Raimundo Lopez Sibaja

Weed, fertilize and organize Nursery Plants

Unload and put in place incoming plants

Assist customers shopping plants & materials

• Answered constant flow of customer calls with minimal wait times.
• Developed and updated databases to handle customer data.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Followed-through on all critical inter-departmental escalations to increase customer retention rates.

• Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
• Explained security measures in simple terminology to help users understand malware and phishing threats.
• Developed and tested new product offerings prior to release to assist development team in bug identification.
• Translated complex technical issues into digestible language for non-technical users.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Assisted with updating technical support best practices for use by team.
• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Recorded and maintained relevant notes for each client and work order.
• Suggested software and hardware modifications to reduce lag time and improve overall speed.
• Explained technical information in clear terms to promote better understanding for non-technical users.
• Monitored systems in operation and quickly troubleshot errors.
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Collaborated with supervisors to escalate and address customer inquiries or technical issues.
• Managed high levels of call flow and responded to Fiber Optics technical support needs.

• Managed high levels of call flow and responded to Cable technical support needs.
• Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
• Used ticketing systems to manage and process support actions and requests.
• Documented support interactions for future reference.
• Monitored systems in operation and quickly troubleshot errors.
• Identified potential sales and cross-selling opportunities and informed supervisor.
• Developed and implemented preventive maintenance procedures.
• Responded promptly to incoming sales leads and requests for technical support.
• Helped streamline repair processes and update procedures for support action consistency.
• Translated complex technical issues into digestible language for non-technical users.
• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Collaborated with supervisors to escalate and address customer inquiries or technical issues.
• Installed, configured and maintained computer systems and network connections.
• Diagnosed and troubleshot hardware, software and network issues.
• Responded to customer inquiries and provided technical assistance over phone and in person.
• Researched and identified solutions to technical problems.
• Researched product and issue resolution tactics to address customer concerns.

• Presented talks to human resources professionals and C-level executives about available services and benefits of different plans.
• Provided electronic & over the phone answers to US based employees inquiries related to payroll, benefits including health, retirement, relocation, sabbatical year, etc.
• In charge of Employee Data management
• Developed and lead a team improvement program called "The Wonderful Team"
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Demonstrated strong organizational and time management skills while managing multiple projects.

• Collaborated with accounting manager to comply with governing bodies and limit regulatory risks.
• Trained new employees on accounting principles and company procedures.
• Prepared working papers, reports and supporting documentation for audit findings.
• Maintained integrity of general ledger and chart of accounts.
• Diminished outstanding debts by analyzing accounts for issues.
• Initiated comprehensive account assessments to check viability, stability, and profitability of business operations.
• Partnered with auditors to track errors and add contributions to maintain accuracy.
• Established key relationships with team members, upper management, customers and partners through well-developed communication and interpersonal skills.
• Contributed accounting expertise toward implementing business improvements.
• Coordinated and monitored department workflow to maintain efficiency.

• Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
• Determined hardware and network system issues using proactive troubleshooting techniques.
• Used ticketing systems to manage and process support actions and requests.
• Researched product and issue resolution tactics to address customer concerns.
• Translated complex technical issues into digestible language for non-technical users.
• Wrote and reviewed tickets to request maintenance to various types of equipment.
• Provided Tier 1 IT support to non-technical internal users through desk side support services.
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Documented support interactions for future reference.
• Assisted with updating technical support best practices for use by team.
• Created help desk tickets, troubleshot and resolved desktop issues.
• Responded promptly to incoming sales leads and requests for technical support.
• Collaborated with supervisors to escalate and address customer inquiries or technical issues.
• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Answered questions and provided information to customers about new software or hardware.