Summary
Overview
Work History
Education
Skills
Timeline
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Raihana Salonga

Hoffman Estates,IL

Summary

Dynamic accounting professional with extensive experience at MY E.S CONSULTANT, excelling in accounts payable and payroll administration. Proven track record in enhancing financial reporting accuracy and resolving discrepancies. Adept at conflict resolution and effective communication, fostering strong client relationships while driving operational efficiency. Committed to delivering exceptional results in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Accounting Clerk

MY E.S CONSULTANT
08.2023 - Current
  • Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
  • Maintained accounting records utilizing in-house and client systems.
  • Input high volume of monthly invoices with consistent accuracy.
  • Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments.
  • Managed accounts payable and receivables and payroll.
  • Assisted in payroll processing tasks such as timesheet validation, overtime calculation, benefits administration, and tax deductions.
  • Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.
  • Collaborated with other accounting clerks to maintain a cohesive and supportive work environment, fostering knowledge sharing and continuous improvement efforts.
  • Supported audit preparations through meticulous documentation review and prompt response to auditor inquiries.
  • Enhanced financial reporting accuracy by conducting thorough account reconciliations and resolving discrepancies promptly.
  • Identified and resolved internal accounting variances, promoting data accuracy.
  • Improved cash flow management with diligent monitoring of incoming payments and timely collections followups.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Matched purchase orders with invoices and recorded necessary information.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Inspected account books and recorded transactions.

Customer Service Representative

Alpha Phlebotomy
06.2022 - 08.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Business Implementation Manager

Azova Health
06.2018 - 10.2021
  • Led cross-functional teams to successfully implement key projects, achieving strategic business objectives.
  • Analyzed data trends to pinpoint areas for improvement in both internal operations and external customer experience.
  • Managed vendor relationships to negotiate contracts, ensuring cost-effective procurement of products and services.
  • Ensured regulatory compliance by staying up-to-date with industry standards and incorporating them into company policies/procedures where necessary.
  • Reduced operational costs by optimizing resource allocation and workflow management.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Education

Bachelor Of Science - Information And Communication Technology

Don Mariano Memorial States University
San Fernando, Philippines

Skills

  • Accounts payable
  • Accounts receivable
  • Payroll administration
  • Invoice processing
  • Financial reporting
  • Month-end closing
  • Data entry
  • Customer service
  • Conflict resolution
  • Time management
  • Attention to detail
  • Problem solving
  • Effective communication
  • Clerical support
  • Administrative support
  • Recordkeeping
  • Bookkeeping

Timeline

Accounting Clerk

MY E.S CONSULTANT
08.2023 - Current

Customer Service Representative

Alpha Phlebotomy
06.2022 - 08.2023

Business Implementation Manager

Azova Health
06.2018 - 10.2021

Bachelor Of Science - Information And Communication Technology

Don Mariano Memorial States University

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Raihana Salonga