Raigan Smith
West Palm Beach,FL
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
5
5
years of professional experience
Work History
Technical Service Representative
Ivox Solutions
01.2023 - Current
- Enhanced customer satisfaction by providing timely and effective technical support to clients.
- Resolved complex technical issues for improved system performance and user experience.
- Streamlined communication between the technical team and clients, ensuring seamless service delivery.
- Maintained detailed records of all client interactions within the company''s CRM system, ensuring accurate tracking of case history, resolutions, and follow-up actions.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Senior Administrative Assistant
Aspirion Health Resources
01.2020 - 12.2021
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Established administrative work procedures to track staff's daily tasks.
- Volunteered to help with special projects of varying degrees of complexity.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Receptionist
Palm Beach Academy Of Health And Beauty
04.2019 - 02.2020
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Responded to inquiries from callers seeking information.
Education
Associate degree - English
Miami Dade College
08.2024
Skills
- Support Ticket Triage
- Technical Troubleshooting
- Customer Service
- Call Center Operations
- Package Routing
- Scheduling Services
- Reception Management
- Supervising Staff
- Vendor Relations Management
- Effective Problem Solving
- Social Media Management
- Clerical Support
- Bookkeeping
- Data Inputting
Timeline
Technical Service Representative
Ivox Solutions
01.2023 - Current
Senior Administrative Assistant
Aspirion Health Resources
01.2020 - 12.2021
Receptionist
Palm Beach Academy Of Health And Beauty
04.2019 - 02.2020
Associate degree - English
Miami Dade College
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