Raihana Nuhu
Windermere
Summary
Registered Nurse with over 14+ years of experience in nursing leadership, case management, and professional development. Proven track record in enhancing patient outcomes and mentoring nursing staff, while ensuring compliance with Medicare and Medicaid regulations. Exceptional communicator, dedicated to fostering professional development, and driving service line growth.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Professional Development Practitioner
Orlando Health Dr Phillips hospital
Orlando
02.2024 - Current
- Providing Education and Training: This includes designing and delivering educational programs and training sessions for nursing staff, improving competency.
- This include orientation for new hires, ongoing education on new procedures or technologies, and skills development workshops.
- Mentoring and Coaching: serving as a mentor and coach for nursing staff, providing guidance, and feedback, increasing retention by 15%.
- Facilitating Professional Development Opportunities: helping to facilitate opportunities for nursing staff to further their professional development.
- This include identifying relevant conferences, workshops, or continuing education courses, as well as supporting staff in pursuing certifications or advanced degrees
- Promoting Evidence-Based Practice: playing a key role in promoting evidence-based practice among nursing staff.
- Assessing Competencies and Performance: assessing competencies and performance of nursing staff through skills assessments, competency evaluations, and performance reviews
Acute Care Registered Nurse
Orlando Health Dr Phillips hospital
Orlando
05.2023 - 02.2024
- Provided direct patient care in an acute care setting, including assessment of patient status, administering medications and treatments, and monitoring vital signs.
- Collaborated with interdisciplinary healthcare professionals to create, implement and adapt individualized care plans.
- Provided emotional support to patients and families during difficult times.
Nurse Assessor
White Glove Place -Maximus NYIA
07.2022 - 10.2023
- Conducting initial UAS assessments with 2-3 patients per day via telehealth web conferencing within required turnaround time.
- Using independent clinical judgment to make defensible assessment decisions which helped 85% of the patient population obtain appropriate community health services.
Quality Manager/Telehealth Nurse
Royal Care NYC/ Emerest Connect
Brooklyn
01.2020 - 03.2023
- Review of Uniform Assessment System (UAS-NY) assessments completed by nurses.
- Provided training, education, and review of the Uniform Assessment System (UAS-NY) to 10 nurses.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Monitored 100-150 patients in the Health Recovery Solutions system and Claris enhancing quality patient care.
- Managed internal audit program, identifying non-conformances and leading corrective action plans.
Director of Nursing
Amerivita Home Care
Winter Garden
08.2019 - 11.2019
- Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
- Implemented strategies for improving patient satisfaction scores in the nursing department on an ongoing basis.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Reviewed incident reports submitted by nurses related to any adverse events that occurred during their shift.
- Created reports summarizing patient outcomes based on data collected from various sources.
Clinical Program Manager
Visiting Nurse Service of NY
Brooklyn
08.2019 - 11.2019
- Administered financial operations and handled budget development, expenditure authorization, accounting and financial reporting.
- Monitored program performance metrics and developed corrective action plans when needed, leading to a 25% decline in the hospital readmission rate for high-risk patients.
- Evaluated quality index scores and key performance indicators to identify opportunities for improvement.
- Hired and managed a team of four nurse educators, responsible for training staff on the health coaching program.
RN Case Manager
Healthfirst
Manhattan
03.2018 - 12.2018
- Coordinated member Medicaid and Medicare benefits telephonically for 130 members.
- Collaborated with physicians, nurses, and other healthcare professionals to ensure optimal patient outcomes.
- Ensured compliance with regulatory standards concerning utilization review, ethical decision making and legal aspects of case management practice.
Clinical Services Director
Centerlight PACE
Brooklyn
09.2016 - 03.2018
- Oversaw the day-to-day operations of a PACE center, including a staff of 80, which included interdisciplinary team managers, social workers, community health nurses, physical therapists, occupational therapists, therapeutic recreational therapists, nutritional therapists, and home service managers.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Developed and implemented clinical policies and procedures to ensure compliance with federal, state, and local regulations.
- Participated in budgeting process by providing input on resource allocation decisions.
- Partnered with the nurse manager to raise standards of practice by monitoring, analyzing, and correcting staff performance, which increased patient response by 50%.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
- Recruited, hired and trained new medical and facility staff.
- Reported Level II incidents to CMS and presented Level II cases to CMS during CMS calls.
RN Nurse Assessor
Maximus/Bayview Consultants
Manhattan
04.2016 - 09.2016
- Conducted initial UAS-NY assessments, adhering to NYS DOH regulatory standards for enrollment in managed long-term care programs.
- Reviewed medical and other pertinent documentation to determine the level and kind of home care required, educating prospective consumers on services available to them through managed long-term programs.
RN Care Manager
Village Care Max
Manhattan
12.2012 - 12.2015
- Conducted initial UAS-NY assessments, adhering to NYS DOH regulatory standards for enrollment in managed long-term care programs.
- Educated prospective consumers on services available to them through managed long-term programs for active members to determine service needs and continued eligibility in the MLTC or FIDA programs.
- Provided telephonic case management through assessment, planning, implementation, coordination, monitoring, and evaluation to ensure members receive the services and support required to meet psychosocial, educational, and health care needs for enrolled members.
- Educated patients and families on health care needs, conditions, and options.
RN Care Manager
Hebrew Hospital Home Choices
Bronx
02.2012 - 12.2012
- Coordinated care and generated plans of care for chronically ill clients, which include making necessary referrals such as physical therapy, social worker referrals, nutrition, speech therapy, dental, optometry, podiatry, audiology, etc., via telecommute.
- Coordinated with healthcare team to establish, enact and evaluate patient care plans.
- Maintained thorough, accurate and confidential documentation in electronic medical records.
RN Supervisor
Jacob Nursing
Brooklyn
10.2010 - 02.2012
- Coordinated staffing schedules to meet patient needs while adhering to budgetary constraints.
- Actively listened to concerns from both patients and staff members regarding issues related to patient care.
- Reviewed and completed admission and discharge assessments.
- Assisted with onboarding of new nurses by providing orientation materials and training sessions.
- Responded promptly to inquiries from physicians or other healthcare providers regarding changes in medication orders or treatments.
RN Intern
Kings County Hospital
Brooklyn
06.2008 - 12.2010
- Performed admissions for new patients in the ER, Telemetry unit, Labor and Delivery, Pediatric, and Maternal health units.
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
Education
Bachelor of Science - Nursing
Chamberlain University
Chicago, IL10.2024
Associates in Applied Sciences - Nursing
New York City College of Technology
Brooklyn05.2010
Skills
- Medicare and Medicaid regulations
- ICD-10 coding
- Service line growth
- Patient relationship management
- Interdisciplinary collaboration
- Teaching and mentoring
- Employee performance evaluations
- Interdisciplinary team coordination
- Excellent Communication Skills
- Clinical leadership
- Shift scheduling
- Clinical quality improvement
- Compliance with regulatory guidelines
Accomplishments
- Nurse Excellence Award
Certification
- Certified Leadership Coach, Speaker and Trainer
References
References available upon request.
Timeline
Professional Development Practitioner
Orlando Health Dr Phillips hospital
02.2024 - Current
Acute Care Registered Nurse
Orlando Health Dr Phillips hospital
05.2023 - 02.2024
Nurse Assessor
White Glove Place -Maximus NYIA
07.2022 - 10.2023
Quality Manager/Telehealth Nurse
Royal Care NYC/ Emerest Connect
01.2020 - 03.2023
Director of Nursing
Amerivita Home Care
08.2019 - 11.2019
Clinical Program Manager
Visiting Nurse Service of NY
08.2019 - 11.2019
RN Case Manager
Healthfirst
03.2018 - 12.2018
Clinical Services Director
Centerlight PACE
09.2016 - 03.2018
RN Nurse Assessor
Maximus/Bayview Consultants
04.2016 - 09.2016
RN Care Manager
Village Care Max
12.2012 - 12.2015
RN Care Manager
Hebrew Hospital Home Choices
02.2012 - 12.2012
RN Supervisor
Jacob Nursing
10.2010 - 02.2012
RN Intern
Kings County Hospital
06.2008 - 12.2010
Bachelor of Science - Nursing
Chamberlain University
Associates in Applied Sciences - Nursing
New York City College of Technology
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