Raiden Flores
Fort Worth,TX
Summary
Proven leader in spa operations management at Cortiva Institute, adept at fostering client satisfaction and loyalty through exceptional service and advanced interpersonal skills. Increased revenue and client retention by implementing strategic growth initiatives and promoting teamwork. Skilled in budgeting, finance, and spa treatment knowledge, ensuring top-notch guest experiences and operational efficiency. Easygoing Spa Coordinator looking to tackle new responsibilities and build upon skills. Over 2 years of experience working in the beauty and spa industry. Adept at managing payroll and negotiating with suppliers. Solid knowledge of industry safety and health standards.
Overview
7
7
years of professional experience
Work History
Spa Coordinator
Cortiva Institute
12.2023 - Current
- Developed strong relationships with clients, leading to repeat business and referrals.
- Grew repeat client base through effective marketing and customer service.
- Assisted in maintaining accurate financial records by tracking transactions and supporting budget planning efforts.
- Resolved client concerns in a timely manner, fostering trust and loyalty among clientele.
- Handle client booking for students in the clinic settings and I also keep up with the hours needed for the required hours for licensing massage for the state of Texas.
- I also handled all purchases and sales for the Dermalogica. Making sure company and state policies always were met.
- Continuously updated knowledge of industry trends to ensure that the spa remained competitive in its offerings.
- Collaborated with spa therapists to ensure seamless delivery of treatments, resulting in positive client feedback.
- Fostered a positive work environment by promoting teamwork among staff members across various roles within the spa setting.
- Answered questions about spa, treatments offered and spa's amenities.
- Worked closely with management to develop and execute long-term growth strategies for the spa, contributing to increased revenue and client retention.
- Promoted spa services and fostered new business by organizing promotional events.
- Managed inventory effectively, minimizing waste while maintaining adequate supplies for daily operations.
- Trained new hires on company policies, procedures, and best practices, contributing to a well-prepared team of professionals.
- Managed front desk operations, ensuring efficient check-in/check-out processes for all clients.
- Streamlined appointment scheduling processes for improved efficiency and increased bookings.
- Recorded product sales into spa's weekly income report.
Spa Front Desk Receptionist
Legacy Salons & Day Spa
12.2022 - 11.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
Sales Associate (manager Trainee)
Dillards Department Store
06.2021 - 08.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Consistently ranked among the top-performing store locations due to exceptional staff management and sales performance.
- Trained personnel on policies, procedures and communications for in-person and telephone etiquette.
- Organized product displays to attract potential buyers and increase sales conversions.
- Developed client rapport for better customer satisfaction and repeat business.
Sales Associate
Victoria Secret
11.2019 - 07.2021
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to build rapport and loyalty.
Server/Restaurant Hostess
Jakes Burgers And Beer
06.2017 - 12.2018
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
High School Diploma -
Haltom High School
Haltom City, TX05.2014
Skills
- Customer Service
- Client satisfaction
- Health and safety
- Commitment to quality and service
- Organizational abilities
- Employee Relations
- Appointment Scheduling
- Client Relations
- Scheduling
- Guest Relations
- Staff Collaboration
- Customer Needs Assessment
- Training staff
- Advanced interpersonal skills
- Project Management
- Appointment Setting
- Account Management
- Budgeting and finance
- Upselling Services
- Knowledge of spa treatments
- Spa operations management
- Health and safety understanding
- Health and Safety Regulations
- Schedule Coordination
- Teamwork and Collaboration
- Problem-Solving
- Problem-solving abilities
- Time Management
- Multitasking
- Organizational Skills
- Excellent Communication
- Attention to Detail
- Adaptability and Flexibility
- Self Motivation
- Reliability
- Adaptability
- Professionalism
- Payment Collection
Timeline
Spa Coordinator
Cortiva Institute
12.2023 - Current
Spa Front Desk Receptionist
Legacy Salons & Day Spa
12.2022 - 11.2023
Sales Associate (manager Trainee)
Dillards Department Store
06.2021 - 08.2022
Sales Associate
Victoria Secret
11.2019 - 07.2021
Server/Restaurant Hostess
Jakes Burgers And Beer
06.2017 - 12.2018
High School Diploma -
Haltom High School
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