RAIGAN BURGETT

MANAGER

SMYRSON AND SONS ENT

LUBBOCK, TX

09.2014 - 09.2016

Managed daily operations to ensure smooth workflow and team efficiency.
Coordinated staff schedules and assigned tasks based on project needs.
Oversaw inventory management to maintain optimal stock levels.
Implemented process improvements to enhance operational performance.
Communicated with team members to resolve issues and improve collaboration.
Enforced customer service standards and resolved customer problems to uphold quality service.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Trained employees on additional job positions to maintain coverage of roles.
Provided leadership during times of organizational change or crisis situations.
Assigned tasks to associates to fit skill levels and maximize team performance.
Developed and implemented strategies to increase customer satisfaction and loyalty.
Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Ensured compliance with all applicable laws, regulations, industry standards.
Recruited and hired qualified candidates to fill open positions.
Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Analyzed customer feedback data to develop action plans for improving services offered.
Resolved conflicts between employees by providing guidance on company policies and procedures.
Created monthly reports for senior management summarizing operational performance metrics.
Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Managed inventory levels to meet demand without overstocking, reducing waste.