Summary
Overview
Work History
Education
Skills
Timeline
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RAILYNN CURTIS

Houston,TX

Summary

A Business Professional with a superior eye for detail and more than 10 years of experience. Effective leader able to review and assess processes for continuous improvement in office operations. Excellent customer service and team building abilities.

Overview

13
13
years of professional experience

Work History

Human Resources Assistant

Bureau Veritas North America
Houston, TX
07.2016 - Current
  • Provided guidance and support to management team on various HR matters such as compensation packages or employee handbook updates.
  • Processed paperwork associated with personnel transactions such as promotions or terminations.
  • Assisted in developing training programs for staff members.
  • Assisted in recruiting and hiring processes by conducting phone screens, scheduling interviews, and completing reference checks.
  • Responsible for payroll processing, benefits administration, and other HR-related tasks.
  • Initialized background checks for potential new hires.
  • Coordinated new employee onboarding with orientation scheduling and preparation.

Human Resources Assistant - Contract

Blueline Rental, LLC / Robert Half
The Woodlands, TX
02.2014 - 07.2016
  • Developing teambuilding programs, and writing personnel manuals, corporate policies, job descriptions and management reports
  • Process, verify and enter employee information into UltiPro, ADP systems
  • Verify employment eligibility
  • Assisted in implementation of new hire tracking system
  • Answers routine questions of employees regarding benefits, personnel policies & procedures
  • Create reports using ADP Reporting and Microsoft Excel
  • Create job files for recruiting manager
  • Maintain confidential benefit and personnel information
  • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
  • Assisted in recruiting and hiring processes by conducting phone screens, scheduling interviews, and completing reference checks.
  • Maintained accurate records of employee information such as wages, performance reviews, benefits, leaves of absence.

Customer Service Representative - Contract

City of Houston / A1 Personnel
Houston, TX
10.2013 - 02.2014
  • Manage traffic equipment records and search engines for EAM work order system
  • Process work orders and generate letters for citizens and Lagan 311 request for processing
  • Utilize Lagan Work Order System to signal maintenance troubleshooters in timely manner
  • Research and Reviews details related to prioritization of work order for Information Services
  • Complete all installation and removal records detailing location and type of signs for Traffic Operations
  • Provides direct assistance to customers requesting services for following general traffic controls, neighborhood traffic control, and maintenance of existing traffic control devices Data Entry (Traffic Operations Division)
  • Manage traffic equipment records and search engines for EAM work order system
  • Provides direct assistance to customers requesting services for following general traffic control, maintenance of existing traffic control devices
  • Utilizes various computer applications to log, track, analyze and report data related to customer request service, field investigations and work orders
  • Complete all installation and removal records detailing location and type of signs for Traffic Operations.

Human Resources Administrator - Benefits

Ranstad Staffing/Aon Hewitt
Houston, TX
06.2011 - 08.2013
  • Provided assistance to employees on concerns regarding policies, employment/personal status changes, benefits selection and open enrollment periods
  • Served as a liaison between benefits vendors and employees
  • Maintained employee personnel records including new hires and changes to personal information
  • Responded to up to 100 phone call per day regarding Aon Hewitt health and life insurance benefits from employees, retirees, representatives thereof, health care carriers and providers
  • Answered 80% of calls in 30 seconds or less in call center environment
  • Resolved health insurance enrollment issues with various insurance carriers and providers, including HMO, PPO, POS, and traditional health care plans
  • Responded to written correspondence regarding group health and life insurance benefits
  • Maintained frequent contact with account executives regarding resolution of employees' group health insurance eligibility and enrollment inquiries.

Education

Associate of Arts - Business Management

Lone Star College

High School Diploma -

Foothill High School

Skills

  • HR policies
  • Employee Relations
  • Benefits Administration
  • Personnel records maintenance
  • Business Administration
  • Scheduling
  • New Hire Orientation
  • Administrative Support
  • Microsoft Office and Docusign
  • Administrative assistance
  • Human Resources Support
  • Organizational Development

Timeline

Human Resources Assistant

Bureau Veritas North America
07.2016 - Current

Human Resources Assistant - Contract

Blueline Rental, LLC / Robert Half
02.2014 - 07.2016

Customer Service Representative - Contract

City of Houston / A1 Personnel
10.2013 - 02.2014

Human Resources Administrator - Benefits

Ranstad Staffing/Aon Hewitt
06.2011 - 08.2013

Associate of Arts - Business Management

Lone Star College

High School Diploma -

Foothill High School

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RAILYNN CURTIS