Raigan White
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Cruise Specialist
Norwegian Cruise Line
03.2022 - 04.2023
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- Generated travel-related reports for clients to facilitate decision-making.
- Communicated benefits and information regarding international travel insurance with clients and obtained best rates.
- Monitored currency exchange rates and advised customers on best time to purchase foreign currency.
- Administered customer surveys to measure satisfaction with services and better understand desires and expectations.
Claims Intake Specialist
Blue Cross And Blue Shield Of South Carolina
11.2021 - 03.2022
- Utilized specialized software to process incoming claims, enter data and generate reports.
- Managed workload and priorities to meet claims processing meet deadlines.
- Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
- Collaborated with claims department and industry anti-fraud organizations to resolve claims.
- Identified and reported potential fraud or abuse related to claims to protect system's integrity.
- Assisted in onboarding of new claims processors to familiarize with company procedures, policies and processes.
- Responded to customer inquiries, providing detailed explanations of insurance policies and claims processes.
- Followed up with customers on unresolved issues.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Processed and recorded new policies and claims.
- Calculated adjustments, premiums and refunds.
- Collected premiums and issued accurate receipts.
- Communicated verification and authorization status updates with claims department to facilitate decision-making for patient admissions and insurance coverage.
WFH Claims Adjudicator
Unemployment Office Of Az
07.2021 - 11.2021
- Evaluated, investigated and negotiated settlements on new and pending claims to determine liability.
- Applied fundamental liability concepts, practices and procedures of state or federal laws and requirements.
- Managed claims, subrogation, liability reserve setting, negotiating and liability litigation support.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Researched claims and incident information to deliver solutions and resolve problems.
- Reviewed and analyzed suspicious and potentially fraudulent unemployment claims.
- Analyzed information gathered by investigation and reported findings and recommendations.
WFH Claims Specialist
Unemployment Office Of Sc
10.2020 - 07.2021
- Reviewed unemployed claims documents to verify required information and secure any missing data for settlements.
- Collaborated with legal counsel to make organizational claims decisions aligning with governing laws.
- Checked documentation for accuracy and validity on updated systems.
- Maintained confidentiality of patient finances, records, and health statuses.
- Followed up with customers on unresolved issues.
- Monitored compliance with regulations and industry best practices to promote fair and proper treatment for insured customers.
- Performed administrative duties by verifying documentation, researching facts and contacting other parties involved to determine fault percentages and minimize potential losses.
- Understood requirements for disputes, gathered evidence to support claims and prepared customer cases to handle appeals.
- Conducted full claim investigations and reported updates and legal actions.
- Escalated files with significant indemnity exposure to supervisor for further investigation.
- Provided advice to customers regarding claims, rights and unemployment processes to prevent disputes.
Program Assistant/Transport Driver
Active DaySenior Care
07.2020 - 10.2020
- Assisted with planning and coordinating day-to-day and special program activities.
- Managed both digital and physical filing systems and retrieved documents as required.
- Prepared clearly written and formatted documents and reports.
- Created and updated records and files to maintain document compliance.
- Conducted research to assist with routine tasks and special projects.
- Coordinated and communicated with external stakeholders to support program objectives.
- Managed effective program outreach plans with strategic use of speakers and tours to enhance community engagement and increase participant numbers.
- Offered technical support and troubleshot issues to enhance office productivity.
- Enforced compliance with regulatory standards to safeguard company assets.
- Completed daily logs for management review.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Trained and supervised employees on office policies and procedures.
- Ordered and distributed office supplies while adhering to fixed office budget.
- Proofread and edited documents for accuracy and grammar.
Banking Customer Service Representative
SYKES
12.2018 - 05.2020
- Processed various transactions with accuracy and according to bank standards and legal requirements.
- Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
- Strengthened customer relationships by upholding strict standards and delivering fast, friendly customer service.
- Educated customers about available services, products and bank resources.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Investigated and resolved accounting, service and delivery concerns.
- Cross-trained and backed up other customer service managers.
- Trained new personnel regarding company operations, policies and services.
Technology Sales Specialist
Staples
04.2018 - 11.2018
- Collaborated with customers and asked questions to assess needs and budgets.
- Recommended technical services and explained features and costs to help customers make educated buying decisions.
- Drove team revenue totals by bringing in top sales numbers.
- Generated and executed sales plans in existing customer base to meet profit increase goals.
- Cultivated and maintained strong relationships with customers to ensure a positive customer experience.
- Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.
- Presented technical presentations to clients to explain product features and benefits.
- Assisted customers in troubleshooting product issues and provided timely technical support.
- Attended product-related technical shows and other activities to represent company products and services.
- Developed robust pipeline of sales opportunities by maintaining accurate information in CRM.
Lead Floor Associate
Goodwill Inc
07.2017 - 04.2018
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Answered questions about store policies and addressed customer concerns.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Located merchandise across various stores to address customer needs.
- Maintained excellent communication, cleanliness, and safety standards on work sites and projects, boosting customer satisfaction ratings 100%
Education
BBA - Business Administration And Management
Central Carolina Technical College
Sumter, SC05.2024
No Degree - Real Estate Development
David Lloyd School Of RealEstate
Sumter02.2021
High School Diploma -
Sumter High School
Sumter, SC06.2016
Skills
- CRM Software
- Microsoft Word
- Brand Representation
- Document Control
- Report Analysis
- Strong Interpersonal Skills
- Office Administration
- Safety Regulations
- Manage Programs
- Independent Worker
- Excellent Communication Skills
- Insurance Processing
- Database Monitoring
- QuickBooks Proficiency
- Grammar Understanding
- Legal Administrative Support
- Advanced MS Office Suite Knowledge
- Medical Billing
- Order Processing
- Sorting and Labeling
- Expense Reporting
- Data Entry
- Data Integrity
- Email Communication
- Report Development
- Java Full Stack
- Microsoft Windows and Office
- Service Desk Team Management
- Technical Documents Comprehension
- Technical Issues Analysis
- Resolve Technical Problems
- Windows 10
- Troubleshoot Malfunctions
- Apex Code
- Programming Skills
- Business and Technical Analysis
- Salesforcecom Development
- Case Generators
- Sales Dedication
- Property Photography
- Broker Transactions
- Mobile Devices and Laptop Computers
- Document Organization
- Negotiate Sales
- Property Listing
- Real Estate Practices
- Salesforce Software
- Accounting and Bookkeeping
- Home Tours
- Client Information Databases
- Microsoft Office
- Escrow Processes
- Coordinate Closings
- Mortgage Options
- Networking and Business Development
- Office Support
- State Real Estate Law
Timeline
Cruise Specialist
Norwegian Cruise Line
03.2022 - 04.2023
Claims Intake Specialist
Blue Cross And Blue Shield Of South Carolina
11.2021 - 03.2022
WFH Claims Adjudicator
Unemployment Office Of Az
07.2021 - 11.2021
WFH Claims Specialist
Unemployment Office Of Sc
10.2020 - 07.2021
Program Assistant/Transport Driver
Active DaySenior Care
07.2020 - 10.2020
Banking Customer Service Representative
SYKES
12.2018 - 05.2020
Technology Sales Specialist
Staples
04.2018 - 11.2018
Lead Floor Associate
Goodwill Inc
07.2017 - 04.2018
BBA - Business Administration And Management
Central Carolina Technical College
No Degree - Real Estate Development
David Lloyd School Of RealEstate
High School Diploma -
Sumter High School
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