Raife Johnson-Hulse
Kuna,Idaho
Summary
Well qualified property manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
13
13
years of professional experience
Work History
Property Manager
PK Management
11.2022 - Current
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Assistant Property Manager
Pk Management Group
10.2021 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Kept accurate records of all resident and tenant correspondence.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Processed security deposit refunds.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Escalated major issues to property manager for immediate remediation.
Maintenance Manager
Pk Management Group
10.2019 - 10.2021
- Supervised employee performance, preventive maintenance and safety.
- Planned scheduled maintenance outages as part of preventive maintenance program.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Procured pricing information from various vendors to support cost-effective purchasing.
- Delegated tasks to carefully selected employees in alignment with resource management goals.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Provided guidance to management regarding project bids for onsite improvements.
- Rolled out improved training programs for maintenance employees.
Aircraft Maintenance Technician
Skyline Aircraft Maintenance
09.2015 - 09.2019
- Removed components such as landing gear, engines and flight control.
- Maintained repair logs to document all corrective and preventive aircraft maintenance.
- Operated power tools, gauges and testing equipment to adjust, repair and replace faulty components in aircrafts.
- Performed scheduled and unscheduled inspections to check flight readiness of aircraft.
- Diagnosed faults and developed resolution plans.
- Analyzed engineering drawings and schematics to troubleshoot systems and diagnose solutions.
- Maintained, repaired and rebuilt aircraft structures and fuel, electrical and oxygen systems.
- Lubricated shafts, bearings and gears to maintain optimal performance.
Service Manager
Dalco Pressure Washers Inc.
03.2013 - 03.2015
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
Chief Operations Manager
Power Wash Plus LLC.
02.2011 - 03.2013
- Provided leadership for continual management and employee training initiatives.
- Oversaw staff and sub-contractor performance review assessments.
- Managed employee-related issues encompassing labor, turnover and diversity.
- Prepared documents for internal and external audits.
- Oversaw workforce management planning, volume predictions and capacity planning.
- Optimized costs to contribute to productivity, cost development and proficiency of central fulfillment operations.
- Procured contracting arrangements with sub-contractors and service providers.
Education
Bachelor of Science - Criminal Justice
Boise State University
Boise, ID05.2022
Certificate - Applied Leadership
Boise State University
Boise, ID05.2022
Cerificate - Bussiness
Boise State University
Boise, ID05.2022
Associate of Arts - Criminal Justice
College of Western Idaho
Nampa, ID05.2019
Cerificate - Electronic Operations And Warfare
USN AW A1
Pensacola, FL03.2004
Certificate - Water Survival
Aircrew Canidate School
Pensacola, FL10.2003
High School Diploma -
Vallivue High School
Caldwell, ID06.2003
Skills
- Monthly Fee and Payment Collection
- Violation Resolution
- Rent Collection
- Application Process Proficiency
- Telephone Etiquette
- Property Service Contract Administration
- Tenant Screening
- Business Processes and Procedures
- Housing Regulations
- Complaints Investigation
- Maintenance Oversight
Timeline
Property Manager
PK Management
11.2022 - Current
Assistant Property Manager
Pk Management Group
10.2021 - Current
Maintenance Manager
Pk Management Group
10.2019 - 10.2021
Aircraft Maintenance Technician
Skyline Aircraft Maintenance
09.2015 - 09.2019
Service Manager
Dalco Pressure Washers Inc.
03.2013 - 03.2015
Chief Operations Manager
Power Wash Plus LLC.
02.2011 - 03.2013
Bachelor of Science - Criminal Justice
Boise State University
Certificate - Applied Leadership
Boise State University
Cerificate - Bussiness
Boise State University
Associate of Arts - Criminal Justice
College of Western Idaho
Cerificate - Electronic Operations And Warfare
USN AW A1
Certificate - Water Survival
Aircrew Canidate School
High School Diploma -
Vallivue High School