
- Contributed to precise patient assessments by performing diagnostic tests accurately
- Improved workflow efficiency by handling administrative tasks in a clinical setting
- Boosted patient satisfaction through effective communication and diligent care.
Education
Bachelor of Economics -
George Mason University
Fairfax, VAAssociates in Sciences -
Northern Virginia Community College
Sterling, VASkills
- Microsoft Office Expert
- Computer Skills Experienced
- Decision Making Expert
- Ability to Work Under Pressure Expert
- Leadership Expert
- Fast Learner Expert
- Merchandising Expert
- Operations Expert
- Sales Expert
- Communications Expert
- Customer Satisfaction Expert
- Retail Sales Expert
- Management Expert
- Customer Service Expert
- Time Management Expert
- Cybersecurity frameworks
- Software Deployment
- Data Encryption
Languages
- English, Native speaker
- Arabic, Native speaker
- Spanish, Good working knowledge
Timeline
Client Coordinator
CARTIER
10.2023 - 02.2024
Sales Associate
ALO YOGA
09.2023 - Current
Cybersecurity Specialist
Advanced Engineered Solutions
01.2022 - 01.2024
Medical Assistant
Capital Area Pediatrics
09.2021 - 07.2023
Bachelor of Economics -
George Mason University
Associates in Sciences -
Northern Virginia Community College
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