Raimah Samndarh
Queens,NY
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level as costumer banker position. Ready to help team achieve company goals. Experienced Teller bringing extensive financial and customer service knowledge from fast-paced bank settings. Offers professional attitude paired with stellar mathematical skills. Consistently recognized for "service with a smile" mentality.
Overview
8
8
years of professional experience
Work History
Banking-representative,
Bank Of America
03.2021 - 01.2023
- Facilitated smoother onboarding experiences for new hires by developing comprehensive training materials that covered essential job functions.
- Closed gaps in internal controls by implementing more efficient banking processes and procedures.
- Collaborated with team members to achieve branch sales goals and maintain high service standards.
- Educated clients on various financial products, helping them make informed decisions for their specific needs.
- Processed transactions accurately, maintaining strict adherence to established procedures and regulations.
- Improved client retention through effective communication and personalized banking solutions.
- Increased customer satisfaction by addressing and resolving banking-related inquiries in a timely manner.
- Assisted customers with account management, resulting in greater financial control and organization.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Educated customers on use of banking website and mobile apps.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Educated customers on online banking and mobile banking applications.
- Processed applications for new accounts.
Banking-representative
Dubai-Islamic-Bank
04.2015 - 08.2020
- Streamlined loan application processes for quicker approvals and higher customer satisfaction rates.
- Processed applications for new accounts.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Generated monthly reports on customer activity and customer feedback.
- Calculated fees due, interest and change for customer transactions.
- Assisted customers with banking needs and inquiries.
- Educated customers on online banking and mobile banking applications.
- Counted, verified and handled bank deposits and armored car transactions.
- Increased customer satisfaction by addressing and resolving banking-related inquiries in a timely manner.
- Improved client retention through effective communication and personalized banking solutions.
Education
Associate of Marketing -
Marketing Institute
Aboudhabi 06.2006
High School Diploma -
Balqees
Dubai 05.1999
Skills
- Strong Work Ethic
- Exceptional customer service
- Account Management
- Cheerful
- Compliance, banking laws, and regulations
- Positive
Languages
Arabic
Full Professional
Timeline
Banking-representative,
Bank Of America
03.2021 - 01.2023
Banking-representative
Dubai-Islamic-Bank
04.2015 - 08.2020
Associate of Marketing -
Marketing Institute
High School Diploma -
Balqees
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