Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Raicelys Campos

Raicelys Campos

Miami,FL

Summary

Goal-oriented, bi-lingual in English and Spanish, computer literate, and self-motivated individual willing to learn and seeking an opportunity to join your staff.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

25
25
years of professional experience

Work History

Franchise Owner

I Heart Mac And Cheese Miami
01.2023 - 11.2024
  • Managed daily cash flow effectively while adhering to company guidelines on deposits, expenditures, account reconciliations.
  • Managed labor, inventory and overhead costs effectively to maintain business profitability.
  • Recruited and trained high-quality staff, resulting in increased customer satisfaction and loyalty.
  • Oversaw payroll, business planning and marketing for franchise operations.
  • Maintained a clean, safe environment for both customers and employees through regular inspections and adherence to health code regulations.
  • Interacted well with customers to build connections and nurture relationships.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Assisted in recruiting, hiring and training of team members.

Legal Assistant

Enmanuel Perez and Associates
05.2008 - 07.2019
  • Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.
  • Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
  • Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
  • Responded to client inquiries, providing accurate legal advice and offering assistance.
  • Gathered key information during initial client intake interviews that contributed significantly to the formulation of effective legal arguments.

Manager

Global Auto Finance
01.2002 - 04.2008
  • - Contacted customers to remind them that they monthly payment was near due or past due. Handle the collections department.
  • - Verify that customers acquired the proper amount of car insurance.
  • - Interviewed customers to verify that they qualified for loans.
  • - Everything that had to do with customer service.
  • Accomplished multiple tasks within established timeframes.

Assistant Manager

Global Auto Finance
01.2001 - 01.2002
  • - Performed managerial duties on Saturdays and Sundays.

Head Cashier

Miami Seaquarium
03.2000 - 01.2002
  • - Processed monetary transaction on a regular basis.
  • - Supervised other cashiers perform their duties.
  • - Assist teachers and students with the purchase of souvenirs during school field trips.

Education

Psychology in Child Assistance

Miami Dade College
12.2003

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Miami Senior High
06.2001

Skills

  • Bilingual English and Spanish
  • Staff hiring
  • Human resources
  • Multitasking
  • Staff training/development
  • Franchise relations
  • Operations management
  • Small business operations
  • Customer relations
  • Customer service
  • Goal setting

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Franchise Owner

I Heart Mac And Cheese Miami
01.2023 - 11.2024

Legal Assistant

Enmanuel Perez and Associates
05.2008 - 07.2019

Manager

Global Auto Finance
01.2002 - 04.2008

Assistant Manager

Global Auto Finance
01.2001 - 01.2002

Head Cashier

Miami Seaquarium
03.2000 - 01.2002

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Miami Senior High

Psychology in Child Assistance

Miami Dade College

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Raicelys Campos