Raiany Martins
Jacksonville,FL
Summary
Dynamic and results-oriented global leader with over 15 years of experience driving cross-functional strategic initiatives, operational transformation, and customer-centric improvements across diverse industries. Proven expertise in designing and implementing organizational frameworks, improving financial outcomes, and delivering measurable results in complex, regulated environments. Recognized for fostering high-performing teams, developing talent, and building collaborative cultures that drive shared success and align with corporate values. Possesses a strong executive presence with a track record of presenting actionable insights and strategic recommendations to C-suite executives and boards, fostering alignment on key objectives. Adept at leveraging analytics, digital tools, and data-driven decision-making to identify opportunities, isolate value drivers, and execute plans that deliver financial growth and enhanced customer satisfaction (e.g., improved NPS scores and operational efficiency). Known for a pragmatic, inclusive leadership style that ensures smooth transitions, talent retention, and operational readiness during organizational change. Demonstrates a deep understanding of global operations, regulatory requirements, and stakeholder engagement, with a bias toward innovation and continuous improvement. Awards and recognitions—including multiple global performance awards—underscore a commitment to excellence and consistent delivery of enterprise value. Fluency in English, Spanish, and Portuguese enhances ability to lead diverse teams and connect with stakeholders across the Americas, EMEA, and APAC regions. Currently seeking to bring a passion for strategic vision, operational excellence, and leadership development to deliver measurable enterprise value.
Overview
11
11
years of professional experience
Work History
Global Program Leader | Senior AVP
Genpact LLC
11.2022 - 07.2024
- Led end-to-end program delivery for new client contracts, overseeing the process from deal phase to implementation, ensuring seamless handover to operations
- Part of the RFP and proposal team, collaborating with stakeholders to design competitive, client-focused solutions
- Contract negotiations and due diligence, aligning deliverables with client expectations and regulatory standards
- Established operational frameworks, including opening new legal entities, defining organizational structures (e.g., senior leadership, team leaders, LEAN teams, PMOs), and setting up new location offices, to support client needs
- Presented program updates to C-suite executives on both internal and client sides, fostering alignment on strategic objectives
- Collaborated cross-functionally with internal teams to drive program success and operational readiness, such as purchasing, facility, HR for the benefits package offer, communication plan and on-site communication to rebadged employees
Global Operating Leader | AR, AP, and R2R (Interim)
Genpact
01.2024 - 04.2024
- Demonstrated strong leadership and strategic planning to deliver operational excellence and build trusted client relationships during this high-impact interim role
- Designed and implemented leadership structures for the operations team, ensuring alignment with business goals and client expectations
- Collaborated with HR to define salary and benefits packages for rebadged employees, ensuring a smooth transition and retention of talent
- Developed and executed communication plans, fostering transparency and alignment during the integration and transition processes
- Served as the key contact for client leadership, leading strategic discussions and shaping solutions to address business needs
- Enabled cross-functional collaboration and facilitated decision-making within European time zones to meet the client’s operational requirements
Senior AVP – AR Global Strategy Leader
Genpact
04.2022 - 10.2022
- Collaborated with the AR SVP to drive process improvement across global Manufacturing enterprise accounts (Americas, EMEA, APAC)
- Led the development and deployment of the AR Handbook, providing implementation teams and Global Operating Leaders (GOLs) with a standardized framework for onboarding new clients/accounts
- Enhanced NPS processes and scores, driving customer satisfaction and alignment across global operations
- Managed key initiatives to address and rectify underperforming client processes, delivering sustainable improvements
AR Leader – Assistant Vice President
Genpact
12.2018 - 03.2022
- Directed the Service Collections Organization with 100+ collectors and team leaders, spearheading the redesign of portfolios for Genpact’s largest contract account
- Defined and implemented new strategies, account distributions, and team realignment across client regions to optimize performance
- Facilitated client CTQ compliance by securing approvals from client executives, CFOs, and senior managers for a revamped delivery model
- Led global communication strategies, aligning stakeholders on changes, priorities, and region-specific strategies
- Oversaw Collections Operations across Southeast and South Central US, and Canada, achieving quarterly goals and driving process improvements
- Ran strategic meetings with regional CFOs and conducted weekly focus sessions with the company's CFO to ensure alignment on operational objectives
Senior Billing Manager | Americas
General Electric (GE Corporate)
11.2017 - 12.2018
- Managed billing processes for Latin America Shared Services, leading a team of 22
- Achieved a 70% YoY improvement in billing quality, meeting a 24-hour cycle time target
- Developed a new billing enterprise standard for LatAm and oversaw the successful migration of NAM operations to Monterrey Center
- Recognized for delivering 'Best in Class' billing operations for LatAm
Cash Application Leader | LatAm
General Electric (GE Corporate)
08.2016 - 11.2017
- Directed operations for all Latin America bank accounts, achieving 90% same-day cash application rates
- Delivered significant cost efficiencies: 67% headcount reduction and 63% cost savings
- Successfully reduced and controlled unapplied cash over 90 days year-over-year
Project Manager
General Electric (GE Corporate)
08.2015 - 07.2016
- Led business migration projects, including timeline management, process mapping, and system integration
- Delivered full implementation of tools in coordination with Global IT and AP teams, earning an 'Exceeds Expectations' performance rating
Buy-to-Pay Focal Point
General Electric (GE Corporate)
05.2014 - 08.2015
- Coordinated BPO activities and results, delivering enhanced metrics and presenting them to clients
- Defined and managed process improvements to support seamless AP and client interface operations
International Payments Analyst
General Electric (GE Corporate)
02.2013 - 04.2014
- Oversaw international payments and vendor support, implementing process enhancements for invoices and mailroom operations
- Earned recognition as a role model and received awards for inclusiveness and operational success
Education
U.S.C.S - Gestão Comercial E Servicos/Comercial & Serv Mgmt
Universidade Municipal De São Caetano Do Sul
02-2012
Skills
- Cross-Cultural Leadership
- Strategic Planning & Execution
- People leadership & Coaching
- Operational Excellence
- Strategic Communication
- People Leadership & Talent Development
- Data-Informed Strategy Development
- Change Management & Communication
- Client-Focused Resolution
- Adaptive Communication Skills
- Process Optimization Expertise
Training
- Green Belt – Trained & Tested
- Lean Program
- Designing Customer Experience Inside Out
- Coaching Influencing Skills
- Project Manager Fundamentals
Awards
- Gold Award, 2024, Global Award
- Growth Enterprise, 2023, Global Award
- Lean Heros, 2021, LEAN team
- Silver Incisive, 2021, Direct reports
- Diamond, 2019 & 2020, Global Award
- Encore, 2018, Billing
- Spotlight, 2018, Billing
- Spotlight, 2017, Cash Application
Languages
Portuguese
Native/ Bilingual
English
Full Professional
Spanish
Full Professional
Accomplishments
- Gold Award 2024 | Global Award
- Growth Enterprise 2023 | Global Award
- Lean Heros 2021 | LEAN team
- Silver Incisive 2021 | Direct reports
- Diamond 2019 & 2020 | Global Award (Highest annual award)
- Encore 2018 | Billing
- Spotlight 2018 | Billing
- Spotlight 2017 | Cash Application
Timeline
Global Operating Leader | AR, AP, and R2R (Interim)
Genpact
01.2024 - 04.2024
Global Program Leader | Senior AVP
Genpact LLC
11.2022 - 07.2024
Senior AVP – AR Global Strategy Leader
Genpact
04.2022 - 10.2022
AR Leader – Assistant Vice President
Genpact
12.2018 - 03.2022
Senior Billing Manager | Americas
General Electric (GE Corporate)
11.2017 - 12.2018
Cash Application Leader | LatAm
General Electric (GE Corporate)
08.2016 - 11.2017
Project Manager
General Electric (GE Corporate)
08.2015 - 07.2016
Buy-to-Pay Focal Point
General Electric (GE Corporate)
05.2014 - 08.2015
International Payments Analyst
General Electric (GE Corporate)
02.2013 - 04.2014
U.S.C.S - Gestão Comercial E Servicos/Comercial & Serv Mgmt
Universidade Municipal De São Caetano Do Sul
Similar Profiles
Lakshit GaurLakshit Gaur
SENIOR PRINCIPAL CONSULTANT at Genpact LLCSENIOR PRINCIPAL CONSULTANT at Genpact LLC
Shane OwensShane Owens
Security Lead – U.S. Operations at Genpact LLCSecurity Lead – U.S. Operations at Genpact LLC
Angelica TaylorAngelica Taylor
Human Resources – Leave Specialist at GENPACT LLCHuman Resources – Leave Specialist at GENPACT LLC
Pranay Kumar GadipalliPranay Kumar Gadipalli
Project Manager at Genpact LLCProject Manager at Genpact LLC
Erick GutierrezErick Gutierrez
Server at Lazy Days SouthServer at Lazy Days South