Raimeek Mcnair
Maplewood,NJ
Summary
Successful Senior Account Specialist with experience encouraging client communication to achieve significant growth using proven strategies. Proficient in product monetization and mobilization approaches to boost long-term revenue generation.
Detail-oriented Account Specialist focused on resolving issues and maintaining customer loyalty. Strong critical thinking skills with a methodical approach. Knowledgeable about television practices and documentation requirements.
Overview
15
15
years of professional experience
Work History
Senior Account Specialist
Dish Network
03.2018 - Current
- Annual Platinum Winner 2022, Monthly and Quarterly Platinum
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Adhered to standards of quality and service as well as all compliance requirements.
- Reviewed account activity to assess financial status and evaluate discrepancies.
- Completed routine and complex account updates to resolve problems.
- Liaised with sales, marketing and customer service teams to support smooth account management operations.
- Maintained current knowledge of evolving changes in marketplace.
- Built relationships with customers and community to promote long term business growth.
- Presented professional image consistent with company's brand values.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Negotiated prices, terms of sales and service agreements.
- Informed customers of promotions to increase sales productivity and volume.
- Set and achieved company defined sales goals.
Inbound Call Center Sales Representative
Altice USA, Former Cablevision Systems Of Norwalk, Ct
02.2013 - 02.2018
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Utilized basic troubleshooting techniques to diagnose and resolve customer inquiries.
- Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
- Provided customers with product information and answered inquiries to provide top-quality service.
- Opened new accounts and documented personal, demographic, and payment information in system.
- Collaborated with marketing teams to develop and execute promotional strategies.
Product Specialist
Route 22 Honda
01.2010 - 01.2013
- Continually expanded knowledge of Honda product line.
- Researched product's technical specifications and accurately communicated information.
- Logged phone numbers and email addresses to contact customers for follow-ups.
- Maintained consistent sales in a high volume environment
Accounting Clerk- Intern
Investor Savings Bank
07.2008 - 12.2009
- Provided meeting support by taking minutes and dictations.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Processed documents and materials to disseminate information to appropriate parties.
- Managed calendars and scheduled appointments to maintain smooth flow of operations.
- Issued invoices and followed up on outstanding payments to remind clients to pay on time.
Education
Bachelor of Arts - Political Science
Fairleigh Dickinson University
Teaneck, NJ05.2012
High School Diploma -
Frank H Morrell Campus
Irvington, NJ06.2008
Skills
- Focus Group
- Loyalty Programs
- Detailed Analysis
- Customer Relationship Development
- Billing Resolutions
- Business Development
- Business Pitches and Sales
- Reviewing Account Records
Timeline
Senior Account Specialist
Dish Network
03.2018 - Current
Inbound Call Center Sales Representative
Altice USA, Former Cablevision Systems Of Norwalk, Ct
02.2013 - 02.2018
Product Specialist
Route 22 Honda
01.2010 - 01.2013
Accounting Clerk- Intern
Investor Savings Bank
07.2008 - 12.2009
Bachelor of Arts - Political Science
Fairleigh Dickinson University
High School Diploma -
Frank H Morrell Campus