Raily A. Feliciano Martinez
Sr. Project Manager
Kissimmee,FL
Summary
Strategic operations and project management leader with over 15 years of experience in driving business transformation across finance, supply chain, technology, and enterprise platforms. Demonstrated success in leading complex initiatives, managing cross-functional teams, and delivering operational improvements that enhance efficiency and reduce costs. Expertise includes ERP implementations, customer onboarding programs, and IT infrastructure deployments, with a focus on leveraging analytics for data-driven decision-making. Proven ability to manage multi-million-dollar projects and large-scale transformations while collaborating with global stakeholders and executive leadership.
Overview
22
22
years of professional experience
6
6
Certification
Work History
Customer Success & Operations Manager (Enterprise Accounts)
Wipro
Tampa/St. Petersburg
10.2019 - 03.2024
- Managed strategic enterprise customer relationships supporting State-Based and Federal Marketplace healthcare platforms, driving customer satisfaction, retention, and long-term partnership success.
- Acted as the primary escalation point for critical customer issues, coordinating with technical and operational teams to deliver rapid resolutions and maintain enterprise customer confidence.
- Accelerated customer adoption and time-to-value by implementing operational best practices, monitoring system performance, and improving backlog resolution velocity.
- Led a 28-member cross-functional team responsible for onboarding support, discrepancy resolution, and continuous customer engagement across complex healthcare and technology systems.
- Partnered with Product, Engineering, Customer Support, and external stakeholders to identify operational friction points and optimize the end-to-end customer lifecycle experience.
- Leveraged AI-powered analytics and data analysis tools to identify patterns in support trends, operational data, and customer usage behavior, enabling proactive issue detection, improved prioritization, and data-driven decision-making.
- Designed and delivered executive-level KPI dashboards and operational reports to track usage trends and customer success outcomes.
Operations & Implementation Project Manager
MMM Holdings LLC
San Juan
11.2018 - 03.2019
- Managed end-to-end project coordination, including implementation planning, requirement alignment, and execution of operational workflows to support healthcare technology platform launches.
- Led customer onboarding and implementation projects for Medicare platform deployments supporting the Florida market, ensuring smooth rollout and successful adoption across multiple stakeholders.
- Coordinated User Acceptance Testing (UAT), go-live readiness, and post-launch stabilization, partnering with internal teams, vendors, and customer stakeholders to ensure system performance and operational continuity.
- Acted as the primary customer-facing project liaison, aligned expectations on project timelines, technical requirements, and success metrics while maintaining clear communication throughout the implementation lifecycle.
- Strengthened operational readiness and onboarding processes through development of documentation, risk monitoring, and implementation of mitigation strategies, facilitating successful platform adoption.
- Collaborated with Product, Engineering, and Operations teams to resolve implementation issues and streamline workflows, improving overall customer onboarding experience.
Senior Realty Project Manager
Walmart
Caguas
05.2011 - 06.2018
- Directed multi-site retail development projects, successfully delivering 7 store remodels, 3 new store openings, 1 expansion, and 1 relocation, ensuring projects were completed on time, within scope, and within budget.
- Led end-to-end project management for retail real estate initiatives, including new store openings, remodels, relocations, expansions, and store conversions, managing capital project budgets exceeding $1M+ per location.
- Oversaw full project lifecycle, including budgeting, planning, retail design coordination, procurement strategy, vendor negotiations, logistics management, and financial oversight.
- Negotiated and managed vendor and contractor agreements, optimizing procurement costs while ensuring compliance with project specifications and timelines.
- Coordinated cross-functional teams of 300+ store associates and external partners during project execution, ensuring operational readiness for store launches and seamless remodel transitions.
- Managed accounts payable processes and project financial tracking, ensuring budget alignment and financial transparency across multiple concurrent projects.
- Collaborated with marketing, design, operations, and leadership teams to enhance store branding and customer experience initiatives, driving successful retail program implementation.
- Recognized for exceptional project delivery and leadership, earning the Field Project Manager of the Year (U.S.) award in 2014 and 2015.
Strategic Finance Project Manager
Walmart
Caguas
09.2006 - 05.2011
- Led strategic finance transformation initiatives, overseeing SAP financial systems implementation, financial planning processes, and enterprise program management to improve operational efficiency and financial performance. Served as the Puerto Rico lead during the Global Design phase of a major SAP Financial Systems Transformation, collaborating with global stakeholders in Bentonville, Arkansas to design and deploy the platform now fully operating across the region.
- Directed financial systems automation and supplier integration initiatives, including the implementation of EDI / ORBIT electronic purchase orders and invoicing across 500+ suppliers, generating approximately $161K in annual savings while improving procurement and payment workflows. Oversaw the rollout of Electronic Funds Transfer (EFT) vendor payment systems, modernizing financial operations and strengthening vendor relationships.
- Managed cross-functional finance programs for ERP systems and vendor onboarding across Puerto Rico operations. Evaluated and implemented J.D. Edwards property management software, aligning financial reporting with operational systems.
- Demonstrated expertise in core financial operations, including general ledger, journal entries, trial balances, financial statements, budgeting, cash flow analysis, and SOX compliance. Supported governance and operational excellence through ISO 9000 compliance documentation and vendor training.
- Organized and led Accounts Payable Vendor Summit, guiding 250+ vendors on contract renewals, electronic payment adoption, and process improvements. Developed marketing strategy, documentation, and operational framework, enhancing vendor agreements and streamlining payment processes.
Strategic Sourcing & Supply Chain Planner
CEMEX PUERTO RICO
Ponce
11.2003 - 09.2006
- Developed and implemented strategic sourcing initiatives and procurement process improvements, establishing new purchasing procedures that increased operational efficiency, improved supplier performance, and strengthened quality standards. Managed annual procurement budgets, vendor contracts, and outsourcing agreements, ensuring cost control and compliance with organizational policies.
- Led procurement, supply chain planning, and fleet operations management, overseeing sourcing strategy, contract negotiations, inventory controls, and operational budgeting to ensure cost efficiency and supply continuity. Managed end-to-end procurement and supply chain operations, including vendor selection, purchasing processes, contract management, and logistics coordination supporting fleet availability and operational performance.
- Oversaw inventory management and supply chain planning, implementing tracking and control mechanisms to maintain optimal inventory levels and reduce operational disruptions while ensuring coordination across procurement, maintenance, and operational teams.
- Drove continuous improvement initiatives in procurement and fleet management, leveraging data insights to optimize supplier performance and maintenance planning.
- Provided regional implementation support for Trimble GPS fleet tracking project, enhancing fleet visibility and logistics coordination. Introduced diesel additive optimization initiative, lowering fuel costs and improving fleet efficiency. Led preventive maintenance improvements, including compressed air systems optimization and oil analysis programs, enhancing equipment reliability.
IT Infrastructure & Network Operations Manager
Procter & Gamble
Guaynabo
06.2003 - 11.2003
- Led the design, deployment, and management of enterprise IT infrastructure and network operations across four Procter & Gamble sites in Puerto Rico, establishing reliable data, WAN, LAN, voice, satellite, and communications systems to support business operations and connectivity across locations.
- Managed end-to-end infrastructure strategy and operations, encompassing network architecture, systems administration, budgeting, vendor evaluation, and program/project management. Oversaw implementation and maintenance of enterprise network environments, ensuring high availability and operational stability across multiple facilities.
- Directed infrastructure modernization initiatives, including server consolidation and enterprise backup system improvements, strengthening data protection, disaster recovery capabilities, and system reliability. Designed and implemented new LAN network architecture and topology diagrams across four sites, improving connectivity, scalability, and operational efficiency.
- Optimized IT operations and network performance, enhancing infrastructure scalability and supporting mission-critical systems for reliable communications across regional business operations.
- Conducted technology research and vendor analysis to identify infrastructure improvements supporting long-term IT strategy. Managed cross-functional technical teams and external vendors, ensuring timely delivery of infrastructure projects aligned with organizational technology standards.
Supply Chain & Logistics Operations Specialist
USDA
Kansas City
06.2002 - 08.2002
- Managed transportation logistics and carrier coordination for temperature-controlled dairy distribution across the U.S. East region, ensuring on-time deliveries and compliance with cold-chain supply standards.
- Collaborated with cross-functional teams, including operations, vendors, and transportation providers, to maintain supply chain flow and resolve delivery issues across regional distribution routes.
- Enhanced logistics operations and vendor management through detailed shipment documentation, tracking freight activity, and supporting transportation performance monitoring.
- Led loss and damage claims resolution, collaborating with carriers and vendors to investigate shipment discrepancies, recover costs, and reduce operational losses.
- Audited freight and processed payments, validating high-volume carrier invoices and entering freight bills into financial systems to ensure accurate transportation cost management.
Education
MBA - Global Management
University of Phoenix
San Juan, PR06-2008
MBA - IT Management
University of Phoenix
San Juan, PR06-2008
BSBA - Computer Information Systems
University of Puerto Rico
Mayaguez, PR05-2003
BSCI - Industrial
University of Puerto Rico
Mayaguez, PR05-2003
Part 107 Remote Pilot - Aviation/Airway Management and Operations
Pilot Institute
Orlando, FL03-2026
Skills
- Real estate negotiation
- Market analysis
- Transaction coordination
- Contract management
- Project and program management
- Project management
- Customer relationship management
- Account management
- Financial planning
- Facilities management
- Vendor negotiation
- Supply chain and logistics operations
- Operational analytics
- Process optimization
- IT infrastructure operations
- Finance ERP systems
- Cross-functional leadership
Certification
- Project Management
- AI Certified (LAM Models)
- SAP GL / SAP BI / SAP P2P / SAP PS
- REALTOR
- Remote Pilot Certification (Part 107)
- FL Notary
Awards
Field Project Manager Of The Year
Languages
- English
- Spanish
Core Areas Of Expertise
- Project & Program Management
- Customer Success & Enterprise Account Management
- Supply Chain, Procurement & Logistics Operations
- Strategic Finance & ERP Systems (SAP, JD Edwards)
- IT Infrastructure & Network Operations
- Process Optimization & Digital Transformation
- Vendor & Contract Negotiations
- Operational Analytics & KPI Dashboards
- Cross-Functional Leadership & Stakeholder Management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridEntrepreneurial
August 2024 - Current
Real Estate Advisor | Founder of Raily Property Solutions La Rosa Realty
Kissimmee, United States
· Founder and lead advisor of Raily Property Solutions, providing strategic real estate guidance to buyers, sellers, and investors across Florida. Manage the end-to-end real estate transaction lifecycle, from client discovery and property search to negotiation, contract management, and successful closing.
· Delivered high-touch client experience by translating complex market trends, financial considerations, and contractual details into clear, actionable guidance, empowering informed real estate decisions. Leveraged data-driven market analysis, pricing strategies, and investment insights to maximize property value and support strong negotiations.
· Acted as primary advisor and point of contact throughout transaction process, proactively managing risks, resolving issues, and creating a smooth experience for all parties.
· Utilized relationship-driven approach to client engagement, building long-term trust through responsiveness, transparency, and consistent communication, generating strong repeat business and referral growth in Florida real estate market.
· Combine 15+ years of project management and operations leadership experience with real estate expertise to bring a structured, strategic approach to property transactions, ensuring every client receives professional guidance, market insight, and a streamlined buying or selling experience.
Timeline
Customer Success & Operations Manager (Enterprise Accounts)
Wipro
10.2019 - 03.2024
Operations & Implementation Project Manager
MMM Holdings LLC
11.2018 - 03.2019
Senior Realty Project Manager
Walmart
05.2011 - 06.2018
Strategic Finance Project Manager
Walmart
09.2006 - 05.2011
Strategic Sourcing & Supply Chain Planner
CEMEX PUERTO RICO
11.2003 - 09.2006
IT Infrastructure & Network Operations Manager
Procter & Gamble
06.2003 - 11.2003
Supply Chain & Logistics Operations Specialist
USDA
06.2002 - 08.2002
MBA - Global Management
University of Phoenix
MBA - IT Management
University of Phoenix
BSBA - Computer Information Systems
University of Puerto Rico
BSCI - Industrial
University of Puerto Rico
Part 107 Remote Pilot - Aviation/Airway Management and Operations
Pilot Institute