Summary
Overview
Work History
Education
Skills
Certification
Professional Registrations
Timeline
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Raihan Jamil

Cheektowaga,NY

Summary

US Green Card holder and Canadian citizen with over 15 years of broad-based experience in Cybersecurity, IT, and Networking. Currently serving as a Cyber Security Engineer at the Niagara Frontier Transit Authority (NFTA), leading enterprise-level security initiatives across multi-modal public transportation systems. Skilled in vulnerability management (internal and external assets), patch management, network hardening, incident detection and response (IDR), cyber threat intelligence and report analysis, cybersecurity frameworks (NIST, ISO 27001), SIEM administration, and IT/OT asset management. Demonstrates strong leadership in managing IT teams, fostering cross-functional collaboration, and delivering complex security solutions. Proven ability to communicate technical concepts effectively to executive stakeholders and simplify cybersecurity topics for broad audiences.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Cybersecurity Engineer, NFTA

Stellar Services, Inc.
Buffalo, NY
07.2023 - Current
  • Serving onsite at the Niagara Frontier Transit Authority (NFTA), Western New York’s largest multi-modal public transportation provider, managing cybersecurity for bus, rail, and airport operations.
  • Leading the development and implementation of the NFTA’s Information Security Plan (ISP), aligned with industry best practices.
  • Conducting cyber threat report analysis using multiple trusted sources, including CISA, NYSIC, A-ISAC, and ST-ISAC, to provide actionable intelligence and inform defensive strategies.
  • Scanning and remediating external-facing vulnerabilities on NFTA’s public assets to reduce the attack surface.
  • Investigating, analyzing, and documenting the NFTA’s Main Distribution Frame (MDF) and Independent Distribution Frame (IDF), building a comprehensive understanding of network and systems architecture.
  • Proactively hardening the network and connected IT/OT devices through collaboration with internal NFTA teams and Stellar Services engineers.
  • Responding to and addressing alerts and notifications generated by the NFTA’s 24/7/365 Security Operations Center (SOC), in partnership with AgileBlue.
  • Managing and maintaining security awareness training for NFTA employees using KnowBe4 modules, ensuring ongoing compliance and fostering a culture of security.
  • Producing weekly cybersecurity reports and risk updates for higher management and executive leadership.
  • Coordinating and assisting with cybersecurity engagements involving 20+ third-party vendors, as well as internal and external stakeholders on a regular basis.
  • Collaborating on the application of security patches and updates across workstations, servers, and ICS/OT systems to maintain optimal protection.
  • Leveraging a robust cybersecurity toolset, including ManageEngine, Trend Micro (Email Security, Trend Vision One), NetBox, Palo Alto, Qualys, Elastic, Splunk, and more.

Team Lead

Bizart IT Solutions Inc.
Canada
01.2019 - Current
  • Manage a group of 10 Support engineers and act as a point of escalation
  • Conduct weekly O3s (One-on-One) meetings and provide feedback to the analysts
  • Provide supervision to ensure best practices and compliance with policies and procedures
  • Assist in creating a blueprinting structure used to discover and define the business needs of clients
  • Oversee systems maintenance, understanding reporting, proactively reviewing data, and prepping clean up, following up on timesheets, and working with colleagues working remotely.

Information and Technology Analyst

University of Alberta
Canada
01.2014 - 06.2023
  • Perform network, software, and hardware troubleshooting to ensure all systems were operating optimally
  • Support nine faculties with approximately two thousand users
  • Create and update IT support documentation and user guides leading to a 15% decrease in tickets
  • Closed 400+ of tickets in the last quarter (January - April) and rewarded with an increment in pay
  • Enhance support processes and procedures resulting in a 94% end-user satisfaction rate
  • Spearheaded hardware and software upgrade rollouts
  • Effectively prioritize and execute tasks in a high-pressure environment and meet deadlines
  • Provided the best service by responding promptly to service requests and meeting service level agreements (SLA) for ticket resolution
  • Maintained and improved knowledge of current technology, software, and hardware in use by the faculty
  • Tools: ServiceNow | OTRS | Netman | Desktop Authority | Bomgar | Lansweeper

System Analyst

Edmonton Islamic Academy
Canada
01.2020 - 11.2021
  • Managed School Infrastructure – Windows Server (2008, 2012, 2016 and 2019) administration, VMware
  • Administered G-Suite, Google Platform, Google Admin, Google Classroom, Meet, Zoom, GoToMeeting, AD User Database, and VoIP Telephones
  • Supported and maintained Local Networks, Wide Area Network, Wi-Fi Infrastructure (CISCO, HP and Aruba Switch and Routers)
  • Managed school cybersecurity and firewall
  • Supported PowerSchool, Library, QuickBooks server, Azzier CMMS Asset and Maintenance management system and building security management system
  • Managed and supported VMware virtualization, DHCP server, Print Server, DNS Server, AD Domain, File Server and PowerSchool Server
  • Successfully transitioned Follett Library system to Insignia Integrated Library System as Project Manager
  • Facilitated implementation and transition to Google Mail and Google for Education on campus.

Technical Analyst

Alberta Health Services (AHS)
Canada
08.2012 - 01.2014
  • Supported a variety of IT technology including desktop hardware/software, operating systems, applications, network, and peripheral
  • Assisted in administering hardware architecture and infrastructure for external clients and staff in hospital
  • Provided technical services and IT Project Management Planning (using ITIL best practices) to client
  • Provided resolution or circumvention for user product-related problems.

Assistant Network Engineer

University Grants Commission
Bangladesh
01.2007 - 04.2012
  • Instructor for courses: Data Communication, Operating Systems, Digital logic, Computer Networks, Management Information Systems, etc
  • Managed the University of Grants Commission LAN by designing and planning, setting up, maintaining, and expanding the University Grants Commission LAN
  • Assisted with configuring firewall security settings to access permission groups for individuals and setup provisions for incoming data.

RF Engineer

Huawei Technology Co. Ltd.
Bangladesh
05.2006 - 01.2007
  • Managed Radio Network Planning & Optimization of cables all throughout Bangladesh
  • Coordinated test procedure development, test station development and data reduction software
  • Evaluated data related to test results and worked with the team to implement changes to meet requirements.

Education

Master of Engineering in Engineering Management -

University of Alberta
Alberta, Canada
05-2023

Master of Arts in Communication and Technology -

University of Alberta
11.2014

Master of Engineering in Advanced Engineering Management -

Bangladesh University of Engineering & Technology
08.2008

B.Sc. Engineering in Computer Science & Engineering -

Chittagong University of Engineering & Technology
12.2005

Skills

  • Experience working in Information Technology (IT), Cyber Security, Computer Networking, and Telecommunications fields
  • Campaign Performance Tracking
  • Stakeholder Communication
  • Customer Communication
  • Project Management
  • Product Management
  • User Acceptance Testing
  • Staff Training and Development
  • Business Analysis
  • Technical Support
  • Experience with Service Desk ticketing and incident management systems
  • ISO 9001, ISO 27001 standardization and Integration
  • Experience supporting network switching and routing products
  • Experience creating, editing, or reviewing knowledge base articles and reports for the managers

Certification

  • Security+
  • AWS cloud practitioner
  • Qualys Patch Management
  • CCNA certification
  • CCNP (Switching)
  • Managing large IT project
  • Introduction to Big Data
  • Jira Fundamentals Badge - Atlassian
  • Slack Basics - Slack
  • Confluence Fundamentals Badge – Atlassian
  • Internet Accessible Systems- CISA

Professional Registrations

  • The Institution of Engineers, Bangladesh (IEB), Lifetime member
  • APEGA (Association of Professional Engineers and Geoscientists of Alberta), MIT applicant
  • University of Alberta, Alumni
  • IIBA (International Institute of Business Analysis), Member

Timeline

Cybersecurity Engineer, NFTA

Stellar Services, Inc.
07.2023 - Current

System Analyst

Edmonton Islamic Academy
01.2020 - 11.2021

Team Lead

Bizart IT Solutions Inc.
01.2019 - Current

Information and Technology Analyst

University of Alberta
01.2014 - 06.2023

Technical Analyst

Alberta Health Services (AHS)
08.2012 - 01.2014

Assistant Network Engineer

University Grants Commission
01.2007 - 04.2012

RF Engineer

Huawei Technology Co. Ltd.
05.2006 - 01.2007

Master of Engineering in Engineering Management -

University of Alberta

Master of Arts in Communication and Technology -

University of Alberta

Master of Engineering in Advanced Engineering Management -

Bangladesh University of Engineering & Technology

B.Sc. Engineering in Computer Science & Engineering -

Chittagong University of Engineering & Technology

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