Raigan OGrady
Tempe
Summary
Effective communicator via verbal, written, and over the phone contact.
Personable and reliable with positive, upbeat attitude. Knowledgeable about golf course operations and able to handle equipment maintenance and customer service tasks efficiently. Committed to enhancing guest experiences and ensuring smooth daily operations.
Strong ability to manage high stress situations and find resolutions.
Overview
2
2
years of professional experience
Work History
Outside Service Staff Member
Lone Tree Golf Club
11.2023 - 07.2025
- Provided exceptional customer service to enhance guest experiences and satisfaction levels.
- Maintained cleanliness and organization of outdoor facilities, ensuring a welcoming environment for members and visitors.
- Assisted with golf cart maintenance, conducting regular inspections and addressing minor repairs as needed.
- Coordinated event setups, including arranging seating and equipment for tournaments and special occasions.
- Delivered accurate information about club amenities, facilities, events, and promotions to both members and public players alike.
Restaurant Hostess
Hash Kitchen
06.2023 - 03.2025
- Greeted and seated guests, ensuring a welcoming atmosphere for all patrons.
- Managed reservation systems, optimizing table turnover and guest flow.
- Assisted in training new staff on customer service standards and operational procedures.
- Coordinated with kitchen and wait staff to enhance dining experience efficiency.
- Addressed guest inquiries and concerns promptly, improving satisfaction levels.
Education
High School Diploma -
Arizona State University
Tempe, AZ05-2029
Skills
- Customer service
- Event coordination
- Table management
- Guest relations
- Communication skills
- Problem resolution
- Team collaboration
- Golf cart inspections
- Minor repairs
- Attention to detail
- Time management
- Cleanliness standards
- Product knowledge
Languages
English
Full Professional
Spanish
Limited Working
Interests
- Getting involved in local advocacy groups to promote positive change in the community
- Volunteer Travel
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Volunteering
- Backpacking and Hiking
- Gym Workouts
- Cooking
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- Reading
- Interior Design
Timeline
Outside Service Staff Member
Lone Tree Golf Club
11.2023 - 07.2025
Restaurant Hostess
Hash Kitchen
06.2023 - 03.2025
High School Diploma -
Arizona State University