Summary
Overview
Work History
Education
Skills
Additional Information
Timeline

Railyn Whitehead

Mount Vernon,NY

Summary

Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.

Overview

2
2
years of professional experience

Work History

Front Desk Associate

Brooklyn Medical
01.2023 - 05.2023
  • Maintained cleanliness and organization of front desk area.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.

Hostess

Rosie's Bistro Italiano
07.2022 - 10.2022
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.

Guest Experience Host

LEGOLAND Discovery Center Of Westchester
01.2021 - 06.2022
  • Facilitated efficient exits from attractions by detailing proper procedures and reminding guests to collect belongings before disembarking.
  • Monitored play areas such as rides to increase guests' enjoyment and prevent accidents.
  • Created welcoming and comfortable environment for guests.
  • Enforced company policies while maintaining cheerful, supportive approach to guests.
  • Kept attraction neat and clean, following company policy and safety guidelines.

Hollister Brand Representative

Hollister Co.
08.2021 - 01.2022
  • Organized and stocked merchandise to keep necessary levels for sales demand.
  • Showed understanding of customer's personal style and preferences when offering product advice.
  • Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
  • Completed floorsets, filled floor, and rang up customers.
  • Communicated product value, quality, and style to educate and entice potential customers.

Hostess

Isla Cafe
01.2021 - 12.2021
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Accommodated special seating requests for guests to enhance satisfaction.

Education

High School Diploma -

Mount Vernon High School, Mount Vernon, IN
06.2022

Skills

  • Guest Satisfaction
  • Hospitality Service
  • ASI Front Desk
  • Scheduling
  • Registration
  • Cash Handling
  • POS Transaction
  • Customer Care
  • Listening Skills
  • Front Office Support
  • Administrative Support
  • Maintaining Clean Work Areas

Additional Information

I have been volunteering for the Kips bay Boys and Girls club since i was 12 years old . I worked closely with the Director who is my uncle Jose l. rodriguez and he taught me how to exteract with the staff as well as the kids. I am well grounded i like challenges and work well under pressure .




Timeline

Front Desk Associate - Brooklyn Medical
01.2023 - 05.2023
Hostess - Rosie's Bistro Italiano
07.2022 - 10.2022
Hollister Brand Representative - Hollister Co.
08.2021 - 01.2022
Guest Experience Host - LEGOLAND Discovery Center Of Westchester
01.2021 - 06.2022
Hostess - Isla Cafe
01.2021 - 12.2021
Mount Vernon High School - High School Diploma,

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Railyn Whitehead