Raily Campbell
Miami,FL
Summary
Accomplished in elevating guest satisfaction and streamlining operations, I leveraged my expertise in housekeeping operations and customer service at Playa Largo Resort & Spa. Skilled in employee relations and sanitation standards, I successfully enhanced cleanliness and efficiency, significantly improving guest experiences and operational workflows. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
20
20
years of professional experience
3
3
years of post-secondary education
Work History
Assistant Director of Housekeeping
Playa Largo Resort & Spa - Autograph Collection
09.2023 - Current
- Coordinated deep cleaning projects for guest rooms and public spaces, maintaining an attractive environment for guests throughout their stay.
- Managed staff scheduling to accommodate varying occupancy levels, optimizing labor costs and maintaining high service standards.
- Enhanced guest satisfaction by implementing efficient housekeeping processes and maintaining high cleanliness standards.
- Liaised with vendors to negotiate contracts for supplies and services, ensuring the best value for the hotel.
- Developed training programs for new hires, streamlining onboarding processes and promoting employee retention.
- Addressed guest concerns promptly and professionally, demonstrating a commitment to customer service excellence.
- Conducted regular inspections of guest rooms and public areas, identifying areas for improvement and directing corrective actions.
- Implemented quality control measures to ensure consistent service levels across all aspects of the operation.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Increased employee performance through effective supervision and training.
Housekeeping Manager
Doubletree By Hilton
11.2017 - 09.2023
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
- Managed team productivity and workflow to exceed quality standards.
- Managed labor costs effectively by monitoring staffing needs based on occupancy levels and adjusting schedules accordingly to maximize efficiency without compromising service quality.
- Increased room readiness rates through close monitoring of room status reports and effective communication with front desk personnel.
- Collaborated with other departments to coordinate special events and ensure seamless execution of services across all areas of the hotel.
- Ensured adherence to safety regulations by conducting regular safety meetings, trainings, and drills for staff members.
- Promoted a culture of teamwork within the housekeeping department by fostering open communication channels among employees at all levels.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Placed orders for housekeeping supplies and guest toiletries.
Housekeeping Supervisor
Conrad Miami
08.2013 - 11.2017
- Oversaw daily room assignments for the entire housekeeping team to maximize efficiency while maintaining high-quality results.
- Prioritized safety guidelines and maintained up-to-date knowledge of industry best practices to ensure a hazard-free work environment for staff.
- Resolved guest issues promptly by addressing concerns related to room cleanliness or maintenance needs professionally and courteously.
- Conducted regular inspections of assigned areas to ensure compliance with cleanliness and safety standards, ensuring a safe environment for both guests and staff.
- Contributed to the development of long-term strategies for continuous improvement within the housekeeping department by staying current on industry trends and incorporating new ideas or technologies where applicable.
- Implemented effective communication channels between housekeeping staff and other departments, resulting in improved cross-functional collaboration and problem-solving capabilities.
- Coordinated with maintenance teams to address any required repairs or preventative measures in guest rooms or common areas timely fashion.
- Implemented energy-saving initiatives within the department such as recycling programs or use of eco-friendly cleaning products leading to cost savings without compromising quality.
- Developed efficient inventory management systems for cleaning supplies, reducing waste and lowering expenses.
- Enhanced overall guest satisfaction by implementing efficient housekeeping procedures and maintaining high standards of cleanliness.
Junior Stateroom Steward
Norwegian Cruise Line
11.2007 - 07.2012
- Performed thorough cleaning tasks after each shift, maintaining a spotless work area for colleagues and patrons alike.
- Supported banquet events by efficiently preparing tables, serving guests, and clearing dishes promptly after completion.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Enhanced customer satisfaction by providing exceptional service and attending to passenger needs.
- Maintained swift pace of work to meet business demands for cleaning and supplies storage.
Bell Person/ Captain
Norwegian Cruise Line
11.2004 - 08.2007
- Served as a knowledgeable resource for guests seeking information about nearby restaurants, shopping centers, and entertainment options.
- Completed daily logs of tasks performed, maintaining accurate records for management review.
- Streamlined bell service operations through regular maintenance of luggage carts and storage areas.
- Improved overall hotel safety by reporting potential hazards or security concerns to appropriate personnel promptly.
- Contributed to increased hotel revenue by promoting on-site amenities, services, and local attractions.
- Facilitated smooth room transitions by coordinating closely with housekeeping staff on guest arrivals and departures.
- Handled confidential guest information responsibly while addressing billing discrepancies or special requests professionally.
Education
Bachelor of Business Administration - Business Administration
Bluefield Indian Caribbean University (BICU)
Puerto Cabezas - Nicaragua 02.1999 - 05.2002
Skills
- Guest satisfaction
- Health and safety
- Sanitation Standards
- Recruitment and hiring
- Employee Relations
- Task Delegation
- Housekeeping Operations
- Customer Service
- Supply Ordering
- Workload prioritization
- Training and mentoring
- Customer Relationship Management
- Invoice Processing
- Guest Relations
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Assistant Director of Housekeeping
Playa Largo Resort & Spa - Autograph Collection
09.2023 - Current
Housekeeping Manager
Doubletree By Hilton
11.2017 - 09.2023
Housekeeping Supervisor
Conrad Miami
08.2013 - 11.2017
Junior Stateroom Steward
Norwegian Cruise Line
11.2007 - 07.2012
Bell Person/ Captain
Norwegian Cruise Line
11.2004 - 08.2007
Bachelor of Business Administration - Business Administration
Bluefield Indian Caribbean University (BICU)
02.1999 - 05.2002
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