Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rai'Chelle Bentley

Stockbridge,GA

Summary

Proven leader and skilled optician, I excelled at SVS Vision by enhancing customer satisfaction and streamlining operations. Leveraging expertise in optical measurements and a commitment to exceptional service, I drove significant improvements in client care and efficiency. My adeptness at frame adjustments and fostering team productivity underscored a results-driven approach, contributing to a professional and customer-centric environment. Well-versed in measuring patient facial features and frame distances in order to properly fit eyeglasses and maximize customer satisfaction. Good fashion sense and people skills make insightful and individualized frame recommendations. Keen to continue to develop expertise in the field in a challenging new role. Adept at managing eyewear stock, writing up orders and keeping smooth efficient patient flow. Knowledgeable about different types of insurance, manufacturer standards and fulfillment procedures. Highly organized, proactive and diligent with good multitasking and conflict-resolution abilities. Proficient eye care professional experienced in taking facial measurements, discussing lenses and submitting accurate work orders. Multitasks effectively to handle different needs of multiple clients with speed and accuracy. Excellent communication and conflict resolution skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Apprentice Optician

SVS Vision
04.2024 - Current
  • Assisted patients in selecting appropriate contact lens solutions, providing education on safe usage and proper storage techniques.
  • Assisted optometrists with patient eye exams, ensuring accurate measurements for prescription lenses.
  • Took measurements such as pupillary distance, ocular center and segment heights.
  • Made targeted suggested to patients based on facial parameters and stated preferences.
  • Strengthened customer relationships through timely communication about order status updates and appointment reminders.
  • Promoted store loyalty programs to encourage repeat business from satisfied customers seeking routine services or new eyewear purchases.
  • Improved customer satisfaction by providing personalized eyewear recommendations and fitting adjustments.
  • Built rapport with clients by taking the time to understand their unique visual needs and preferences for eyewear design or functionality.
  • Maintained full compliance with HIPAA standards by keeping patient information confidential and properly managed.
  • Developed expertise in various lens technologies, offering knowledgeable advice on anti-reflective coatings, progressive lenses, and more.
  • Updated display frames with newest styles.
  • Provided attentive follow-up care, addressing any concerns or adjustments needed for optimal eyewear comfort and effectiveness.
  • Read and filled prescriptions for eyeglasses and contact lenses.
  • Completed both warranty and non-warranty frame repairs for customers.
  • Educated clients on proper eyewear care and maintenance to extend the lifespan of their glasses or contact lenses.
  • Maintained an organized and up-to-date inventory of frames, lenses, and accessories for efficient customer service.
  • Streamlined appointment scheduling process through effective organization methods that maximized productivity within the clinic.
  • Collaborated with team members to create promotional materials for new products or seasonal sales events.
  • Enhanced workplace efficiency by cleaning and maintaining optical equipment, ensuring proper function for daily use.
  • Delivered exceptional customer service by skillfully addressing questions or concerns regarding insurance coverage related to vision care expenses.
  • Ensured a high level of accuracy in patient records through attentive data entry, supporting seamless communication between opticians, optometrists, and insurance providers.
  • Increased sales by presenting customers with a variety of frame styles and lens options tailored to their needs.
  • Contributed to a professional store environment by maintaining clean displays and organizing frame selections attractively.
  • Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
  • Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
  • Adjusted and repaired new and previously purchased frames to satisfy customer demands.
  • Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
  • Educated clients about how to adapt to, wear, and care for eyeglasses.
  • Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
  • Helped clients try on and select new frames and recommended lens options to meet specific needs.
  • Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
  • Aided in selection of eyeglass frames based on customer preferences.
  • Performed basic vision testing for new patients.

Supervisor

HoneyBaked Ham
11.2018 - 03.2024
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
  • Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
  • Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.
  • Increased customer retention rates by implementing customer feedback into actionable improvements.
  • Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
  • Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
  • Boosted team morale and performance, organizing regular training sessions and motivational meetings.
  • Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
  • Pioneered adoption of new technologies that streamlined tasks and enhanced productivity across team.
  • Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
  • Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Collected, arranged, and input information into database system.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Generated reports detailing findings and recommendations.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Frequently inspected production area to verify proper equipment operation.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Devised and implemented processes and procedures to streamline operations.
  • Observed packing operations to verify conformance to specifications.

Education

High School Diploma -

Woodland High School
Stockbridge, GA
05.2019

Skills

Customer Service

Optical Measurements

Adjusting Eyewear

Maintaining cleanliness

Eye Anatomy Knowledge

Optical dispensing

Scheduling appointments

Frame Selection

Frame adjustments

Multifocal lens fitting

Optical Equipment Operation

Optical Terminology

Insurance Billing

Timeline

Apprentice Optician

SVS Vision
04.2024 - Current

Supervisor

HoneyBaked Ham
11.2018 - 03.2024

High School Diploma -

Woodland High School

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Rai'Chelle Bentley