Raiah Washington
Lavon,TX
Summary
Seasoned in customer-facing roles, adept at multitasking and maintaining a detail-oriented approach. Previous experience has honed both customer service and problem-solving skills. Achieved high customer satisfaction through efficient service delivery, showcasing the ability to manage high-volume settings with patience and empathy.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Hostess
Il Bracco
12.2023 - Current
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and approximately 30 to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Barista
Starbucks
04.2023 - 12.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Car Wash Attendant
Trademark Car Wash
09.2022 - 02.2023
- Greeted customers and assessed needs to recommend suitable car wash services.
- Developed strong time-management skills by managing multiple tasks simultaneously without sacrificing service quality.
- Assisted customers with inquiries about available services or pricing options, guiding them toward appropriate selections based on their needs.
- Achieved customer satisfaction by providing high-quality professional service.
- Enhanced customer satisfaction by delivering efficient and thorough car wash services.
- Delivered high-quality car wash services using high-pressure washers, vacuums and detailing tools.
Education
High School Diploma -
06.2017
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Detail Oriented
- Service prioritization
- High-volume dining
- Reservation Management
- Problem-solving abilities
- Critical Thinking
- Call center experience
Certification
- Bartender Certification, ABC Bartending School - May 20th, 2024-June 3rd, 2024
Timeline
Hostess - Il Bracco
12.2023 - Current
Barista - Starbucks
04.2023 - 12.2023
Car Wash Attendant - Trademark Car Wash
09.2022 - 02.2023
Basic Academy Of Int'l Studies High School - High School Diploma,
- Bartender Certification, ABC Bartending School - May 20th, 2024-June 3rd, 2024
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