Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Raileigh Gaydos

San Antonio,TX

Summary

Customer Service Representative with 4 years of experience in conflict resolution and strategic decision-making. Demonstrates exceptional interpersonal communication, effectively translating complex concepts for diverse audiences. Known for fostering a collaborative environment, ensuring customer satisfaction through empathetic problem-solving and proactive action.

Overview

5
5
years of professional experience

Work History

Freight Team Associate

Home Depot
11.2022 - Current
  • Train new employees in freight handling and safety protocols, ensuring team efficiency and safety
  • Enhanced team productivity through comprehensive training programs
  • Implemented safety protocols, reducing workplace incidents
  • Increased operational efficiency through effective training and safety measures
  • Ensured compliance with safety standards, minimizing risks and improving workplace safety.

Night Shift Supervisor

Braum's Inc
10.2020 - 03.2022
  • Managed night shift schedules, ensuring optimal staffing and smooth operations
  • Analyzed performance reports to identify gaps, leading to operational improvements
  • Resolved staff conflicts professionally, fostering a collaborative work environment
  • Monitored inventory and adjusted schedules to meet production and supply needs.

Education

Associate Of Applied Science - Computer Science

San Antonio College
San Antonio, TX

Skills

  • Deescalation
  • Staff Supervision
  • Personal Service
  • Scheduling Mastery
  • Calendar Management
  • Duty Assignments
  • Strategic Decision-Making
  • Interpersonal Communication
  • Conflict Resolution
  • Organization
  • Customer Inquiry Resolution

Accomplishments

  • Trained new employees in freight handling and safety protocols, ensuring team efficiency and safety.
  • Enhanced team productivity through comprehensive training programs.
  • Implemented safety protocols, reducing workplace incidents.
  • Increased operational efficiency through effective training and safety measures.
  • Ensured compliance with safety standards, minimizing risks and improving workplace safety.
  • Trained new employees on safety protocols, enhancing team efficiency and compliance.
  • Managed night shift schedules, ensuring optimal staffing and smooth operations.
  • Analyzed performance reports to identify gaps, leading to operational improvements.
  • Resolved staff conflicts professionally, fostering a collaborative work environment.
  • Monitored inventory and adjusted schedules to meet production and supply needs.

Timeline

Freight Team Associate

Home Depot
11.2022 - Current

Night Shift Supervisor

Braum's Inc
10.2020 - 03.2022

Associate Of Applied Science - Computer Science

San Antonio College